I'm really trying not to be too outing here so sorry if I end up drip feeding.
As in they massively overcharge customers and are not up front about prices, rely on vulnerable and naive people who will just pay the charges.
The ones who question will just get lied to.
It's how it's always been apparently, nobody who works there seems to care that much about what we do as long as they get paid.
Haven't been there long.