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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Most ridiculous complaint

663 replies

PumpkinKlNG · 17/08/2021 10:01

I was in McDonald’s today (I know 😬) and a woman came in to complain to the manager that her food had dropped on the floor yesterday and was demanding her money back, she said it happened on the way home. Aibu to think this is the most ridiculous complaint? I was amazed someone would actually come back the following day to complain about that, has anyone else heard of a more ridiculous complaint?

OP posts:
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JudgeJ · 17/08/2021 14:08

@Vivana

Wnen I worked for a well known supermarket I was on one of the counters. This was a Sunday and we closed at 4pm and a lady came up at 4lm.and wanted 5 pizzas making I told her no as shop has shut and she went into one and asked for my name I declined to give her my name as I was wearing a name badge. People really have to think at times at 4pm no chance were packed away and ready to go home
Asda, 15 minutes to closing on Christmas Eve, (we were snooping for bargain reductions!) a woman was screaming at the staff near the fruit and vegetables because there were no fresh sprouts. When she screeched Don't you know it's Christmas? I think everyone had the same thought, we really should have started singing. Apparently Asda's incompetence had ruined Christmas for a family of twelve, including her aged grandparents.
KatharinaRosalie · 17/08/2021 14:12

She went batshit crazy and complained to my boss saying it was totally out of order that I took 24 hours to answer a question.

Massive weekend and evening work surcharge for some special clients might help...

KatharinaRosalie · 17/08/2021 14:13

Should have done her homework, before she concocted this tall tale. Especially as salmonella generally comes from eggs and chicken. It certainly doesn't come from bloody beef!

Common food sources of salmonella infection include:
Raw and undercooked meat, including chicken, turkey, duck, beef, veal, and pork

KatharinaRosalie · 17/08/2021 14:14

I used to work on a ship and one very common complaint was that the sea was rough. I agreed and promised to see what we can do to turn the wind down.

Cottagepieandpeas · 17/08/2021 14:14

I worked in a record shop (years ago). A man rang up to complain because I had given him the wrong cassette in the box (reasonable complaint).
What wasn’t reasonable was that he threatened to come to the shop with a shotgun (when the manager said we couldn’t deliver his correct cassette to his ‘in the middle of nowhere’ home).
We had to get the police involved Confused

EmmalineC · 17/08/2021 14:18

My BIL and SIL complained about the shrieking seagulls at 3am in the morning - this was during a 10 day stay at our seaside cottage (our permanent residence) free of charge AND they drank an entire litre of my personal Aber Falls Orange Marmalade Gin and didn't replace it.

ifIwerenotanandroid · 17/08/2021 14:23

'Asda, 15 minutes to closing on Christmas Eve, (we were snooping for bargain reductions!) a woman was screaming at the staff near the fruit and vegetables because there were no fresh sprouts. When she screeched Don't you know it's Christmas? I think everyone had the same thought, we really should have started singing. Apparently Asda's incompetence had ruined Christmas for a family of twelve, including her aged grandparents.'

I worked one run-up to Christmas in a florists. You should've seen the mountains of loose holly & mistletoe which we sorted, tied into bunches & sold over a couple of days. We ran out at some point on Christmas Eve & then had to contend with all the people (men, mostly) who thought that 5pm on Christmas Eve was the perfect time for buying fresh holly.

GCrebel · 17/08/2021 14:29

Gobsmacked by a woman trying to return a cut pumpkin to Waitrose which had gone mouldy after 2 weeks and she expected it to last until Halloween.

As a nurse I have my own list of stories of patients who complained their cups of tea were late because we were dealing with a cardiac arrest.

ThorsLeftNut · 17/08/2021 14:30

A man brought his very very very dead dog to me (vets) and complained to RCVS to have my licence removed because I couldn’t save it.
Awful to describe it but… it was rock solid, freezing cold and stank. He had found it dead 6 hours earlier before bringing it to me.

BlueLobelia · 17/08/2021 14:31

[quote Waitwhat23]@JustDanceAddict you've just reminded me of the time I was working in McDonald's, clearing the tables, and decided to toss what I thought was an empty takeaway cup at the bin.

It wasn't empty, it had a small amount of cold coffee in, which sprayed over a table of teenage girls. I was mortified. They were so nice about it too when I really wouldn't have blamed them for complaining.[/quote]
I was on a plane once (QANTAS) and the stewardess accidentally poured coffee into my lap. She was horrified. I told her it was no problem and not her fault,

... and got given a bottle of proper champagne! Bloody brilliant. :)

BlueLobelia · 17/08/2021 14:35

@KatharinaRosalie

She went batshit crazy and complained to my boss saying it was totally out of order that I took 24 hours to answer a question.

Massive weekend and evening work surcharge for some special clients might help...

Sadlt she was legally aided.

But a feature of her was also to scream down the phoen that were we giving her a shit service BECAUSE she was legally aided and her taxes were paying my salary.

She was known (very politely) in the office as; 'Blue Lobelia's Favourite Client'.

I did an awesome job representing her, even if I do say so myself. We got her everything she was going for, even some fo the stuff we thought we had no chance with.

QueenPeary · 17/08/2021 14:37

My downstairs neighbour moaned at the window cleaner who was cleaning the windows of my 1st floor flat with his extendable water brush thingy. Apparently the water was dripping down onto neighbour's windows and he was mad because his windows were getting wet. Confused

Window cleaner laughed in his face and asked him what he does when it rains and his windows get wet :o They ended up having a stand up row in the garden for about 20 mins while I curtain-twitched

mam0918 · 17/08/2021 14:38

@honeylulu

My husband can be a right moaner. On one holiday he complained to a member of hotel staff that the "birds tweeted too loudly in the morning". I have no idea what he expected them to do about it. Me and our son took the piss out of him the rest of the holiday.
There was an artical going round on stupidest 'karen' complaints and one of them was basically someone doing that.

