A very good point, @ozanj.
I think a lot of employers don’t realise just how little people work in the office. It’s harder to track what everyone’s doing as you can just go and have a natter / go for a nap for 2 hours and pretend you were in a meeting. You can’t do that if all your meetings are Teams based. The managers who don’t realise how beneficial wfh is to their organisation probably don’t understand the technology that underpins it.
To ensure we know what everyone's working on while we're not all in the same physical space, we now have a variety of project management tools and Slack to see exactly what everyone's up to, what they're doing, and when. So it's far easier now to know what a particular person is doing on any given day or week than it was when they were at their desk all day looking busy - it's better for them, because we're flexible with working hours so if they're efficient and get stuff done early, that's an early finish for that day. And it's better for us, because it's helped us see where workloads have become uneven, or people have HUGE amounts of extra capacity, which has lead to better distribution of work and in some cases, pairing people up to skillshare and allow them to work better together to distribute work and improve their skills.
Obviously, we checked in with people and teams before, but it was less regularly and more of an overview of a particular week or month. Now, we're seeing in realtime what everyone's up to and checking in with one another every morning on the day's plans, which means we can spot patterns and respond better.
I'm beating this drum a lot on here at the moment, it amazes me how many people can't see how good flexible working/WFH is possible with the right tools, management style, and project management and that any business who can't see the benefit of those things/tools probably isn't running efficiently in-office, either.