@ThatWriterInTheCorner - brilliant!!!
This might out me as I've told the story a few times, but in our small village there's been a big push to encourage people to shop local, support local businesses etc. For over 10 years, I have been dutifully taking myself off to the local pet shop to pay 20-50% more for my cat's poncy food. In all that time, my experience has ranged from, at best, polite, to downright rude. I recognise all the staff and the owner/manager but not one has ever acted as if they even vaguely remember me.
During Covid, they were one of the many business with passive aggressive messages about needing to support local. Obviously NOTHING about how they were supporting THEIR local community (unlike it, it has to be said, many of the other businesses in the village). On one occasion, DS was with me and they acted as if I'd personally coughed on them. On another, politely waiting outside next to the "please wait to be invited in" sigh, a staff member came past, sighs and says exasperatedly, "come in!"
But the final straw - and my moment of passive aggressive pettiness - came about a year ago. I had Ddog with me and parked outside on way to do the school run. Obviously, my dog got excited smelling all the delicious smells so I went in to get her a treat. Only to realise that a treat is just 10p and while I had my card on me, I had zero cash. The owner/manager was very frustrated and kept saying, "we can't take card payments for just 10p". Understandable, but she didn't need to be so rude about it. Anyway, I said of course I understood but these days no one has cash but I'd pop in and pay later (and remember, I've been in this store probably 100 times over 10 years at this point). She was NOT happy. I couldn't even put the treat back as it was long gone by this stage. And she was basically not letting me leave. Eventually, another member of staff convinces her to let me go.
10 minutes later, on return to the car I found 20p lying on in the footwell. I picked it up, stormed in, slammed it on the counter and said, "keep the change."
I've also never stepped foot in the place again and never will. I buy my pet food at a fraction of the price from Pets at Home or Amazon.