Most bizarre seller ever

[Briscarta]

Totally prepared to be told I’m at fault but I’ve reached the end of my tether. I purchased a lovely pair of heels from a seller and used PayPal to purchase them. In purchased them on 25th October - wore them out on 31 October and the sole fell off. I contacted the seller who apologised but then suggested I have them mended and they would transfer me the money.

I declined and asked for a new pair - I asked for a return postage label and means to return - they arrived in large plastic parcel envelope I don’t have anymore. I got an emailed label with no accompanying confirmation that I would receive new shoes.

I queried this and said I found the interaction with them poor.

The seller has become very nasty - hurling accusations of me acting superior etc. I stated not to worry about replacement but could I have a refund. The response - “take it up with PayPal”.

Has anyone had any experience with this?- are PayPal helpful in these situations?. I’m honestly baffled as to how the conversation deteriorated like it has with the seller. I have evidence of all interactions between us and I showed a friend who though the seller sounded unhinged.

I just want my money back - the shoes were a gift from my husband so I want to purchase another pair elsewhere ASAP for our upcoming wedding anniversary. Should I kiss goodbye to my refund?

Oh and they don't need a box just wrap in newspaper and put in a bag for life and tape up

@category12

Depends what OP said in her message, doesn't it? OP refers to criticising their poor interaction, to which the seller responded that she was acting superior.

Naturally OP thinks whatever she said was reasonable and depicts the seller as "hurling accusations", but it's quite possible her criticism of them was harsh/patronising.

If a buyer sent me a message saying their item was damaged and wanted a replacement or refund I would mortified and understand why they were annoyed, I would sort it out straight away and wouldn't be calling them superior!

If I understand correctly,under the consumeract,the seller has a right to repair faulty goods.You send the shoes,they repair and send the shoes back to you.The seller send you a free return label to send the shoes back for repair.the seller did everythi g correct and no wonder,they get annoyed with you.If you want a refund,its up to the sellers discretion to do this.No seller would refund until they got the shoes back first.if you send the shoes back and the seller does not refund,then you can take action.

I'm a full time ebay seller and you sound like my idea of a pain in the arse buyer. They're broken after you've worn them. Seller hasn't quibbled this and has sent you a prepaid label to return them. What happens now is you package them up in whatever material you have to hand (plastic bag and sellotape works fine) stick the label on the front and post them. Seller gets them back and refunds you. There's absolutely no need for all this drama.

If a buyer sent me a message saying their item was damaged and wanted a replacement or refund I would mortified and understand why they were annoyed, I would sort it out straight away and wouldn't be calling them superior!

This person has never owned a small business selling things online....

I used to get at least a few messages a week claiming this or that. Most of them were absolute chancers and could be proven because RM offers delivery confirmation.

It used to be the number one scam until they realised paypal sides with seller if you have confirmation.

Wrong item is another one, because they don't realise things are barcoded and the system won't let you ship it unless the barcodes match.

Then you have the ones who wear or use the thing for a night / weekend / event before deliberately breaking or damaging it and claiming they received it faulty. Not as often as the delivery nonsense but it happens.

"Sorting it out straight away" is exactly what the seller has done. Offered to pay for a repair, and when seller said no they asked for the item to be returned. Any more and for every genuine person you bend over backwards for, 10 scammers will be bending you over.

Op sounds EXACTLY like the scammers with the 101 excuses for why they can't return the item. Usually it's something ridiculous like a button that the chancer clearly intends to get their granny to sew back on. If I had to guess I'd say the seller was being perfectly polite right up until OP demanded they send out replacement packaging. Seller smelled a rat and here we are.

Take (plenty of) photos of shoes showing damage and also general condition that they’re still new. Pack them (in bag if that’s what they gave you). Return, getting proof of postage/receipt. Yes they should cover the postage cost for faulty goods. Get that up front (I.e prepaid label) if it seems like they’re going to be difficult. If they don’t refund then raise a case through PayPal. With the messages between you and photos, proof of return, PayPal should find in your favour.

God just get the damn shoes fixed, they’ve offered to pay

I'm laughing at the OP asking/expecting a BOX 😀to be sent out to her for her BROKEN shoes to be sent back in, when the company sends NEW ones in a bag.

I would totally expect a new pair of shoes in this circumstance. I'm with OP on that, but the company has to have the broken shoes back in the first instance.

Standard.

If a buyer sent me a message saying their item was damaged and wanted a replacement or refund I would mortified and understand why they were annoyed, I would sort it out straight away and wouldn't be calling them superior!
I also doubt you are an online seller, a significant one anyway. You would spend a good portion of your week mortified.
Coming up with reasons not to return a 'faulty' item is good indicator someone wants something for free.

This really isn’t the most bizarre seller ever this is a straightforward case of wrap up the shoes, shove the label on, return the shoes then you’ll be refunded!