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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Most ridiculous complaint

663 replies

PumpkinKlNG · 17/08/2021 10:01

I was in McDonald’s today (I know 😬) and a woman came in to complain to the manager that her food had dropped on the floor yesterday and was demanding her money back, she said it happened on the way home. Aibu to think this is the most ridiculous complaint? I was amazed someone would actually come back the following day to complain about that, has anyone else heard of a more ridiculous complaint?

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RH1234 · 18/08/2021 18:27

Dragged over the counter working at kfc, because I laughed at someone for complaining their chicken wasn't cooked after they'd eaten 12 of the 14 pieces. That was a funny day.

Another at kfc who complained they received too much chicken and blamed their high cholesterol diagnosis on us!

They use to be the highlights of my day, reminded me of no matter how bad my day was, there are people out there much more miserable :D

Cottonheadedninymuggins · 18/08/2021 18:28

I used to work for a creche back in the very early 00's. The parents were in the building usually doing other things and we looked after the children for them.

One little boy accidentally tripped over the edge of the baby changing mat that was on the floor after I'd changed his bum and fell on his knees from stood up. He wasn't even slightly hurt as he'd landed on the soft padded mat, infact he giggled and pounced for a cuddle after he stood straight up afterwards without any help. He was a lovely little boy, really sweet and loving and he had no bruises or marks or even redness.

As per procedure it was all recorded and we told his mum that he'd accidentally stumbled but hadn't cried and was otherwise ok and had no marks. She just smiled and handwaived it away and said it was absolutely fine, don't worry about it, she could see he was okay.

She went home and straight away rang our boss and told them that her little boy had fallen or been pushed from a table whilst having his bum changed - so what... 50/60cm? onto hard floor and was ranting and raving that we hadn't told her about it etc etc and was really trying to get us in the shit big time.

Our boss knew it wasn't true (not least because the assistant manager was present) and asked her to present the little boy to the hospital to get him immediately checked over and all injuries photographed/xrayed and that they'd arrange for a police officer to be present at the same time.

She couldn't back down quick enough after that (!)

OchonAgusOchonOh · 18/08/2021 18:45

@Kiki275

A customer returning a nearly empty bottle of wine saying it was corked... it was a screw cap.x
Screw cap wine can be corked. Less likely, but still possible.
riceuten · 18/08/2021 18:46

I saw a classic - a mum complaining that she had to pay for her kids meals. It was gently and politely pointed out to her that there was no such offer at this establishment, to which she countered that "Well they do it at [name of restaurant chain in neighbouring town]. She hadn't even checked whether the place did free kids' meals and only kicked off when she got the bill. She then countered that "the kids had barely touched the meals" (they did a lot of touching but no eating) and the poor waitress said that just because an unrelated establishment not even in the town did a promotion, this did not bind this shop to offer the same.

AND she went on local FB straight afterward and said "iT waZ aBsolUTEli DiSCuSTin"

Eggnoggoanngoanngoann · 18/08/2021 18:46

Once had a really really old man with two walking sticks come in to the shop i was working in and demand a refund on his sky adult channel card. (Back in the day when you had to buy a card to slot into the sky box after midnight to access the pyorn channel). His major complaint was that "they dont take their pants off enough". Had to call my manager as he was causing such a fuss. His legs might not have worked properly at his age but clearly everything else must have eeuurrgghh!!

Louise1051 · 18/08/2021 18:48

Back in the day i worked for an ‘escalated’ complaints team at a well known bank. I had a customer write a very lengthy letter, with pictures, demanding a refund under section 75 of the consumer credit act for a bride he had bought who ‘wasn’t as advertised online’ Confused

Mummy1232016 · 18/08/2021 19:22

The thread made the news 😂

Most ridiculous complaint
Franacropan1 · 18/08/2021 19:30

Customer bought a clock that was set in a rock, it stated that the rock was a million years old. She came back furious because she had learned that they didn't have clocks a million years ago.

riceuten · 18/08/2021 19:34

Parent applies for a place for their son using 3 variations of their christian names (i.e. using each one of the boy's 3 names, and then the other 2 names to follow). Same address, same date of birth. System threw it up as "possibly triplets (no sibling data)" and "possibly fraud".

Spent AGES on the phone to the mum that if the child didn't get in due to distance, the number of applications she made were irrelevant. She didn't get a place, so she put in a formal complaint! (She lived way away from the school)

She also told us she was" planning her appeal" She even used 3 different mobiles to make the application to make it look less suspicious.

I had a parent who didn't get their first choice of secondary school, refused the offer we made (they'd only made one choice), so instead they just bought the uniform of the school they were rejected from, and sent the child there on the 1st September!. When the school rang us to query who on earth this child was, the mum went absolutely ballistic, but at least the Councillor she then contacted gave her short shrift.

