To ask worst customer service experience

[wotwududo]

What's your worst customer service experience. Mine was with a chain car sales company. Booked to view a newish car. Got a call in the morning asking for my tea/coffee order. When I arrived, test drove the car I wasn't sure so said I'd think about it. The salesman talked me into going through the numbers. Sat down the price had gone up 2k!! I said I wouldn't need any extras. He was so condescending and rude, basically said if i didn't pay the extras they wouldn't tax the car or do any warranty. (The ad said a year free warranty) so to get the car at the advertised price I would have had to have driven it off court with no tax and no warranty. I walked we out? Anyone else?

Not customer service but a recruitment consultant. Was waiting to speak to someone and overheard one of the consultants loudly slagging off a job that had just come in - 'no-one would work for that money!' etc. Five minutes later she called me over to speak to her and said that they had a new job just come in, would I be interested? Yes, the same one she had been slagging off just five minutes before. I politely declined her kind offer.

Good for you!

@reshetima I was interested to learn from Citizen's Advice that consumers can simply return to the retailer and request a full refund if the faulty appliance is less than six months old.

an Italian restaurant near us. They were busy for valentines, and had clearly roped a family member in to serve.

We honestly felt like we were at some novelty restaurant.

When we arrived they had no record of our booking but begrudgingly gave us a table, threw the menus at us, asked my boyfriend what he wanted to drink and when he walked off without asking me and my boyfriend said excuse me can she order he said "What do you want then" I asked for a wine and he said "don't have it" and went to walk off again until I called him back, he came back and slammed my drink down at my boyfriend and his at mine, he then came back and said "what do you want". We ordered pasta dishes and realised quickly that due tot he business a woman at the hot plate was ladling it from a huge canteen of pasta (literally carbonara sloshed out the pot and onto my plate) and we received them in seconds. My boyfriend's was wrong, so off he huffed to change it (tbh my boyfriend would never ask them to change it, he'd just eat it, but we were so fed up by then he did) we then watched his being made and sitting there for ages until it was brought over by the young man behind the bar, who was quite nice bless him, when my boyfriend had finished he returned and took our plates without a word, then came back and said "desserts", we said no, cause by then we were ready to be out of there, and he came back with two shot glasses, poured some limoncello in and sloshed them at us, then came back with the bill. I went to pay and he said to my boyfriend "Why aren't you paying", by this point we just laughed. I emailed the next day to complain and was told "well it doesn't sound like you will come back so we won't be offering you a free meal".

Honestly, I wish I was making this up. We laughed about it for a long time.

More recently, Wetherspoons (and i lvoe spoons). we ordered a couple of wines, a non alcoholic cocktail for my friend and a refillable tea for the fourth. The girl came over, put the drinks down all at the edge without asking, then came back and gave a mug to my friend (who thankfully knows how to use the machine). she then was collecting glasses from a nearby table and dropped a glass off, which smashed onto my friends shoe. she then COLLECTED THE SHARD OF GLASS off her shoe without a word.

Madness. Both madness, and thankfully we are the type of people to find it funny.

Oh, I just remembered another one! We were in a bar, the boy came after about an hour to ask if we wanted drinks, we said we've ordered but theyve not come, turns out the bar had lost the slip, he came back with the drink sand tequila shots by way of apology but dropped two of the shots down my tights as he put them on. The poor boy literally put the tray down on the table and walked off. We didn't see him for the rest of the night.

Then there was the girl in a tapas bar who didnt tell my frined there wasn't salt and chilli chips and came back over and put salt and chilli prawns in front of her (she's a vegetarian).

I said I would take them as I like prawns and didn't want the chef to waste it, and she told me she couldn't as it wans't me who ordered them.

Reading that written down, maybe it's me!!

Total nightmare when we went. The queue app was laughably inaccurate. Awful expensive food. Miserable staff and expensive stalls with shit prizes.

Currently in it with Currys Clearance.

Bought a fridge. They arrived to deliver on 2 May. The website said they can remove the fridge doors to get it in. Delivery men refused to do so. So they took it away again.

I spoke to customer services and delivery was rearranged for 13 May. Had a phone call and a text to confirm.

Once the delivery slot had been and gone and it hadn't arrived I chased up to be told the fridge had been sent back to the warehouse.

