To ask worst customer service experience

[wotwududo]

What's your worst customer service experience. Mine was with a chain car sales company. Booked to view a newish car. Got a call in the morning asking for my tea/coffee order. When I arrived, test drove the car I wasn't sure so said I'd think about it. The salesman talked me into going through the numbers. Sat down the price had gone up 2k!! I said I wouldn't need any extras. He was so condescending and rude, basically said if i didn't pay the extras they wouldn't tax the car or do any warranty. (The ad said a year free warranty) so to get the car at the advertised price I would have had to have driven it off court with no tax and no warranty. I walked we out? Anyone else?

Can I mention some good customer service I've had today- had to set up DDs for gasand electricity having moved back from overseas - as it's rented they prefer us to stick with same supplier. The nice lady at Octopus was quick, friendly, explained really well and my DD was actually less at £237 for dual fuel and a big 4 bedder (on flexible) than I was paying before we left 20 months ago. Previous people in the house had 3 kids too and we don't have any kids at home. I'm just hoping they weren't complete misers with heat and lights!! We picked it because it's double glazed and has nice thick Scandinavia style internal doors -but doesn't seem as bad as I thought it would be- I was thinking more like £375 having seen others postings.

I'd've said, "If you really are that much of an arsehole, I suppose you'll have dock it from her wages. Now off you fuck."

I'd then have called the waitress over and said, "Here's twenty quid. I'd look for another job if I were you."

The post office when my mum died, she had her phone and internet through them.
Phoned to inform them she'd died and the twit on the phone insisted that he must speak to the account holder only to close an account!! I told him he was welcome to perform a mircle at the local morgue!! What a prize prick!! Not even any condolences either!

Post office car insurance. A few years back my car was broken into and fired on a private car park. I called, they took brief details (it was the weekend you see and despite the 24 hour claim line they couldn't deal with it until Monday) was informed that the car couldn't be collected because...weekend. After much arguing they agreed to send a tow truck on Sunday. They took the car. I phoned on Monday as instructed to make the claim. They wouldn't hear it, they insisted on phoning me back, only trouble was they couldn't tell the time either I kept missing the call. Finally put the claim in. Two months later still no sign of a payout. When I phoned them they asked me where the car was, I told them they arranged for it to be moved and I don't know. Another 2 months goes by, I phone them again to be informed that there would be no payout because storage fees for the car came to three grand therefore I owed them money. I kicked up a proper fuss, threatened them with every financial authority I could think of, they payed out.
When I go in the post office now they are forever trying to up sell financial products I take delight in telling them that I will never ever buy more than a stamp from them and why.

We had similar. We contacted the post office to explain my gran had died and that we no longer needed their telephone and internet. After much difficulty in then understanding that she wouldn't be talking to them the confirm her identity and death, they insisted that she would need the 2 week cooling off period incase she wanted to change her mind and be reconnected.

I wish she had changed her mind about dying, k miss her every day.

no worries apologies for interuppting your holiday . i shall let all my friends know

My parked car was run into on our street on a snowy day before Christmas. The insurance company couldn’t get an assessor out till the New Year. Then it took them a fortnight to take it away. Then they got into a barney with the other insurance company. Then they lost me in the system. Then they decided the car was a write-off. Then it took them a fortnight to offer me three and a half grand, which they reckoned was the value of the car. By this time it was approaching the end of February.

I said, “Fine - so you’ll be sending me a cheque for over eight grand.”

”What?”

”My policy entitles me to eighty quid a day for a hire car, until the claim is settled. It’s been fifty-eight days.”

”Have you hired a car?”

”Does the policy say I have to?”

”….er….”

They were very pissed off.

