A similar thing happened to me. An estate agent cheated me out of my apartment. I have never been able to get back on the property ladder and will spend the rest of my life in expensive private rented accommodation.
The Ombudsman gave him a fine plus the money he stole from us which he never paid. The police investigated for a while but dropped the charges due to lack of manpower.
I will never have another home of my own and I have nothing to hand down to my children.
Meanwhile, this crook continues to operate like nothing happened.