Would you quit a job if you found out it was scamming people?

[Moralcompass9]

I'm really trying not to be too outing here so sorry if I end up drip feeding.

As in they massively overcharge customers and are not up front about prices, rely on vulnerable and naive people who will just pay the charges.
The ones who question will just get lied to.

It's how it's always been apparently, nobody who works there seems to care that much about what we do as long as they get paid.

Haven't been there long.

@Moralcompass9
please Whistleblow to trading standards before you quit.

You need to tell them the company actively encourages targeting of more vulnerable clients and older people who don't question extra charges (which may end up being a large scale safeguarding) .

Mention full names of clients that have been deceived if you can remember a few (try to find names that aren't your own calls but are the worst ones that stand out, - it helps if family have complained on their behalf too) . When TS investigate they'll ask to see those details for those select customers.

Make a mental note of any training material that specifies anything illegal or dodgy that you can advise TS to look at.

If you just leave, then nothing will change. Except you won't have to see it anymore,

As in they massively overcharge customers and are not up front about prices, rely on vulnerable and naive people who will just pay the charges.The ones who question will just get lied to.

This is fraud and misrepresentation (CRA 2015).
Not capitalism

It also potentially falls under safeguarding (s42 CA 2014) if it can be evidenced that the firm (staff) are encouraged to target vulnerable people (that turn out to be Adults at Risk). Trading standards officers would be all over this after a genuine whistleblow

You need to tell Trading Standards, I think you have to do it through Citizens Advice,

Please tell us which industry this

@User6397254

You need to tell Trading Standards, I think you have to do it through Citizens Advice,

Local authorities Trading standards A) have their own safeguarding line. B) TS duty officers each working day that you can contact direct.

Look it up on the local authority (where company is based). Tell TS if customers outside LA area are involved too (re safeguarding)
Call either:
Say you are a whistleblower as you believe there is fraud: misrepresentation and that vulnerable people are being targeted, which may be safeguarding . Then give detail

Find another job and leave.

It's a job seeker's market right now.

If I were you I’d look for a new job and quit as soon as I found one. Don’t stay somewhere you feel is immoral - you’ll lose either your self respect or your moral compass

You've basically described any private company.

One major car manufacturer said in recent history "our business is making money not cars"

You need to work in public sector if you feel that strongly.

In my case yes, but I do understand that the rent has to be paid and the kids fed.
So I am always polite to call centre staff cold calling.

I left a job for ethical reasons.

I am proud I did, but then, I didn't have a family to support.

Assuming you're correct, and there's no realm for me to think you're not, I'd look for a new job and in the meantime gather information.

All companies have a markup but there are definitely lines between companies who make a large profit selling clearly priced goods which people have freely chosen to buy, companies like the OP's who make a large profit by obfuscating pricing to people who would never have made the purchase if the prices been clearly explained, and then the third class of out and out criminals who take money for a service that they have no intention of providing.

Anyone else finding it annoying that the OP is avoiding saying what the product is and any useful details? I don’t like it when posters do that. I’m reporting as it sounds dodgy.

Is that you Boris?

Yes, and I have.

But I was lucky that I had a well earning and supportive partner. I wouldn't blame anyone for working for such a place, while looking for something else, if they needed the money.

British Gas right?

They’re not scamming anyone
Supply and demand

I bet its sky.

Pretty much all companies everywhere are basically trying to sell us stuff at the highest prices they think they can get away with! Some are more brass necked about it than others but fundamentally they are in business to make money.

Even if you escape it by going to the charity sector you will find plenty of scamming there too - mailshots targeting vulnerable elderly people pressing for donations they cant afford. Or there's the public sector - cost cutting, having to tell desperate people you can't fund things or have to reduce services.

Are you working for Dolphin showers or Magnet kitchens by any chance?

Depends. Is it an essential service that everyone needs, or is it something that’s just nice to have?

Insurance innit

The customers are paying for a service (which they do get) the prices are just massively bumped up and the charges aren't up front

Exactly how hidden are the prices and how do they then justify telling the customer to pay more?

I'd be taking notes - how systems work and daily diary. Then leave. Then consider how to expose.

They will be operating legally but sailing close to the wind, no doubt.

It would the sort of thing your MP might be interested in, as is relates to the law (could it be tightened up, or this area better regulated? Very MP sorts of questions, which you don't need to be able to answer) and will be negatively affecting vulnerable constituents.

I would only leave if I had another job to go to. High principles cost

* They will be operating legally but sailing close to the wind, no doubt. *

@lottiegarbanzo

Well in that case - they’re doing nothing wrong at all