After my mom died I was left with the task of closing accounts and cancelling subscriptions and things like that. My mom had subscription to a garden magazine which I wanted to cancel. Sent a very polite email saying I wish to cancel as my mom has died so no longer needed. Had a very snotty email back saying I didn’t have the authority to cancel someone else subscription and that they would need to speak to the account holder. Further emailed them back to state she had died and I was next of kin so it now fell to me. Had another snotty email back saying that I still didn’t have the authority and I needed to get the account holder to email/sign their paperwork to say she wanted it cancelled. At this point I was so tired of cancelling things and sorting everything out while still grieving that I lost my temper. My mom was cremated so I took her Urn and displayed it on the table with a pen leaning up against and wrote on a piece of paper “Cancel my fucking subscription” and took a photo of it. Sent it back to the customer service who apologised and cancelled it immediately. Petty but it would have definitely made my mom laugh!

Took a pair off Jeans back to a clothes shop a good few years ago as they had no changing room and they didn’t fit, had only tried them on, tag still on etc.

jumped up shop assistant proceeded to sniff the crotch of jeans in front of a shop full ot customers.

Really weird moment.

That's genius!!

British Gas. Many years ago had a call with them about renewing my boiler cover. The cover was annoying as they wouldn't come out on a weekend etc but it was almost the only cover available at the time. Person on the phone offered weekend calls outs for an extra £30 a year, I happily accepted. However after the first month I was billed £30. I called to complain and was told that I had agreed to this. I told them in no uncertain terms I would never have agreed to pay them so much. Person haughtily told me that all calls were recorded, I said good, look up the call as I am not lying, she told me they'd be in contact.

So I waited and waited but nothing. Phoned them back and relayed to the person about the call recording, chap was like 'err, she said that?' I was like yes, so where is the recording please? Clearly something didn't add up their end and he quickly agreed to refund me the extra money and put my agreement back to what it was.

eonnext trying to get meter changed as it’s not working at all. Their terms offer you £30 for a cancelled appointment on the day but was told I’m not entitled to it as they kept me informed (by sending a text to say appointment was cancelled half hour after the slot). Have now had three unsuccessful appointments for various reasons, another booked for tomorrow and not feeling optimistic

Did they actually pay you the hire entitlement at the end? I work in vehicle accident management and my place absolutely would've told you to fuck off, so kudos to you if you got the cash in lieu!

Specsavers.

They refused to see my son, saying he had a sight test recently - but they saw my daughter, who actually wears glasses and had a more recent sight test for my son. They said they couldn't do anything about it, I would have to phone.

I phones and explained. They told me the date that my son had supposedly had a sight test on. There was no way that could possibly have been the case. I explained that to the person and she responded 'that's not my problem'.

When we bought our house, I did everything. I was the one in the sales office, I sorted out all the paperwork, did all the solicitor bits, handled all the communication with all parties (I love stuff like this, it's not dp being lazy)

Anyway, no-one has ever so much as spoken to dp, not met him or anything, it was a new build bought off plan so no house to look round. When we moved in, we got loads of paperwork from the developer, all addressed to DP name only. The guy was a total sexist pig. Refused to deal with me about any issues and would only speak to dp. My neighbours all had the same issue.

If it had been him I was dealing with originally, I would never have given them my business, but the original sales manager left just before we exchanged and my first real dealings with this guy were after we moved in.

Yeah, they did.

The wording was such that they had no choice.

Europcar are absolutely notorious for this, unfortunately.

That is so bad they were like that but I bloody love your response!!

Npower.

