[quote Leaveitinthepast]@TurquoiseLemur so if you dont mind me asking how did you approach the situation? Did you end up making a complaint[/quote]
The labour was awful. I was talking about it maybe 3 months after with my very nice GP. She suggested I make a formal complaint, which I did. I suspect she underestimated the defensiveness of the hospital; I feel she made the suggestion in good faith, having heard what I said.
In effect, I was traumatised twice. Once by the midwives in hospital who, long story short, left me without any painkillers while my son was in a difficult position. The pain was excruciating, I was begging for help. (Unfortunately my partner froze in horror and didn't speak up for me. But at the end of the day, my partner was not there in a professional capacity.) The midwives didn't examine me and kept insisting that I wasn't in labour! I got to the point when I literally couldn't speak, I was in so much pain. They attached a monitor to measure the contractions. It emerged during the enquiry (to which I wasn't invited) that not only was the monitor malfunctioning but they KNEW it was malfunctioning when they used it on me! I only got some help finally when these 5 midwives on shift went home and some new midwives arrived.
So traumatized once by the midwives in hospital and then by the response to my complaint. Instead of a genuine apology I got gaslighting ("You've probably misremembered, lots of women do") and the inevitable "You ought to be glad you have had a healthy baby." I thought they would fall back on "We were understaffed" defence but there were 5 of them in the team (the usual number, apparently) and perhaps they felt that that wouldn't wash.
I think people who have never submitted a serious complaint to the NHS just don't realize how deliberately obstructive the authorities are likely to be. My advice to anyone doing this would be to involve a lawyer from the outset, someone who knows how to fight them at their own game.
It's very sad but this was in 1996 and though I am better than I was I am still not 100% in terms of my mental health. I realize now that I had PTSD as a result of the whole thing. Many women do. But as others have said in this thread, our experiences in childbirth are often minimised and dismissed.
I didn't get an apology. I got a letter clearly worded by a lawyer saying "The trust regrets that you had an unfortunate experience on our premises but we do not accept liability." This is apparently common.
The Birth Trauma Association is very familiar with stories such as mine and I have found them a well-informed and very empathetic group of women. And they are independent, their only focus is on campaigning for, and supporting, women around labour and birth.