IKEA Charging £5 for Click and Collect

[GreenlandTheMovie]

Seriously? Charging customers £5 per order to collect their own goods from outside the store?

Do they not want business or something?

I just ordered something and it was £5 click and collect or £4 home delivery! Decisions decisions...!

People do realise that all Ikea staff are still working, and therefore still being paid, therefore the company's costs have not magically gone down...

I agree that it would be fairer to add it to the price.

fairer for who?

I don't want to pay for YOUR click and collect, thank you! You want the service, you pay for it. Don't expect everybody else to share the bill

How spooky. I only just completed my online order from Ikea and minutes later saw this thread.
A small table is being home delivered next week and the delivery charge is only £4 which I am pleased about as I always assumed their charges were much higher.
I have bought many things from in store over the years but this is the first item I wanted delivered to me.

It’s the larger items of furniture that have higher delivery fee of £40

@sunflowersandbuttercups

I agree that it would be fairer to add it to the price. It does seem to be a bit of a loophole.

Why is it a loophole?

You want a service - why should you get it for free?

I don't want a "service" - Ikea isn't classified as operating in a service industry.

I want to buy goods and collect them myself. The coronavirus pandemic prevents one tiny part of that. I normally go in the exit doors anyway to save traipsing around the whole store, so its a distance of around 80 metres that those two little stools have to be carried or rolled to the bay where my car would have been parked.

Anyway, I couldn't be bothered, it was easier to order a similar item from ebay.

I find IKEA quality pretty terrible anyway for larger items.

There are costs involved in getting an item from where it is stored to the customer's feet. The person who wants that service (and yes it is a service, the item doesn't materialise out of thin air. People are involved in getting it where it needs to be) should be the one who pays for it. I for one don't want my purchase to cost more so that someone else can kid themselves they got free click and collect!

People always expect everything for nothing.

I am glad Ikea doesn't charge me to offer a service to other people.

@therealteamdebbie

People always expect everything for nothing.

I am glad Ikea doesn't charge me to offer a service to other people.

Just remind me when I expected goods for nothing?

Where is this place where you can get free stuff?

I'm selling a few items on FB marketplace, I wonder how people will react when I tell them I'm going to charge them £5 to help them carry it to their car.

It’s free if you spend £100 or more.

Expect the charge is also to keep numbers down. When I went the car park was pretty full of ppl collecting stuff.
If it was free they’d be inundated.

Home delivery for a 2 or 3 items starts from £4.

£40 is really steep for delivery. If im ordering i tend to split delivery with my friend. £20 each. Then when Millets open up i gan get smaller orders for £2

@GreenlandTheMovie

If you wanted to charge the £5 you could. And it would be their choice to pay it or not.

There's absolutely nothing forcing you to use IKEA.

Just as there's absolutely nothing forcing them to buy stuff off you on FB.

🤷‍♀️

@GreenlandTheMovie

Seriously? Charging customers £5 per order to collect their own goods from outside the store?

Do they not want business or something?

This is so funny. My husbands store made half a million pounds last month from click and collect orders alone.

Don't for a second think ikea are struggling. 😂

They also have no staff furloughed. Everyone is in and working regular shifts.

Oh, i've just been corrected. 1 million pounds worth of orders in a WEEK for one store.

Must listen more 😂

@Nancylovesthecock

Oh, i've just been corrected. 1 million pounds worth of orders in a WEEK for one store.

Must listen more 😂

How wonderful for you to be married to such a rich man.

Meanwhile, I've fired off an email to my work telling them I'm going to charge them £5 extra per day for using my own internet while I work for home, and a £15 per day commuting charge for when I go back in. I'm not a contractor, but I am busy after all.

(I haven't really, but its tempting).

Um, you realise that ikea profits aren't my husbands sole wages right?

You don't seem to understand how business works.

In other news, have you filled out your tax relief claim for working from home? That would probably cover your internet costs 🙄

@Nancylovesthecock

Um, you realise that ikea profits aren't my husbands sole wages right?

You don't seem to understand how business works.

In other news, have you filled out your tax relief claim for working from home? That would probably cover your internet costs 🙄

And you clearly don't understand when someone is being humerously, if mildly facetious, at the use of "my husband's store made half a million pounds..."

Its not worth my while filling out a claim for my tax relief for wfh because its such a pathetic amount. What with me not understanding how business works, I end up paying too much tax because I run a small business as well as working part time. In my opinion, 40% of any income is too much. Its not an allowance I'm going to get over-excited about anyway.

I really don't understand why you're getting so angry at a company that sells non essential goods, charging the equivalent of an admin fee for doing the work that customer's happily do for free.

You voluntarily spend petrol money going to IKEA, you voluntarily give yo your time to walk round the store, and then collect the item from their warehouse.

You're effectively paying to use the store, and effectively doing a job of shop assistant.

They're now having to presumably pay people to do the job you would have done for free, so they want to cover their costs .

Op you seem very angry over something so small.

You OK hun?

Seems fine to me, controls demand and makes up for lost income. Stops people taking up their capacity for 3 bowls but doesn’t stop you buying a bed.

I think it's fine. It's far better than hauling stuff on those flat bed trollies then saying then moving the car.

The IKEA next to me is always packed. There is a queue to get in the car park most of the time so they must be doing something right.

@Nancylovesthecock can you ask your not-even-a-Millionaire dh what's going on with the Applaro garden furniture? It's been out of stock forever.

I work there, I've just got home, exhausted from doing the picks.
As well as we do many of our normal tasks in store (believe it or not, deliveries still arrive every night, and we have to try and make room for this) and looking after our departments/areas, we also have to do the Picks. It's a lot of extra work
Yes I'm lucky to have my job
but in a store that size, as I said, we do our normal roles (where we can.. obviously this doesn't , for eg, include the food staff) and have to fit picks around it too
And yes they've reduced the price

And none of us are furloughed. Therefore, wages to pay.
Do people really want to see yet another big store go under?

I somehow hadn't realised that it's possible to buy online from Ikea, so I'm delighted to find this out from this thread! I'd just assumed I'd be IKEA-less until after lockdown. there's a few things that I really want, so I'm off to look on the website. And I think £5 is very good value - as alltoomuch says, it's a lot of work collect stuff and get it ready. Thank you alltoomuch for keeping IKEA going, and working throughout everything. xx