They were the suppliers of the previous owners of our house. When we moved in we took meter readings as we knew there'd be a brief period where Npower would still be supplying before it switched to SSE who we used.
Npower sent us a gas bill after a month of £300. I blamed DH for running the central heating over night and he agreed he was being profligate and stopped doing it. SSE never sent us a bill that large and life carried on.
We didn't receive a bill from Npower about the electric. SSE were charging us so we assumed everything was OK. I should have twigged it wasn't because several times an Npower engineer had turned up asking to do a meter reading and was confused when I said no as they didn't supply us.
Cut to several years later. Get a letter from Npower claiming we owe them several thousand pounds of electric. I called them immediately to ask them what the hell was going on. I explained that they'd only briefly supplied us when we'd moved house but hadn't since. I'd happily pay for any electricity we'd used through them but it clearly wasn't this much.
There was a lot of confusion on their end. In the end someone came back and said "Well we can see on our system that you're supplied by SSE but someone forgot to close your account here."
I told them that I'd given them the relevant meter readings at the time and no way was I paying anything for their cock up. With the details I'd put together it turned out Npower was supplying our electric for less than a day.
Cue a fair bit of faffing around before it's agreed I'm not going to pay them and I shouldn't have been sent the bill, not to mention all the late charges that had been added to it. So, sorted, right?
Actually no. A week later I get another bill from them, this time estimating that our electric use for the year would be £10K and insinuating we'd better work out a payment plan.
So I called them again and they were somewhat baffled as my account there had been properly closed. I informed them that I would be shredding any correspondence from then from now on.
I didn't do that though. I did eventually receive a letter apologising for the mix up, stating that we actually owed them something daft like £2 for the electric and they weren't going to actually make us pay.
At the end of the financial year I got another letter from them that I have to admit I was scared to open. This was a nice surprise though, as they had noticed that our gas account with them was significantly in credit and here was a cheque. For £250. I paid the cheque in, only to get another letter some months later asking me if I was going to cash the cheque as their records said I hadn't.
I then assumed that the organisation at Npower couldn't even find it's own arse if given a map and we were wise to steer clear.

Then there was O2 who tried to charge me for a handset I didn't want. I sent it back to them having had it in my possession for less than 24 hours. They then charged me a cancelation fee, despite it being well within the cooling off period. Guy I spoke to said they always put that on regardless but did refund it.
The following month they took a DD payment despite me having cancelled the contract. So I call again, get the same "Whoops sorry" response and a promise that it really was cancelled this time.
So I went to my bank (pre internet banking being of any use) and made sure that any direct debits to them were blocked.
Got a notification the following month that O2 had indeed tried to take another payment. Blocked, thankfully, but really? How many times did I have to tell them to sod off??

BT No dial tone on the landline, no internet as a result

Used mobile to contact them to flag fault, explained situation and was promised an Engineer to come out at an agreed day, time.

No engineer appeared, phone again, day, time agreed, no engineer again

Phoned again etc, still no engineer turned up

Phoned for the 4th time, comment along the line of “We have no record of agreeing those visits”

Oh, says I. Can you pull the tapes at these dates and times and listen to them as you state all calls are recorded for quality purposes. I had played this game before so logged everything

They had no record of them so I found the e-mail address of Chief Exec and sent a polite but to the point e-mail

Lo and behold an Engineer arranged a day to sort out the problem that week

Had a follow up call from the Chief Exec Team, who had heard the convo and agreed with my side of the story

Got 3 months free broadband but it paid to keep notes

The fault? 5 years previous they had changed the outside cable to the house.

They had used internal instead of external wire!!!! Elements had knackered the external cable

Another fault when I had cable was that my poor TV signal was because I lived on a hill! Really? May I speak to your Line Manager about this as my background was related to this kind of thing

Ended up them paying me more in compensation for 12 months before they were ditched and went to Sky, That is another story 😳😳😳😳

I share a bank account with my daughter as she has disabilities so I manage all her financial stuff. I buggered up the online password so I rang to reset it.

I was told I was not allowed to share an account with her, and even if I did I wasn't allowed to speak to the bank about the account. She is old enough that she should be doing her own banking. Then I got a lecture that I was using my customer number to access her account--all of this was set up by the bank!

It was bizarre. She finally agreed to reset the password but not without making it clear she thought I was up to no good with my daughter's money.

I'm just filling in my Money Claim online (Small Claim) against Vodafone today because they have been ridiculous in dealing with me trying to return my faulty phone. Have sent them 2 pre-action protocol letters (one within the first month!) and they still haven't dealt with it and simply keep asking me for ID (which is in the PAP letter). Enforcement of basic consumer rights shouldn't be this troublesome!