Would you quit a job if you found out it was scamming people?

[Moralcompass9]

I'm really trying not to be too outing here so sorry if I end up drip feeding.

As in they massively overcharge customers and are not up front about prices, rely on vulnerable and naive people who will just pay the charges.
The ones who question will just get lied to.

It's how it's always been apparently, nobody who works there seems to care that much about what we do as long as they get paid.

Haven't been there long.

I reckon it's Damart. My elderly mum uses them to order clothes, and when I reorganised her phone contract I discovered that each call to their sales team is on a premium rate line and the £5 cap I had placed on her monthly bill wasn't enough to complete a single order.

Well depends a bit. I can get on board with high charges that are clearly explained for good service leading to big profit margins. That is just business, buy low, sell high.

If the charges are misleading, people are getting large unexpected bills for crummy service and they are tricking people to get them signed off then I wouldn’t be willing to work there no.

What do you mean about massively over-charging, though?

Companies exist to make a profit - they have to pay the cost of the goods/service, wages, overheads etc AND make money on top of that.

Yes I’d leave, and I’d whistleblow too.

Is it not margin? How much overcharging? I mean if there’s 30% difference between supplier invoice and client invoice that’s just running a business.

Is there a regulatory body relevant for the industry? If so I would whistleblow to them whilst looking for a new job.

I have a family. I don’t have the luxury of quitting a job that betrays my morals, no matter how much I’d like to unfortunately.

If most customers are happy paying or didn't shop around first -- that's just capitalism. Companies are allowed to maximise their profits.

I think OP needs to explain more about the 'hidden charges' practices.

Are they selling overpriced windows?

That would depend on how easy it was for me to get another job. If I couldn't then putting food on the table would be my priority every time.

I’d leave as soon as I possibly could.

And I’d gather evidence to report them if possible.

Report them for what?

Need more info op.

Are they buying something for five quid and selling it for 25? That's normal.

Give us a rough example?

Is it British Gas HomeCare??

Because they are ripping off the population left, right and centre!

Yes, I would.
A family member left a management job in a building society when they were required to sell huge mortgages to people who couldn't afford them. He left about two years before the 2008 crash.

It really depends. You could spend £300k on something and sell it for £350,k so a smaller increase from 5 to 25 but it depends on the product and market and all sorts of things.
Supply and demand innit.

Are they acting illegally or are they satisfying a market willing to pay what they're selling at.

Are they regulated? Can you speak to the regulatory bodies?

I know in my place-FCA regulated- we need to show transparency for fees and justify costs

Leave and report

Payday loan type thing?

If I could afford it, I would, I worked for a bank a long time ago, and found their way of selling (though you weren’t allowed to call it selling, it was ‘meeting customer needs’) quite shady. I didn’t even make it through probation, but made myself a pariah in that time because I referred more product cancellations than anything else🤣

Yes I would, I couldn’t work somewhere that went against my values. It would just grind you down so much to know you were doing wrong each day.

I'd have to quit. I'm uncomfortable with that level of scamming.

Find another job. It's an applicant's market at the moment in plenty of industries, you could be out of there and into a different role within two or three months. No need to make any dramatic jumps into unemployment, unless it's the year 2001 and your employer is Enron.

Yes report to the regulator

Not quite the same, but I am a credit manager, then only by experience (laterally by quals) I moved to London, I was on the bones of my arse, went to work at a company where they were raising invoices, selling them to the bank (factoring) and then trying to get the client to pay in double quick time, so they were on double bubble. Factoring is much more tightly controlled these days, but I stuck it out for about a week and then voted with my conscience.

Utility warehouse? I keep seeing those all over social media trying to scam people into extortionate tarriffs