To be shocked by hygiene in a luxury resort

[smoocakes6]

Hi. First time poster, so please go easy on me.

My 16 DD recently got a job housekeeping at a luxury golf hotel . She's 4 weekends in and has really had baptism of fire. Mostly vomit. , used condoms left on the side, dirty nappies left on the side, urine in the sink and bath. Friday night there was a wedding and 7 out of 50 rooms had vomit. What is wrong with people ? She doesn't have to clear it up because she's a minor . But she's a little traumatised by the state and smells she's had to deal with . On discussion, but they are told to use the old (used) pillowcase to dust the sides and the mirrors & to rinse the coffee cups with their hands in the sink, no fairy liquid , no sterilisation. 🤷‍♀️ no bleach is used in the bathroom and no anti viral spray around the room . Today she tested posted on lateral flow and awaiting PCR . I'm really shocked by these standards , from both management and guests ! Ffs dirty fxxkers !

I wonder if all the PP's who were chambermaids preaching about health standards have the same concerns when dining out. Because as someone who used to work in a well-known food chain I can tell you the hygiene there was just as DISGUSTING! I have never eaten at any of the branches since working there as a teenager.

@EggSheeran

I wonder if all the PP's who were chambermaids preaching about health standards have the same concerns when dining out. Because as someone who used to work in a well-known food chain I can tell you the hygiene there was just as DISGUSTING! I have never eaten at any of the branches since working there as a teenager.

A friend of mine used to work for a well known bagel factory & said it was grim what they were permitted to put back in

This doesn't really shock and surprise me really but I'd assumed (wrongly obviously!) that hotel rooms were cleaned properly etc and hygienic. Especially now in light of Covid 19 etc.

I will think twice about booking a hotel based on this as I can't be bothered to bring my own cleaning materials but if I have to book a hotel I will bring cleaning materials. I'll also let others know about this.

And they'll wonder why the hospitality/travel business is going down the pan if people know this??!!

I really hate the ethos of that place so would not go there, I live locally.
My son worked there and worked hard years ago before the expansion.

I feel quite ill reading everyone's accounts.
The older I get the more I think people are foul!

Is this the norm across the world?

OP I hope your daughter gets another job soon.

My son lived in and worked as a waiter in a fairly expensive independent hotel in Devon after leaving school about 20 years ago. They had to supply and launder their own white shirts and black trousers. But the washing machine in the staff accommodation had broken down and was not repaired and management made no other arrangements. No launderette in the village. So this meant hand washing their shirts and draping them on a line on the flat roof to dry. Not sure how often shirts got washed!

@EggSheeran

I wonder if all the PP's who were chambermaids preaching about health standards have the same concerns when dining out. Because as someone who used to work in a well-known food chain I can tell you the hygiene there was just as DISGUSTING! I have never eaten at any of the branches since working there as a teenager.

Shouldn't there really be an overhaul in the hygiene of well known food chains generally?

Especially in light of Covid 19 etc.

I had appalling sickness after eating a salad at a Cafe Rouge once - happened almost immediately after I ate it and didn't eat much else. Turned out the salad was 'pre-prepared in bags in the fridge/freezer' and not freshly prepared on site, which I didn't know at the time and this was more than likely why I was sick. I got all my money back which I'd paid after going through Resolver. I did threaten to sue them if I didn't get a full refund though.

Honestly if a few well known chains of restaurants etc go bust in Covid 19 period etc but don't practice good hygiene - well yes it's down to managers/restaurant owners etc to enforce this but also down to staff who work there too who follow the rules. No wonder a lot of us are using local restaurants etc with presumably better hygiene standards.

I always take a lightly quilted pillow protector with me to use on the pillows.
I also take a small sized travel bottle of washing up liquid and give the cups and glasses a good wash in the sink before using.
Anti back wipes for everything that can be touched, especially in the bathroom.
A couple of sachets of salt to boil the kettle up with a couple of times before using.
Finally, cheap spa type slippers for wearing in the room. The reason I use those is because I've accidentally left my slippers behind a couple of times so I use cheap spa ones at a pound instead as I'm not bothered about forgetting them when leaving.

