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Original poster

Landlords assistant fuming that I’ve had 3 parcels…

136 replies

animalscooby1 · 09/04/2022 17:35

I live in a flat complex with just 4 flats in it. I’m on the first floor and an elderly lady lives with her daughter (my landlords assistant) downstairs.

In the week I had two parcels delivered when I was at work, and there is no safe place apart from tiny postboxes. I’m assuming that they called their flat and they left them outside my door.

I then had another parcel come today, which I was in for- they buzzed my buzzer as usual (no one else’s) and I went down and collected it. The man said that apparently my neighbours were pissed that I’ve had “so many” parcels.
Anyway I took my parcel and went back up the stairs. As I went up, I heard their door open, the landlords assistant looked up at me angrily, turned around and shouted “fuck sake”.

This hasn’t affected her at all- it was my parcel, my buzzer went off and I went to collect it. Why was she fuming about that?! Our buzzers are quite loud and we can hear each other’s but that isn’t my problem and I hear theirs too and never complain. Especially in the middle of the day.

I just feel like I’m being made to feel extremely uncomfortable and can’t even order things to my own house where I live. I had 3 parcels this week and have rarely had any other deliveries.

I’m tempted to say something as I feel uncomfortable in my own flat… surely it’s down to them to get quieter buzzers or bigger postboxes, or a safe place - not my problem?

OP posts:
MrsLargeEmbodied · 09/04/2022 19:38

what is a landlord's assistant?
like a pa?

anyway, she sounds REALLY Rude and hostile

Itloggedmeoutagain · 09/04/2022 19:38

Landlord's assistant? She's just a neighbour! Just ignore her

MrsLargeEmbodied · 09/04/2022 19:39

i dont think i could stop myself from ordering a lot of packages to be delivered on different days

billy1966 · 09/04/2022 19:42

Make a note of her behaviour.

Email your landlord for clarification.

Note that she was very obviously upset at a delivery that didn't affect her.

Ask your landlord is there an issue that he has not informed you of?

Be polite but ask for clarification.

Newmumatlast · 09/04/2022 19:42

@RedWingBoots

If you know you are going to be at work when your parcels are going to be delivered then get them delivered to work or a parcel shop.

In regards to today's parcel I expect her outburst was due to her expecting you not to be in and then having to deal with your parcel. I strongly suspect if you didn't get random things delivered when you are not in, she wouldn't have said anything.

I've actually shut the door in some couriers faces in the last month for trying to off load parcels on me for people who aren't immediate neighbours.

Why would you shut the door in their faces? Surely you would just either not answer or answer and politely say sorry, taking the parcel isnt convenient for me goodbye. No need to shut the door in faces?
LiesDoNotBecomeUs · 09/04/2022 19:43

Did you thank-them for buzzing in the first two parcels? Your delivery did disturb their day and you had allowed the things to come on days you were out.

A thank-you or an apology might have helped them feel a bit less put-upon.

Original poster
animalscooby1 · 09/04/2022 19:45

Well I have 3 other flats so had no idea who took the parcel in, so i wouldn’t even know who to say thanks to. They hadn’t said anything to my face about it…

OP posts:
PinkSyCo · 09/04/2022 19:48

Did you thank-them for buzzing in the first two parcels? Your delivery did disturb their day and you had allowed the things to come on days you were out.

A thank-you or an apology might have helped them feel a bit less put-upon.

Oh for goodness sake it was ONE delivery they buzzed in. If that was too much for them I’m sure that them having to answer the door to OP so that she could grovel at their feet would have been just a step (literally) too far!

oviraptor21 · 09/04/2022 20:00

You just need a note on all the order you make not to ring the LL's buzzer.

Holskey · 09/04/2022 20:02

You carry on. You've done nothing wrong at all.

I've lived in flats in the past and I always refused to accept deliveries for others because I wasn't home often enough to pass them on (and I wouldn't leave parcels outside their door in case they were stolen). I never got angry about it. (Couriers were often pissed at me but that's not my problem.)