They still don't have confirmation of where it is and it's now well over 2 weeks since they were meant to deliver. Luckily my old one, although defective, is still working enough to keep me going. I'm really cross.

That's horrific they should be shut down before they kill someone. Glad your ok.

@niceandsimple talk talk are the worst.

I moved into my first house and got a year long contract with them as it was the best value. After a year they called and asked if I wanted to renew. I said yes please! They then unbeknownst to me signed me up for a 2 year contract. When I moved a year later they tried to charge me a cancellation fee, they backed down on that as I had an email saying I was signing up for 1 year only and they couldn't actually produce me anything that had said I'd signed up for 2 years.

Then once I had moved, I kept getting bills from them for a service I wasn't using, in a house I wasn't living in. Then I start to get letters from a debt collecting company, saying that I owed them for the unpaid bills! I was absolutely furious. They ignored my complaint. I then went to the ombudsman and they had to send me a letter of apology and £30 for the inconvenience.

Never again!

@shrodingersvaccine Fucking hell!!!!

They would have got in to trouble eventually. I worked in a hotel and didn't see a customer (mystery diner) as I was chatting to a colleague. Manager was not impressed.

A very well known and reputable department store.
I ordered a washing machine and arranged for them to take the old one away.
They arrived at the end of the day (anytime between 9 and 5 so waited in all day).
Anyway an older man and young guy turn up and proceed to bring the washing machine in. I explained that I have paid for them to remove the old one as well so they might want to do that first.
The older man starting getting all narky and rude and telling me I was wrong and had not arranged for the other one to be taken away. I showed him the receipt and he said well it's not on my list so I'm not taking it. I asked him nicely to take it as I had paid for it blah blah
He then got really annoyed and said 'for fucks sake you just want everything'.
I said to him 'there is no need to swear at me'. He then denied he said it!
Unluckily for him my husband had just walked through the door and heard it.
My husband said 'yes you did swear at her I heard everything you said' and had a go at him.
The older man then backtracked and said sorry you are right and begged me not to tell his employer. He explained he was under a lot of stress at home and was tired from the day etc etc
I ended up feeling really sorry for him.
But it made me think if it had been my husband and not me (a woman) would he have sworn like that and on top of that try and deny it!

This has made me so sad and angry for you. No need for rudeness like that!

Oh another one for Curry’s in Enfield. Went to buy a tv. I was heavily pregnant. Staff asked me if it was a boy or girl. I said girl. He turned to my husband and in Ali G style asked him if he, ‘was well disappointed? Cos my cousin found out he was having a girl and was PROPER GUTTED’. When we chose the telly we wanted we were told not to buy it cos ‘it was proper shit’ and to get the other (more expensive) one.
The salesman was talking to another staff member about our order on an interval phone and actually said, “Can you just hurry up and bring it? What are you, autistic or something?”

I wish I was making this up.

British Gas - when we moved into our home we contacted them, got the account details etc and duly paid them £96 every month.

About 6 months in we get a red letter for non payment for almost £600. I call them, "yes, very sorry Mrs Nidan we recently got a new computer system and your payments are being allocated on the old system but not the new one. All sorted now"

3 months later another letter, and another phone call. Same issues identified. Told all sorted.

Yep, you guess it, I get another letter, and another before finally getting a court summons for none payment.

Working in a job which meant I spent my days in County Court dealing with non payment customers I knew exactly what evidence I needed and have kept really good records.

After receiving the summons I called BG and argued it with them, they wouldnt back down. I ended it with something along the lines of "fine, I can prove everything I have done and paid, can you?" The Judge handed them their arse..

Also British Gas. Heating stopped working, I had Homecare cover, its October, its freezing. Woman tells me it will be 2 weeks before someone can attend. I argue and magically they find someone for 2 days time. He comes, fixes something and disappears.

Xmas eve heating goes off again. I call them, bit desperate given its xmas eve and tomorrow I have family coming including a tiny, frail Nan who barely weighs 4 stone wet she's that skinny. I NEED heating (plus I have kids). Man tells me there are no appointments for 10 WEEKS!! I was agog, that would take me into spring!!