@Gonnagetgoing

As a teenager on minimum wage who was treated like an absolute cunt slave by some of the customers - having people click their fingers at me, shout abuse at me, throw objects at me to get my attention whilst I was busily clearing away tables for waiting customers - I wasn't too concerned for their welfare.

And there's not much I can do if staff decide to stick their dirty fingers or genitals in customer's food.

[quote EggSheeran]@Gonnagetgoing

As a teenager on minimum wage who was treated like an absolute cunt slave by some of the customers - having people click their fingers at me, shout abuse at me, throw objects at me to get my attention whilst I was busily clearing away tables for waiting customers - I wasn't too concerned for their welfare.

And there's not much I can do if staff decide to stick their dirty fingers or genitals in customer's food.[/quote]
Well there is that. It goes both ways really.

We're not great treating waiting staff etc here with respect re wages and conditions etc.

My first part time job at 16 was in well known Hotel chain as a housekeeper. On the first day I was asked to clean somebody's bowel movement off the floor. They had literally left it next to the bed on the carpet. I guess the staff wanted to see how far they could push me, I was a quiet 16 year old and just did what I was told but I look back now and think how awful it was. I think I worked there about 4 months and then moved to another hotel. Nothing shocked me after that, I was often faced with cleaning peoples bodily fluids off walls, floors and soft furnishings. I remember once a group of stags left a pigs head in the toilet, the poor girl who found it was hysterical as can be imagined. I think they bought her some chocolates and it was laughed off by stags and managers. Once I left college and went to uni I also left my job as a housekeeper thankfully. It was many years ago, and I would have hoped that things have changed since then but clearly not, people have no shame at all and management often don't care.

@Picklypickles

Wow, this is shocking! I used to be a chambermaid as a teenager about 25yrs ago now in a small country house hotel, it was nothing like the horrors described on this thread! I had a big cleaning cupboard full of bleach and cleaning supplies, including cloths and clean rags and clean crockery for the rooms. Everything was properly cleaned, dirty cups were taken down and put in the dishwasher, all linen was put on a hot wash and freshly ironed before it went back upstairs. We would regularly do a proper deep clean of the whole place, scrub all the skirting boards and polish all the brass in the bar etc, the owners were always on the alert for surprise inspections! The only unpleasant thing I saw was a very elderly guest once pebble-dashed the bathroom but as I was only 16 I didn't have to deal with that one!

I'm now starting to understand why my parents have bought a motorhome!

My experience of working in a small family owned hotel was also pretty good, though we did use used towels to dry down the bath / shower after we had cleaned it. The family were very involved in the day to day running and staff were fairly paid, long-serving and trusted. It doesn't surprise me in the least that poorly paid staff in chain hotels don't do a very thorough job, though you would hope in times of Covid procedures like changing rather than rinsing cups would be introduced.

This is why I always travel with disinfecting wipes . As soon as I step in the hotel room I give it a quick clean,handles,remote,phone,light switches ,bathroom etc.
I always boil the kettle and wash the crockery with a bit of soap and very hot water.
To me it doesn't matter how many stars the hotel has...Better safe than sorry.

My son works in a Hotel and recently they had to have the room cleaned by Crime Scene Cleaners such was the mess left behind by the occupants ie blood , faeces vomit

Wtf had they been doing in there? Faeces and vomit could conceivably be down to illness, but blood as well?

I was disgusted by a hotel when, retrieving an earring that had gone under the bed, I found a used condom and a pair of dirty knickers.

They came and "cleaned" under the bed while I had a (free) drink in the bar, but I wasn't at all impressed. If I'd been paying, I might well have refused!

I always wondered how they managed to clean the rooms so quickly!

Haven't read the whole thread OP but earlier you asked who to report this to. That would be the Environmental Health department of whichever local authority area the hotel is in. So many hygiene breaches here, they need to know and to act. Please do give some hints on here as to which hotel or chain this is.