MRex · 09/04/2022 20:02

My neighbours do a competitive collection thing because we've had doorstep thieves; nearly every day there's a WhatsApp "i spotted a parcel outside #32, you can pick it up from #27" etc. Even if a buzzer is annoying, two parcels in a week really isn't at the irritating state for normal people. Complain to the landlord OP, if they don't want their buzzer rung then they need to be the ones putting up a sign / turning it off.

Irridescantshimmmer · 09/04/2022 20:02

The landlords' assistant is one post box short of a hinge and she needs a stern talking to about her anti-social behaviour .

I would advise you to have a few direct words with her as you have a right to have parcels delivered.

Your tennancy agreement does not and can not include a ban on post.

I think she's behaving like this because she thinks she'll get away with it.

Goldbar · 09/04/2022 20:04

Neighbours shouldn't take the parcels in if they can't be bothered. You can always arrange a redelivery.

Of course you should be able to have parcels delivered to your home and no, you can't always predict what day or time they will come. Maybe put up a note saying to ring your buzzer only.

DietOrDie · 09/04/2022 20:08

Your landlord sounds unhinged frankly

Carry on as you are

SpinningTheSeedsOfLove · 09/04/2022 20:11

OP, do you have a general suggestion on your online orders like 'try the neighbours'?

(I was amazed to find out recently how many neighbours had made a note on their orders to ring my bell if they were out, without asking me first.)

I don't really see why your neighbour is so fucked off otherwise.

Fraaahnces · 09/04/2022 20:11

She is probably known as the “landlord’s assistant” because that is part of her job.

JemimaTiggywinkle · 09/04/2022 20:12

I don’t understand the concept of landlord’s assistant.

Does the landlord live in the flats too? Does she assist the landlord with the management of the flats, or in some other capacity?

I would think the landlords assistant would be obliged not to swear at the tenants.

StageRage · 09/04/2022 20:17

Did you thank the neighbours for taking in the first 2 parcels ?

Was the FFS about parcels specifically or just general exasperation because she had been asleep after a night shift or something?

mathanxiety · 09/04/2022 20:34

Contact your landlord after you examine your lease document. Clarify whether you can get parcels delivered to the building whether you're in or out. Complain about abusive language on the part of the assistant.

Mention the phrase 'quiet enjoyment of your own home'. It means you are allowed to do reasonable activities in your home during civilized hours and avail of reasonable services such as package and post delivery. It excludes wild parties that go on all night, loud door banging at 2 am, growing marijuana, etc

mathanxiety · 09/04/2022 20:35

The assistant's problem is that she thinks she owns the building and considers the residents to be nuisances.

BeyondMyWits · 09/04/2022 20:40

Problem is every delivery driver and everyone wanting entrance to flats buzz the ground floor flats first... they probably even buzzed them for the third package.

tommyhoundmum · 09/04/2022 20:43

I live in one flat in ahouse of 5 and ofetn take in parcels for everyone as I would expect and do expect them to do for me.

It's not a big deal

Becca19962014 · 09/04/2022 20:47

Maybe there’s more going on in their lives and their frustration was simply misdirected.

Neverreturntoathread · 09/04/2022 20:49

Complain to the kandlord about the assistant? Or to the landlord about them interfering with you enjoyment of your private property? Of course you can get parcels delivered to your home!!

NotSoLittle · 09/04/2022 20:49

I notice you say that there's an elderly lady living in the flat - maybe it's something like happened to us in the past: some years ago we had a spate of couriers calling at the door (house) and my mum would struggle to get to the door (even though we weren't expecting anything) - it wasn't til she had a nasty fall that she finally agreed not to answer. Maybe the daughter is venting because her mum's being disturbed unneccessarily?

Also are you sure their buzzer wasn't rung (or window banged on as used to happen to my friend) as you said "The man said that apparently my neighbours were pissed that I’ve had “so many” parcels." Bit odd he should say that if he had no contact with them that day?