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to be pissed of to get a shouty email from a seller who has taken over a week to get thing to me

28 replies

jinglebells2shoessmells · 09/12/2007 19:16

on nov 30th I ordered somethig via amazon(game for ds he paid) thought ok as it is a sellar give them untill monday to post and then should get it by the end of the week. nothing. so yesterday emaild sellar. short email giving product details and asking what was happening (I said Please)
no reply so today i emailed again saying,
please reply with delivery date or I will contact Amazon.
then i received this email,
I don't think i was rude. breif yes. but not rude.

Whats happened is that I have been away for a few days holiday with no access to my account. Furthermore I do not appreciate being threatened. The package was sent to you within the allotted time frame - recorded delivery so I could make sure it got to you. Perhaps a better approach given the time of year would have been to be mindful that there is a lot more postal traffic (there being Xmas cards and all) and that things could take a little longer.

I have already contacted amazon to let them know of the issue and explain the circumstances clearly indicating the relevant dates to protect my seller reputation. I have never had any issue before and I do not see why I should put up with emails like the one below as a result of increased postal traffic.

As you do not sign against a delivery date when you sell on Amazon, I have no idea when the goods will be getting to you. All I can tell you is that the package was sent out within the agreed time. This is all that Amazon (or you for that matter) can reasonably ask for.

If you would like to send me a more polite email, I would be happy to provide you with the recorded delivery information or even progress this with the post office for you

OP posts:
jinglebells2shoessmells · 11/12/2007 15:17

well someone brought something and it wasn't what it should have been. so they could only get a refund if they left a good feedback. even though the company had ripped them of.

OP posts:
HappyDaddy · 12/12/2007 11:11

To be fair to the seller you say you sent a chasing email on one day then another the next day. If i'd been away from my emails, I'd be a little peeved to find two chasing emails only a day apart, too.

Glad it's all sorted now.

jinglebells2shoessmells · 12/12/2007 11:13

it was the parcel........so he didn't lie he est it by recorded delivery so off to write a nice email and will leave good feed back as soon as ds has checked it.

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