My 18 year old DD’s manager is being difficult

[rumblefish23]

DD has left school and is working till Sept when she starts uni. She has a part time job as a waitress in a cafe/restaurant chain. The first week was great and the manager said “any problems or questions let me know”.

He has now turned into a complete arsehole, being really rude to her all day. We have spoken about it and how some people can be rude and just ignore it, I want her to be able to deal with situations and people on her own.

She was told she would be paid weekly and she is now in her third week of not being paid. I told her to keep asking the manager but because he is being an arsehole she doesn’t want to talk to him. When she does ask about being paid he replies with something rude. I was thinking I should contact their head office but she doesn’t want me to.

What do I do! One part of me thinks she should just leave the job and look for something else but then she won’t get paid!

if i was a boss i wouldn't engage with mama bear types either [cringe] they would be swiftly shown the door or introduced to the police if they were actting like a twat.

I think your daughter is being treated very shabbily. I think he may have no intention of paying her. It's all very well for people to be going on about legal rights and so on but without a written contract it will be very difficult for her to prove anything. He could say she was on work experience etc. I'd encourage her to find another job and leave. I agree though that she should check with other staff about how often they get paid. He may have form for doing this - employs a gullible young female, doesn't pay her, is consistently rude to her and waits for her to get fed up and quit.

She needs to ask for her pay and then leave. If my town is anything to go by are lots of jobs out there.

My first job at 16. The other staff said when you give notice the owner he will be really horrible to make you walk and he saves 1 - 2 week’s wages!

Sure enough, he was vile to me my last week. Then he tried to underpay me for the last 2 weeks (put the wrong amount of cash in my hand which I counted and challenged) then refused to give my NI card back (doubt whether he contacted NI or Inland Revenue as he paid wages as cash straight out of the till.

Someone mentioned a lack of NINO in relation to pay.
That's a cop out as the Tax office do an emergency tax rate code,
My older ones were taxed like this in their first jobs after 18. No biggie as it gets paid back.
Most people when they first start are paid at an emergency rate hence that rebate that starts popping up in paychecks around January.

@canigooutyet that’s actually your tax code not your NiNO but you can easily be paid without either .

contact ACAS

@GlencoraP

The one thing I would check is that it’s very unusual to be paid weekly these days , are you sure she isn’t confused. My ds works in hospitality he gets his shifts weekly and is paid monthly .

If that were the case surely the Boss would have told her that when she asked about it. I'm in Ireland not the UK but both my teens/young adults are paid weekly

Oh maybe I am conflating the two.
I just remember with two it was definitely a nino issue as we never received the card and the same thing happened to me a million years ago. Didn't know then you could contact some department and get the number.

Your tax code is used to work out how much tax you need to pay. You generally get sent one of these annually or more frequently . Your NINO is used to track your national insurance contributions , rights to benefits etc .

I'm loving how the manager is being portrayed as a tax evading, teen wage stealing bullying dick and the dd needs to quit now.

We really don't know enough info.
Not every business uses a contract. I've had several of these types of jobs and all above board.

The rudeness everyone has a different interpretation of rudeness. Some people want to be constantly asked to do things and when told they deem that person rude. We see threads all the time and it's a none issue when it comes to an interpretation of rudeness. Of course this isn't always the case,

The wage could just be a simple misunderstanding and nothing dodgy. Have her colleagues been paid yet? What was his rude comment back to her?

It's also the norm here for shifts weekly, any tips weekly and wages monthly. The ones that do monthly tips are usually those arseholes that include wages as tips so the company pays less. And those poor fuckers have their chain contract.

Firstly - find out from other staff members if this is usual (boss not paying on time) and if it's monthly.

If is cash in hand, it might be trickier, though not impossible to get the money.

Then, I do really think you are going to need to do some hand holding. Encourage her to sort it out, by all means, but step in if she can't- sounds like she has tried but hasn't been successful which isn't surprising. I work alongside a lot of 18 year olds and have done for several years. Most don't have the experience or strength of character yet to deal with these sorts of situations. Mostly, they just cry! And I absolutely think that some upstart of a manager will often take advantage if they can where they don't with older staff

I have an 18 year old and wouldn't be happy with this situation. I agree with @InpatientGardener and would encourage your DD to sort out her wages but as soon as payment was received to look for another job.

Too many people take advantage of youngsters and they need help in resolving difficult situations.

I personally would not be confronting the manager but I would if there was an whiff of sexual harassment, which happened to my DD's friend from a 40+ male manager in hospitality - the sleazeball!

@rumblefish23 I don’t suppose she’s in Glasgow OP? 😅 sounds like a manager I had once too! 8 weeks I worked until I finally decided enough was enough. Mine was supposed to be weekly paid and there was always some cheeky comment when I asked for wages. And then it turned into “an issue with payroll” 🙄 reality is that the guy was a twat and relied on young staff working a few weeks then walking away.

I ended up going in one day when it was nice and busy and loudly asking for them next while he was out amongst the tables of customers (Highly unprofessional on my part but I’d had enough by that point!) - he just kept trying to brush me off and shoo me away so I just loudly (and calmly) explained that I had now worked 8 weeks and had yet to be paid for any work and that I wouldn’t be leaving the restaurant that afternoon until the money had been transferred into my bank or I was paid in cash and that I wouldn’t be working any further shifts for him.
He was absolutely furious and customers at the table next to us were commenting on it amongst themselves about how it was an atrocious way to treat staff so he was embarrassed into giving me the cash there and then.
When he went off to the safe to get my wages I’ve never apologised more in my life to customers 🤣 I felt horrific for disturbing their meal but I’d really had enough by that point!! Personally I’d encourage her to do similar and to find another job!!

Late payment of wages is also classed as a deduction of wages according to Acas, an employee can start a tribunal. After making sure your daughter has her work contract at hand, she needs to contact Acas, who will be able to advise her further.

Oh god it sounds awful
It's only a minimum wage summer job not her career and no amount of money is worth that I'd just leave and then phone ACAS