@CovoidOfAllHumanity

I like a Premier Inn if I have to stay anywhere. The rooms being minimal and all the same make them easier to clean and the less stuff is there to gather dust the better. They are designed for easy cleaning unlike the listed building I used to chambermaid in which was very hard to clean. I never get the attraction of 4 poster beds Horrible dust traps those are and we had them in all the 'best' rooms.

Your post reminded me of a very naice (supposedly) hotel we stayed at in Aix once. The rooms were horribly overstuffed with fabric wall hangings, cushions, pictures, ornaments etc; must have been an absolute nightmare to try and clean. At dinner in the restaurant one night, I made the fatal mistake of looking up to see this above my head 🤮 Not sure whether someone had hid their food up there or there was a murder in the room above and blood had dripped through the floorboards 😲😂. Have just had a look at the photos on Expedia and they may have toned down some of the rooms since we stayed, although I can still see the ceiling hangings in the part of the restaurant we sat in! However, would just like to point out the staff at the hotel were absolutely lovely 😊

A few years back I saw a video online of a bloke getting his kicks by wiping his knob on all the soft furnishings in his hotel room. He wiped everywhere, bed cover, curtains, room chair, pillows. Dirty git.

Some time ago Which? I think it was did a report on which things had the most harmful bacteria in hotel rooms. The worst was the tv remote, (advised putting it into a plastic bag before using) followed by the bedcovering, especially the end where people put their shoes and luggage. Reading this post, it sounds as though the report did not take into account the hotel's cleaning practices as much as guests' behaviour.

I can never understand why people go to hotels for a 'dirty weekend'.
so true

@CovidCorvid

My mum always used to take a pack of anti bac wipes away with her and clean light switches, door handles, toilet flush, taps, remote control, loo seat. I’m beginning to think I may do the same!

I have always done this. There is no way I would even think about sitting on a toilet seat if I have not wiped it over first, no way.

@IncessantNameChanger

I'm beginning to.wish I hadn't read this.

I do always empty and rinse the kettle. I sometimes check the edge of mattresses for bed bugs too.

What I find really grim is places that dont have mattress protectors. My kids have wet the bed in some of those places. I take my own brolly sheet now for the kids beds, but how many other kids have peed on those beds?

Totally agree with this. Don't understand why from the hotels point of view that they don't want to protect the mattress?

Honestly after reading all these comments - my guilty pleasure is Four In A Bed - no wonder all the owners get slated for their cleanliness hygiene - yet it seems they as B&Bs keep theirs cleaner than most hotels! Or they're shouted/criticised by other competitors at if they're not clean etc.

[quote EggSheeran]@Gonnagetgoing

As a teenager on minimum wage who was treated like an absolute cunt slave by some of the customers - having people click their fingers at me, shout abuse at me, throw objects at me to get my attention whilst I was busily clearing away tables for waiting customers - I wasn't too concerned for their welfare.

And there's not much I can do if staff decide to stick their dirty fingers or genitals in customer's food.[/quote]
Can I just check that it's only the customers who treated you badly who received that kind of "response" and not the vast majority who treated you with respect? Do the "background" staff know which customers are rude and which are respectful? It's not acceptable for housekeeping or kitchen staff to play tricks with the respectful customers. (I don't give a toss how you treated the rude ones - they deserve all they get!).

@user1497207191 - you quoted me by mistake I think!

[quote EggSheeran]@Gonnagetgoing

As a teenager on minimum wage who was treated like an absolute cunt slave by some of the customers - having people click their fingers at me, shout abuse at me, throw objects at me to get my attention whilst I was busily clearing away tables for waiting customers - I wasn't too concerned for their welfare.

And there's not much I can do if staff decide to stick their dirty fingers or genitals in customer's food.[/quote]
This is why I do not eat out. I do not trust people with my food. I used to eat out a fair bit before, but got fed up of rubbish service or below par food. I would not complain in case my food got tampered with. I would just not go back. Now I do not bother with eating out, I spend my money on good food to cook at home. The only takeaway I will eat is fish and chips, which of course is cooked in hot oil, and served in front of myself.