BUT...I had a nightmare experience when I worked in social rented housing. I had a tenant come and surrender a tenancy on Friday afternoon. No rent arrears, she'd paid up to the end of the month, said we'd refund her the rest minus a weeks' notice. I then visit the property with a Sitex bar (for those of you not housing officers, it's an anti-theft bar that fits through the letterbox and secures the door). Normally we fit a Sitex door (which covers the whole door) but Friday pm...not a chance, I did try, but they couldn't do it. I got an operative down to disconnect the gas and electrics, I go back to the office to complete the paperwork and go home. Monday morning, I come in, and the manager orders me into her office. She then questions me as to "why I hadn't secured the void property "properly"?" My heart sunk as I thought squatters had moved in there, but no. A gang of kids had broken into the flat and one of them had electrocuted himself trying to reconnect the electrics, and had to be taken to hospital. The parents had contacted a local councillor, who immediately blamed me for "leaving the property wide open" (I had the foresight to take a picture of the locked door). The Estate Manager was completely useless and had only been appointed because she was a member of the ruling party in the borough and a CPF of the Councillor so backed him 100%. I had been neglectful and I "should have tried harder with Sitex". She, of course, was not present on Friday afternoon, so it was not as if she could have talked them round. Every time I tried to turn the conversation to "Why are we defending someone who broke into one of our properties?", she subject was changed.

I had to get the union involved, and they threatened to go to the press about it, before they backed down.

justasking111 · 18/08/2021 19:35

Been saving some time to enjoy this thread tonight 😂

Puddingypops · 18/08/2021 19:45

I actually did one myself, but I was joking, I ordered a pudding for a restaurant which was some poncy brownie advertised as being topped with “micro herbs” when she came back around to check on me I said what herbs are these? She said basil leaves, I said these are the biggest basil leaves I’ve ever seen, it says micro herbs, she said do you want me to get you smaller herbs? Well the whole thing was so amusing at that point I thought why the hell not! So I said yes please, and she took the leaves away and came back with a saucer with smaller leaves on! Hahahahahahahahahaha

justamomentplease · 18/08/2021 19:51

@Puddingypops

I actually did one myself, but I was joking, I ordered a pudding for a restaurant which was some poncy brownie advertised as being topped with “micro herbs” when she came back around to check on me I said what herbs are these? She said basil leaves, I said these are the biggest basil leaves I’ve ever seen, it says micro herbs, she said do you want me to get you smaller herbs? Well the whole thing was so amusing at that point I thought why the hell not! So I said yes please, and she took the leaves away and came back with a saucer with smaller leaves on! Hahahahahahahahahaha
Honestly, I doubt the waiting or kitchen staff found it amusing.

More likely they rolled their eyes and thought 'what a prat!'

Puddingypops · 18/08/2021 20:06

@justamomentplease I have no doubt you’re correct but this place was so overpriced and the food so basic and shit it was a real disappointment all the way though, it shut down 3 months later.

Cornishbelle · 18/08/2021 20:17

I used to work at a council that collected the council tax on the 1st of the month. I was regularly told by customers that the reason they had not paid was because they don't get paid until the end of the month. They simply couldn't see that they were paid the day before each charge was due. It sounds ridiculous but the amount of people who simply didn't get it, it was actually exhausting!

SchadenfreudePersonified · 18/08/2021 20:25

Yes, you must leave the museum at closing time, because as you've seen in Night At The Museum, do you really want to risk the T Rex coming alive at night and eating you?

I KNEW the was a documentary!

I just KNEW it!

Grin Grin Grin

DingDongThongs · 18/08/2021 20:29

I worked in Argos as a young Mum. One customer complained against me when I was slow. A young customer had come in and saved £300.00 in pennies for a 32 HD TV... I wasn't allowed to refuse her as it was legal tender. Apparently she'd saved all year. I told her well done.

TheRebelle · 18/08/2021 20:33

@DingDongThongs I think you can refuse to accept £300 in pennies, I think you only HAVE to accept up to £20 in coppers, £300 is taking the piss, she should’ve taken it to the bank in those little bags and they can just weigh it.

Wimowehwimowehwimowehwimoweh · 18/08/2021 20:44

I think companies need to start being the ones who respect their staff, back them up when they're right and not apologising to unreasonable and rude people, and stop treating their staff like a piece of equipment and treat them like humans

Absolutely. Instead staff get things thrown at them, called names, told they are phlebs/idiots/stupid, because they have told the customer what the store policy is, only for a manager to waltz up and apologise to the customer, give them whatever it is they wanted and a £10 voucher as a reward for their appalling behaviour. Meaning, of course, they behave just as badly the next time.

shinynewapple21 · 18/08/2021 20:47

@SemiFeralDalek

Customer phoned the police to report that the the doorman had confiscated his cocaine (and escorted him out if the venue) when he was caught doing lines in the toilet.

Love this one Grin

ERFFER · 18/08/2021 20:47

This reply has been deleted

Message withdrawn at poster's request.

iusedtoloveopalfruits1 · 18/08/2021 21:00

@Dsisproblem I used to work in argos too! This drove me mad every year! No we don’t have any nintendo WII’s left, no none of the other branches have any either, no i don’t know when they’ll be back in stock!!!!
I also hated when parents bought kids huge toys that were too big for a bag but had the kid with them so muggins spent ages sellotaping plastics bags all round box to hide what’s inside! Angry

organicapricot · 18/08/2021 21:01

I work in HR, a new starter once threatened to call the police as we were 'illegally' deducting pension contributions. Hmm

Purpleweeks · 18/08/2021 21:05

I once had someone try to return an extremely worn pair of shoes to Marks complaining they weren't for for purpose because they had worn out.

Wimowehwimowehwimowehwimoweh · 18/08/2021 21:15

@ERFFER
😂 love it

youdoyoutoday · 18/08/2021 21:17

@ERFFER that video is fab!! I love him!!

"I wanna speak to your mamma!" 🤣🤣🤣