I've had this with all the online supermarkets at some point. Very annoying
I am disabled and a certain amount of prep needs to happen before I can sort a delivery inc timing painkillers so they're working and not wearing off too much during the delivery
I'm with Tesco now and I have on the delivery instructions "NO early deliveries" and I've had to call to complain several times before they fully took it on board!
BTW having a delivery pass doesn't mean I get "free" delivery it means I've paid in advance to get cheaper delivery I'm still paying!
In any case my contracted delivery slot should be adhered to!
On the odd occasion they've run late due to forces absolutely out of their control like crazy weather which is fine and understandable
But yes the drivers that try and deliver early DESPITE a one hour slot AND the delivery instruction AND then get arsey with we customers need to cut it out!
And yes I do raise it with the drivers that they've ignored instructions and the set delivery time and if they're arsey dicks about it I DO complain about them!
The majority are great, helpful, polite deliverers but there are a few who are definitely in the wrong job!
@Accidentgirlfriend interesting to know. I have noticed one particular driver who did this a lot AND had a terrible rude lazy attitude (he even actually said to me a customer - I didn't know him in any other way - that he hated his job) doesn't seem to be working there any more whether that's as he found another job or was let go I don't know.
I've worked in customer service for roles and however much you hate your job you don't tell customers that and not bother to do certain elements of the job or complain about them!
@RedCandyApple unfortunate quality of service tends to vary regionally. I've not been too bad here. I've had friends/family in other areas report both better and worse service
Asda I've had issues with too
Morrisons I ordered from once during lockdown. Stuff was out of date, poor quality etc AND the driver was super grumpy and instead of actually properly coming to the door he literally threw the bags onto the close landing towards my door resulting in a number of items getting burst/damaged! Dick!
Didn't order from them again
I don't bother anymore and just go and do the supermarket shop myself.
Not everyone CAN do this I can't
Yes I've had those calls but never has the driver been stroppy. Maybe it's your attitude towards them that makes them that way?
1 I've had the same experience as have many others it's not always the customers attitude that "makes" them stroppy unless you're inc customers REASONABLY. And politely refusing an early delivery
I usually say something along the lines of "unfortunately I can't do that as I'm disabled and I'm not ready for you. Please come at the booked time"
In the majority of cases drivers that try the early delivery crap DO get stroppy! As if how dare a CUSTOMER inconvenience THEM!
The aforementioned terrible driver used to actually make comments like "but I wanna watch the match and it starts at x time (half an hour before my slot how he was gonna do his other deliveries I don't know) or "but I promised I'd be home by x time" (again how this would have affected other deliveries I don't know as I knew I wasn't the last one)
2 unless a customer is actually abusive or way unreasonable you don't get "stroppy" with them!
Wondering how everyone on here would feel if they were the actual delivery people, with apologies to anyone who is.
As I say I've worked customer service roles - you do the job with good grace and WITHOUT the attitude that customers have to operate at YOUR convenience!
Before lockdown I was with Sainsburys who I also had this issue with when I was first with them until I escalated the last complaint (2 HOURS early!) I made on this. I left them during lockdown cos they lost their Fucking minds! They cancelled deliveries without contacting costumers they shut down the app and site initially all together and they stopped responding to emails. They were AWFUL. Even when I was assigned vulnerable customer status (which was a battle) I still struggled to get delivery slots as did many others.
I do feel sorry for all shopping delivery drivers. They are doing their best under stressful conditions. They can't dictate how long it will take someone to sort their shopping on the doorstep.
Actually I asked about this as I'm not exactly fast myself and was told their system adjusts for the regular customers who are rurally located or on the top floor of flats with no stairs or where the customer needs a bit more time for various reasons.
I was also told they have customers a lot slower than me with no reason to be! Just "faffers"
FuzzyPuffling are you really saying that everyone else is lying just because you don't have the same problem? Quality of service varies regionally and people are effectively telling you here that we have not had the same experience as you
swampytiggaa hi and thanks for posting
I often wonder would they be rude to a man
Me too - and I suspect not! Esp if they knew from previous deliveries he's a big burly sort!
Plus given different slots are different prices if I'd paid a higher rate because the cheaper ones weren't available then it arrived at a tine where I'd have got the cheaper rate I'd be a bit miffed if I'm honest. It's mot like we get refunded the difference is it
Excellent point!
Florenz
Oh come off it! They offer the service on the basis of customers being able to CHOOSE delivery slots their marketing is heavily on the basis of what's convenient for customers. Being late due to genuinely unforeseen circumstances is one thing. Turning up ridiculously early at THEIR convenience is not on
If they can't on most occasions guarantee the 1 hour slot - they shouldn't sell it!
I am quite sure Tesco’s have priced their delivery service as profit making rather than loss making.
Ohhh yes!