Argue some more, lie that my Nan with dementia lives with us. Amazing engineer comes out, fixes it properly this time. But bloody hell, 10 weeks.

Tesco, accusing me of stealing shoes that I returned, with the receipt.

KFC every time.

@shrodingersvaccine Bloody hell.

I;m afraid I would have been all over social media.

@hamsaladsandwichh I had the same experience I think in river island or somewhere like that. Picked up a head band it had a sale sticker on it and scanned at normal price. I was accused of putting the sale sticker on myself when I questioned it.

Wish I had stood up like you and said something but I just left the shop pretty upset I had been accused of steal. I still think about that and wish I had asked them to review the cctv. I was only 18/19.

Just today an assistant in boots very obviously and actively rolled her eyes and sighed at me because I asked, very politely, if there was anyone to help me with a click and collect. So that was nice.

Cheese servers seem to get a bad rap! I asked a Morrisons cheese lady a few years ago how much it was to buy entire wheels of cheese (it was for a wedding cheese tower). I can't remember what she said and did, but I do remember that she was so rude that I left and drove miles out of my way to buy the cheese from Tesco instead. She lost nearly £100 worth of cheese sales. She's still working there and has been rude to me since then too. I avoid the cheese counter now. A shame, since most of the staff in my local store are lovely.

This is awful

I was very hormonal, tired and fed up. I was literally like are you fucking kidding me? I'm not going to risk getting arrested and a criminal record when I'm ready to drop, over a fiver smug cow wasn't so smug when her manager returned from the office and confirmed I'd walked straight over to the SALE rail and picked it up, and no messing with tags.

Most recently are:

Nationwide mortgages. Just don't bother.

Talk talk. Still billing me for a service that was cancelled last oct.

Historically were BT and British Gas.

Co op funeral care. I called up and said I needed to organise my dad's funeral. The woman on the phone said "No problem." She used that phrase three more times until I said "there is a problem. My dad is dead. That's a big problem to me". It took them six weeks to acknowledge why I was upset. I didn't use them.

Tesco too. I wonder if I was the first person ever to talk to them about bereavement. They had zero experience. First they insisted on talking to him and couldn't understand why that wasn't possible. Then they tried to delete £100 of clubcard vouchers instead of transferring them to my mum. Then they cancelled her delivery saver so she couldn't get shopping. Then they cancelled her account completely It took months to sort out and instead we all vowed to no longer shop there.

And I have so many issues with British Gas. They switched me to a smart meter and trashed my floor in the process. Then they were supposed to put me on the app for the smart meter but it's only recognising an account from five years ago so I have no way of tracking the energy I'm using. I told them I'm very happy if they charge me the 17p standing charge on my account rather than the 29p they should be but no response. They promised it was resolved in January. It's not.

My local GP, very early pregnancy had been in hospital multiple times with HG, even had an ambulance ride as one doctor was so concerned when my heart rate went up and haven’t drank for 24hrs.

I was in a very dark place with the HG / bed bound, rang the doctors for different / more meds and better care plan. Was told by a particular doctor that pregnancy is a difficult time for many women and that I probably had a UTI so to drop off a urine sample. Because of that doctors response I had to choose to terminate my very wanted and planned baby.

I still have kidney and liver damage now 6 months later that the doctors seem to take more seriously than HG which bloody cause the damage.

About 7 years ago I bought a Bosch electric kettle from Very, the kind where you can choose the temperature of the water. The base it sat on was the electronic part with the buttons etc. I only had it for a month when one day water leaked all through the base and onto the counter - obviously very dangerous mixing water and electricity. Called Very who basically told me it’s not their problem and I need to call Bosch, called Bosch who said I needed to return it to Very. Called Very who said no they definitely can’t take it back and call Bosch again. Called Bosch again who were lovely and gave me a reference number for Very to ring them so they could tell Very they should be refunding me or replacing the item as I’d not had it long. Spoke to Very again and the woman was so rude, said they would take it back but they would be testing the kettle and if no fault was found I would be receiving it back and I’d be charged postage on my account. Honestly I couldn’t believe the hassle of just trying to return a faulty item. When I returned it I put a note in explaining that water had leaked into the electronic base and the woman on the phone said it would be tested so please be careful. I received my refund shortly after posting no questions asked.