I know in some cases people have been told completely incorrect information by the UC. I was not informed of the COVID increase but when my payments increased and I queried it I was told it was a band increase due to a recent health assessment.
The first I heard of the COVID increase was when they told people in a generic note sent to all claimants journals I'd be losing it two weeks ago. So they can send out a memo to everyone apparently.
I don't have a problem with being given a temporary extra and them taking it back, what I do have a problem with is that some people have fallen through the cracks, been given misinformation and suddenly are getting a large whack of cash wheeched out from under them. But there seems little point complaining.
To add insult to injury I was told by one operator that "It was all over the telly so I should have known" Well that's excellent, but I don't have a telly and avoid the news because it exacerbates my depression but I should have known of course. The UC doesn't need to actually get in touch with their service users, we should just watch the telly for important updates! Perfectly sensible and a lovely bit of "victim blaming" from that operator. Was (still am) a bit pissed off about that comment.
I know there was a global pandemic and things will go wrong, but I can't imagine I'm the only one who was missed in the newsletter, given very wrong information and is will now have to do some quick foot work to keep things from crashing around their ears, all on top of dealing with mental/physical health issues.
Sadly I can see there being another big uptick in suicide stats in the coming months because of the way this has been handled.