For me a better view is that we get the most bang for our buck so to speak. If a private company can provide the same service 10% or 20% cheaper then the inefficient NHS why wouldn't we do that?
In principle, it's a good idea, I agree, however in practice it's not working in the case of social care.
When the person holding the purse strings and have an interest in making profit are responsible for upholding the standards, and that's not monitored properly, this is the result:
-not enough staff to deliver good or excellent care because pay, training and conditions are the minimum legally allowed (and sometimes below with little or no accountability to the provider to change and attract new staff and keep who they have) providers get to decide the parameters within their home of 'adequate, suitability trained staff to cover the needs and number of residents'. The answer is usually 'manage your time better' when you raise concerns that some people aren't having needs met because you can't defy the laws of physics and be in 2 places at once. Which leads to secondary institutional abuse and being unable to deliver truly centred personal care, which when reported and uncovered leads to the staff on the floor being punished and the providers and regulating bodies nodding sagely and promising lessons have been learned, society up in arms and then ......... It all goes back the way it was.
- residents kept places that aren't meeting their needs because those who asses them don't want to spend more budget, or because the current provider doesn't want to lose a self funded bed and insist they are 'coping'.
- Things like activities being funded by staff, residents and families volunteering their time and fundraising, because it's not paid for by the companies, with the exception of the (minimum) wage of the activities coordinator.
- Meal budgets being tight, with lack of choice and limited kitchen hours, when after that it then falls to care staff to fit in to an already busy shift of caring for people.
- Care staff doing more and more domestic chores to save money on domestic staff, taking them away from their primary role of caring for people.
All those things I've experienced working in care, shift after shift short staffed even by the providers standards, because they won't pay for agency staff and won't increase pay and conditions to retain and recruit, yet no blame directed to the provider, the care staff left picking up the pieces get that, and the residents don't get care.
So while providers are allowed to continue in that way, no increase will ever reach the target it's meant for.