Turned my daughter away at nursery

[TiredoutMum93]

I can’t believe I’ve been treated like this. My two year old has just been told she can’t come in to nursery because the bill (paid by funding universal credit) is a week late. Bare in mind the evidence I uploaded was incorrect because the new manager gave me it wrong, I’ve had to resubmit everything again and it’s still incorrect. I’ve had no phone call this morning to let me know she’d be turned away. All the nursery nurses cowarded away from the door except her main one who turned her away after I showed her on my phone evidence that it’s being sorted out… the boss didn’t even come to tell me. No one let me know Friday. It’s a week late for one month and it’s not even my fault. They were fully aware and as far as I knew they had no issues. I’ve phoned them and the boss was like we can sort this out and I’ve told them I’m moving her as they’ve treated her this way. I understand bills but a week late for some bill that wasn’t even my fault because it was incorrect. Im so upset and more so because my daughter loves it there. I feel like it’s so harsh.

Although you should not have ben turned away at the door, it is your responsibility to pay the bill. Just because you claim UC does not mean you don't have to pay. If there is a UC problem, you still have to pay. Just like you would if your employer didn't pay you for some reason, your nursery bill would still be due.

Nursery don't care where how you get the money, just that they are paid for their services.

So showing them your phone makes no difference, you haven't paid so they don't have to provide care, whatever the reason.

I would also feel like never going there again - they have treated you both appallingly and it sounds as though you feel upset but also humiliated, which is completely understandable. I would never trust them again to put my child's interests first, this is a huge betrayal.

@mumwon

complaint by email & OFSTED?

This ^ for sure.

@ancientgran The parents were certainly told, face to face, by letter and text too.
They still had the brass necks to bring their children though.

I really don't think ofsted will get involved. The nursery, although not demonstrating best practice, have not broken any welfare requirements. And they don't get involved in contract disputes.

@Whichcatthatcat

Although you should not have ben turned away at the door, it is your responsibility to pay the bill. Just because you claim UC does not mean you don't have to pay. If there is a UC problem, you still have to pay. Just like you would if your employer didn't pay you for some reason, your nursery bill would still be due.

Nursery don't care where how you get the money, just that they are paid for their services.

So showing them your phone makes no difference, you haven't paid so they don't have to provide care, whatever the reason.

The bill wasn't paid because the nursery messed up invoicing, twice, but it's the mothers fault?

So if you remove your child, are there nurseries with availability? None are in my experience, well none I’d want to have my child at. Be realistic, I appreciate this was stressful and a bit humiliating but it can get sorted. Don’t cut off your nose to spite your face.

OP, what evidence was it you had to upload?
In my experience UC want to see a receipt before they will pay you. So you would have already had to pay.
What was it that you uploaded and in what way was it wrong?

@OneRuleForThem

I’ve phoned them and the boss was like we can sort this out

What is the problem? It’s not your fault nor the nursery’s fault. And the boss has told you they can sort it out. And now you’re tantrumming and saying you are going to take your daughter away even though you’ve said she is happy and has made a friend there because they won’t let her attend for free. Stop overreacting and listen to what they actually have to say first.

Think you would think a little differently if this was you, on your way to work and they didn't inform you

I work for a chain nursery and can tell you that we would never treat any family like this. We do have rules and terms and conditions regarding accounts but we also consider every case in its own merits and we would always give notice. Usually two weeks before withdrawing a place and it would hardly ever happen at the door, in 23 yrs at the door refusal has happened only twice and that was because we couldn’t get hold of the parent by phone and they didn’t reply to emails. This is really poor service, however, it’s also important to remember they have not treated your daughter any kind of way - they have temporarily suspended your account until you settle your bill and once settled she can return with no repercussions, unless of course you choose to place her elsewhere.

[quote BingBongToTheMoon]@ancientgran The parents were certainly told, face to face, by letter and text too.
They still had the brass necks to bring their children though.[/quote]
Sorry your post didn't sound like that, so it was different to the OPs circumstances then as she hadn't been told in advance.

@ancientgran yeah I should’ve said that.

@Mumontour85

Holy fuck, I've only just paid my September invoice from my boys childminder 🤣🤦🏼‍♀️

Poor childminder, having to wait that long for a payment!

It's not surprising that so many small businesses have to close when customers take the Mickey and treat them like a credit service.

@TiredoutMum93

But then I’ve already made up my mind

Why are you asking then?

@Mumontour85

Holy fuck, I've only just paid my September invoice from my boys childminder 🤣🤦🏼‍♀️

Jesus, poor childminder

Cutting off your nose to spite your face. Don’t move her when she is happy and settled, just because you are embarrassed. I think you acted quite hot headedly .
Say you are disappointed it happened, but are happy to leave your dd there because she is settled and could they talk to you first in future.

@Mumontour85

Holy fuck, I've only just paid my September invoice from my boys childminder 🤣🤦🏼‍♀️

Really? How your CM suppose to pay their bills?

@Mumontour85

Holy fuck, I've only just paid my September invoice from my boys childminder 🤣🤦🏼‍♀️

I can't believe you are laughing about this? I am a very poplar and continously graded outstanding childminder for a long time. I'm giving up next week because of people like you. No respect for us or our family commitments.

Because some parents will continue to turn up and expect care despite several reminders and messages saying if you don't pay by x date care will be withdrawn. Just like some will drop off sick kids masked with Calpol (often lying to your face that they were fine this morning before drop off and little jonny is imagining puking 4 times last night). Almost every childminder i know has a late payment story, one family paid for a spa day for me when i added on their late collection and late payment fees.

Sorry, that was supposed to be a reply. And the person laughing because they have only just paid September's bill, you are the reason for these policies.

I am unsure as to why you won't wait for them to sort it out.
They said they would and they will.
I am unsure what information you had to upload, but I would have run it by the manager before uploading.
Why are the nursery nurses cowering?
It seems a shame to disrupt your daughter's care and I would wait and not over react.

They could have let you know since they were aware of the situation or maybe had a meeting to discuss it with you. I would complain to the owners as the manager is their employee.
However, I don't think you should take your DD out if she is happy and has friends there. Being a nursery nurse myself, I know how upsetting it can be for children to change nurseries.