A woman at a campsite apparently tried (and failed) to rally other campers to complain about the bird singing at 5 in the morning because it 'shouldnt be allowed before 9 because it wakes people up'... like wild animals can be controlled lol.

BlueLobelia · 17/08/2021 14:38

I can spell. I am typing onehanded. :)

crowsfeet57 · 17/08/2021 14:40

While I was working at a 12th Century, Norman Castle a woman complained that there was no lift.

My reply: "That's the Normans for you - great at castles, pants at lifts!

dieblauenStrumpfhosen · 17/08/2021 14:41

I had someone complain to me that their holiday had been ruined because it snows in Scotland.

I suggested they might have better luck calling the Scottish tourism board to lodge a complaint about their inclement weather conditions.

CatCatDog · 17/08/2021 14:42

When I was a student I worked in a supermarket and a man came in saying he didn't like these biscuits and wanted a refund. He put down an unopened packet and an open packet that was half empty. I refunded him for the full pack and thought that was it.
He immediately kicked off raising his voice saying I should have refunded him for both. I was new so wasn't 100% sure but luckily my manager was there and she agreed that was the policy. This just enraged him further and he started ranting, making so much noise a senior manager came over, at which point he started demanding "compensation".
I think if he'd given my immediate manager a second to issue him the 50p(ish) he was demanding, she would have just to get rid of him but he didn't give her chance to speak.
The senior manager was from a different department so didn't know how the system worked and just opened the till, saw there was a £10 voucher and gave it to him.
The thing is that voucher had been used, that's why it was in the till, so was invalid and wouldn't have been able to be used again. I do wonder what happened when he tried to use it and feel sorry for the poor staff member who had to deal with him.
Sadly, he most likely managed to get the £10 voucher reissued. I prefer to think that didn't happen as he didn't deserve it.

georgarina · 17/08/2021 14:46

Worked on the tills in a shop. Returns were only on the first floor, big signs saying this everywhere. Regularly got screamed at for not being able to process people's returns.

SisyphusDad · 17/08/2021 14:47

Wasn't there a sketch on Not the Nine O'Clock News years ago where they did a spoof of some consumer affairs program which starts with someone buying a fridge from the Electricity Board (remember them!), which works fine. Then their son gets appendicitis. They complain to the Electricity Board who say 'it's nothing to do with us.' They go through a series of increasingly bizarre and ridiculous incidents and each time they complain to the Electricity Board who reply 'It's nothing do with us!'

It was actually a lot funnier to watch than to write up Grin.

madnessitellyou · 17/08/2021 14:48

So many from when I worked at a supermarket. One of my favourites was being yelled at because there was too much surface water in the car park. North West England in February. Okay then.

The other was when a lady came to the till wanting some make up that wasn't in stock. Those make up stands in supermarkets (Rimmel, Maybeline etc) are concessions. Next door to the supermarket - and by next door I mean adjoining - was a massive Boots store that sold the full range. I suggested she could try the Boots. She went ballistic and complained to customer services that I sent her to a different store rather than trying to resolve the problem myself. Despite managers always telling us to tell customers we had no control over the concessions customer services agreed with the woman and I got a telling off.

Then there was the woman that complained that fresh produce weights were metric. She asked me how much something was in Imperial and as I was slow to provide an answer - I was born in the late 70s. It's hardly my fault - she complained I was stupid and had no business working in a supermarket.

cstaff · 17/08/2021 14:49

I've been working for solicitors for over 25 years. In an old job we had a client who we did 5 different jobs over a few years. After each file completed we would bill him and he would pay, up until the last one which was just finished and he decided to move his business to another solicitors. We tried writing, phoning and emailing all to no avail and eventually gave up.

About 3 years later he phoned me looking for a copy of one of his documents from an old file. I piped up yeah that's no problem but you still have 10k outstanding from your old file. He nearly shat himself. He always thought I was just a dumb ass secretary. My boss came in later and I relayed the conversation and she just laughed her ass off. It was a great feeling of satisfaction and we got paid.

underneaththeash · 17/08/2021 14:50

I’ve got lots - one of my favourites is a guy bringing back his glasses because the FBI have put listening devices in them. Hmmm. We ‘bench rested’ them (basically left them on the side in the lab for a few days).
Patient was perfectly happy when he collected.

Another person complained that he always had his eyes tested by f-ing (something racist). I wrote back to say that I’d passed the complaint onto the owner - Mr Patel.

AColdDuncanGoodhew · 17/08/2021 14:52

@JudgeJ - ouch! They must have used some force to break your colleagues arm, thats dreadful. I’ve been a nurse in theatre and ICU for a while, recovery position is practically second nature Grin

SpeakingFranglais · 17/08/2021 14:58

A customer wrote in, yes wrote, to complain my DS (when working a mind numbing boring shift on Tesco checkout) had inadvertently asked her if she had a Clubcard twice.

The worst thing he said was that she was staff at his school and a neighbour and knew DS personally. - I knew her by sight too.

Witch 🧙‍♀️- I’ve given her daggers ever since. Not that I hold grudges.

KatharinaRosalie · 17/08/2021 14:58

BlueLobelia , and I'm sure she was amazed and forever grateful, right?
Winning cases and getting great deals for horrible clients was sometimes such a mixed bag of emotions..