It might be boring but it's the truth, yes there are a few lucky surgeries where the GPS are seeing patients but the way most are working, it's all phone/pictures/videos.
Yes it seems daft, that to actually have a face to face appointment you would have to take time off work etc but the point is you would actually see them, whereas with a phone appointment there's never usually a time frame, there are so many variables such as poor signal, no private space to talk.
My DH "missed" an appointment last week, his phone did not ring once, its just came up with a missed call, he's out on the road working so it's not always convenient for him to pick up a call even when he's expecting one, face to face would be so much easier as we would know where and when.
Also the connection to football may not be the best example but everyone gets the point that's being made.
Someone said to me the other day if Dr's are worried about catching things from patients etc then they are in the wrong job as surely its an occupational hazard!