That's interesting, @KOKOagainandagain.
Benefit tribunals have been done by conference call during lockdown, and the outcomes have been pretty much as expected. And because they take less time, the waiting time for a tribunal date has shortened noticeably.
I'm surprised that the SENDIST tribunals haven't adopted a similar practice, tbh.
It is definitely more efficient. No-one has to trek into the city to the tribunal centres, hang about for a while beforehand prepping the client, maybe hang around for ages beforehand, hang around for a while afterwards waiting for the decision, then trek back to the office again.
I prep the client over the phone beforehand, we have the hearing, they make their decision and send the decision letter by post. It takes about 1.5-2 hours, as opposed to 3-4 hours attending in person. The only downside is that the client has to wait 7 days or so for the outcome, but that used to happen even in normal times, if the tribunal was running late and they were trying to make up time.