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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To think this is a bit rude?

117 replies

Umizumi2 · 02/05/2021 14:21

I sent a whatsapp message to head of nursery yesterday (which is the usual platform of communication, they regularly text on weekends so it's not unusual) asking whether or not they will be open on Monday with it being bank holiday.

I needed to know so I could adjust my plans accordingly.

My message was read but not responded to, meanwhile she is posting on social media both yesterday and today.

AIBU to think this is a bit rude?

OP posts:
Geordieoldgirl · 02/05/2021 14:40

I think if you can’t find anything that specifically mentions bank holiday opening you have to assume they will be closed for all of them.

BlackCatShadow · 02/05/2021 14:40

What I mean is, on a normal weekend I’m not bothered but on a longer weekend or a week off, I want to disengage. I don’t know what all this has to do with them calling you at work.

CoffeeandCakeEqualsLove · 02/05/2021 14:40

What are they calling you about 3+ times a day when your DC isn't there (or even if they were)?

...Misses point of thread...

PhatPhanny · 02/05/2021 14:40

The SM posts could be done by an automatic post scheduler, doesn't mean it is an actual person posting.

Chickychoccyegg · 02/05/2021 14:40

I think they're rude, takes 2 seconds to reply we're open or closed, especially since they text you at the weekends when it suits them.
All the private nurseries I've worked in have been open on Bank Holidays (apart from Christmas), as well as the nurseries I used for my own dc, that is standard where I live, so not obvious.
They should have done a fb reminder for all parents on Friday.

LindaEllen · 02/05/2021 14:41

@Umizumi2

Let the poor souls have a bank holiday weekend! They don’t have to respond in their time off if they don’t want to

They regularly text me on the weekend. A quick yes or no isn't much to ask for is it? Especially when they're posting lengthy paragraphs on SM.

You do know that a) you can write posts for social media and set them to post on a specific date/time and b) you do not have any right to contact with someone who isn't at work, at a weekend.
BlackCatShadow · 02/05/2021 14:42

Sorry, crossed posts. I keep it’s annoying. But not worth getting upset about. Just my work texted me 4 times in 2 hours this weekend and it irritated me for some reason. I was out playing with my kids.

Original poster
Umizumi2 · 02/05/2021 14:43

@LittlestBoho

Why post on AIBU if you are so convinced that you are right?

Look up the nursery calendar, or ask on the Facebook page so another parent might answer. Don't harass the nursery staff to respond to your queries at the weekend just because you have no idea what day it is.

Oh I'm sorry, I didn't realise OP's were obliged to change their position based on posters say so.

There is no nursery calender.

If the information was readily available I wouldn't need to ask, would I?

I refute the ridiculous claims of 'harassing' when, if anything, it is them who have form for calling and texting at inconvenient times.

Don't be so bloody goady.

OP posts:
teddybears55 · 02/05/2021 14:44

Maybe they looked at it and were distracted and then forgot to reply. I sometimes do that. The kids distract me and think I'll forget all about it.

I know a lot are saying nursery always close on bank holidays. Mine doesn't it's open all year round and only closes at Christmas for around 9/10days. Maybe different in Scotland but most folk I know that have kids in nursery are open the same and only close at Christmas.

woofgoesthecat · 02/05/2021 14:44

You should have planned better and thought to ask this earlier yourself, so that you didn’t have to disturb them. Confused

FedNlanders · 02/05/2021 14:45

Yabu

Original poster
Umizumi2 · 02/05/2021 14:46

@CoffeeandCakeEqualsLove

What are they calling you about 3+ times a day when your DC isn't there (or even if they were)?

...Misses point of thread...

This was last week.

I didn't answer the first two calls as I was working and have asked them before to make OH the first point of contact on days I'm working.

I answered the third call as I assumed it was urgent and they hadn't been able to reach him.

When I did answer it turned out that she was calling to discuss potty training progress.

OP posts:
insancerre · 02/05/2021 14:46

I expect the reason they check messages is for Covid related issues in case they need to contact parents and staff about a positive case, not for any old enquiry that you may have

GreyhoundG1rl · 02/05/2021 14:48

You should have checked on Friday.

GintyMcGinty · 02/05/2021 14:48

Nurseries are also always shut on bank Holidays

Some are. Some are not. The one I used only closed fir Christmas and Hogmanay.

LaLaLandIsNoFun · 02/05/2021 14:50

I think that it’s rude you texted her on a weekend

GintyMcGinty · 02/05/2021 14:50

OP I don't think it's rude if the manager not to reply.

I don't think you deserve the replies you are getting on this thread though.

Original poster
Umizumi2 · 02/05/2021 14:51

I accept that the majority think I'm being unreasonable, but you'll have to excuse the fact that baffles me because they have (for the duration of DC's time there) contacted me on weekends and other inconvenient times, like when I'm at work or relaxing at home doing other things.

I've always responded to any questions regardless of whether or not I wanted to be disturbed as a matter of politeness.

I will take from this thread that I should no longer feel obligated to do that myself either.

I won't be taking DC in tomorrow morning if they are open as I've not been able to ascertain that they are, but I've no doubt I'll get a call asking why he's not in if they are open.

OP posts:
DragonmotherKhaleesi · 02/05/2021 14:51

All the private nurseries I've worked in are open on bank holidays. Only usually closed over Xmas. A lot of people need childcare as they work banks holidays.

ivfgottwins · 02/05/2021 14:51

I didn't answer the first two calls as I was working and have asked them before to make OH the first point of contact on days I'm working.

To be fair how do they know what days you are working - is it detailed in the paperwork? Is your DH noted as the primary contact?

Anyway - first Monday of May has been a bank holiday for decades so not sure why - unless you are New to the country - you wouldn't know that. And always assume that it's shut on a bank holiday

There is also one the last Monday in May too 🤣

insancerre · 02/05/2021 14:52

Op, are you in any local Facebook groups?
Could you ask on there?

Original poster
Umizumi2 · 02/05/2021 14:54

To be fair how do they know what days you are working - is it detailed in the paperwork? Is your DH noted as the primary contact?

Yes they know my work schedule and they know and have been reminded three times to contact him as the primary contact.

Op, are you in any local Facebook groups?
Could you ask on there?

I'm not unfortunately, I'm new-ish to the area. It's a small nursery too and not a mainstream one.

OP posts:
UserAtRandom · 02/05/2021 14:55

I don't think they are obligated to answer customer queries over the weekend at all. Particularly when they relate to things that could have been sorted out weeks ago. It's classic case of "your bad planning is not [their] emergency". Their interaction or not with social media is irrelevant.

If you don't need nursery for childcare purposes then just don't even attempt to send your child in?

Original poster
Umizumi2 · 02/05/2021 14:57

If you don't need nursery for childcare purposes then just don't even attempt to send your child in?

That's the plan now, although I can guarantee that they'll be calling me asking why he's absent if they are open.

OP posts:
blacksax · 02/05/2021 14:59

When they contact you at work, it is during their working day as well as yours. When they contact you at the weekend, then presumably they are having to work extra hours to catch up on things they have to do, and didn't have time for during the week.

Neither of those things mean that they should have to jump to it and respond to your enquiries when they are closed.