Page 2 | IKEA Charging £5 for Click and Collect

GreenlandTheMovie · 2021-03-02T23:13:51+00:00

Seriously? Charging customers £5 per order to collect their own goods from outside the store? Do they not want business or something?

Disfordarkchocolate · 03/03/2021 07:41

I paid a tenner last year and was happy to do it. It was much less stressful than going in the shop, the only downside was no meatballs.

ShakespearesSisters · 03/03/2021 07:42

Aldi charge £5 for click and collect. I think £5 is reasonable for ikea as not to have to go in the store. Ikea isn't a weekly shop thing. I dont think I'd pay Aldi £5 a week to pick my shopping though.

FamilyOfAliens · 03/03/2021 07:47

@ShakespearesSisters

Aldi charge £5 for click and collect. I think £5 is reasonable for ikea as not to have to go in the store. Ikea isn't a weekly shop thing. I dont think I'd pay Aldi £5 a week to pick my shopping though.

You’d prefer that the worker who picks and packs your shopping did it for free?

JackieWeaverFever · 03/03/2021 07:48

www.onlinemba.com/blog/video-why-is-ikea-a-non-profit/

They are tax avoiding bastards set up by a former Nazi.

They were also a former client and their marketing team were some the most unpleasant people I have ever dealt with.

Take your business elsewhere.

crumpet · 03/03/2021 07:55

We had to get a load of stuff recently for a house move - the clock and collect service was excellent. It was even ready a day earlier than they had originally said.

willstarttomorrow · 03/03/2021 07:59

The problem is that supermarket online delivery and their click and collect prices do not reflect the true cost to the shop. People therefore question companies whose business model is to keep prices low by not absorbing these costs. Ikea is good at what is does so I doubt this charge is doing them any harm. I know the amount I get paid an hour is far greater than £5/10 . So actually it is a bit of a bargain not to have to spend hours in the store to pick up some tea lights or whatever.

BLToutanowhere · 03/03/2021 08:00

Meals. Random kitchen utensils. Like anyone has ever spent less than a fiver on stuff they've picked up walking around Ikea?

Caspianberg · 03/03/2021 08:07

I think it’s very reasonable. And actually people always say delivery is £40 but that’s not completely true. Delivery of large items or furniture is £40. Delivery of normal items that can be sent by parcel and not courier are £3.99 which is very reasonable

My nearest IKEA is 1hr away. For £3.99 I can get loads of basics delivered. For that price they recently delivered me baby weaning items (bibs/bowls/ etc), baby cot bedding, some curtains, kitchen stuff and other random bits. Box was large

sunflowersandbuttercups · 03/03/2021 08:12

@ShakespearesSisters

Aldi charge £5 for click and collect. I think £5 is reasonable for ikea as not to have to go in the store. Ikea isn't a weekly shop thing. I dont think I'd pay Aldi £5 a week to pick my shopping though.

But the reason ALDI is cheap is because they don't absorb those costs in the same way other supermarkets too.

So either you pay your £5 click and collect each time, or the price of everything in store goes up accordingly to cover costs.

Click and collect isn't a service where you just collect your shopping for free. Someone has to be paid to work and do that for you, and bring it out to your car.

Why shouldn't you pay for that service? If you don't want to pay, just go in and get the shopping yourself.

sphn · 03/03/2021 08:13

The IKEA click and collect near me (and nationally from news stories I've seen) is constantly busy. There are 90+ collection bays at my IKEA, and waits of up to an hour to get one at times to pick up your order.

The £5 doesn't seem to be acting as much of a deterrent, and to be honest they probably prefer that those not willing to pay it stay away to keep the crowds down further.

I have been waiting for my IKEA list to get to over £100 before I place the order though so I haven't needed to pat the charge.

Their business model is to get you to store to pick up the cheap things you walk past and didn't go in for. The £40 is to deter you from online shopping, and at least make up for the lost revenue from those little bits and pieces you don't buy online.

LemonRoses · 03/03/2021 08:14

Strikes me as a good thing. We recently did a big IKEA basic stuff to furnish a flat trip for our daughter - loads of fiddly bits like mirrors, cooking pots, vases, office chair, lamps etc.
Click and collect saved us the horrors of traipsing around a crowded and seemingly never ending store. We just pulled into the car park at the given time, gave our order number and three trolleys appeared.
Brilliant service. Saved hours for us but cost them a fair amount in staff time. £5 seems very reasonable.

BillieSpain · 03/03/2021 08:17

@Oooohbehave

YABU. I’d be quite happy to pay £5 when Ikea is open to not have to navigate the warehouse TBH. Ikea is cheaper because you pick your own items from the warehouse, it’s their business model.

Absolutely this.

Thatwentbadly · 03/03/2021 08:19

@mindutopia

IKEA gives me a headache. I would absolutely pay £5 (and more) to get what I needed without actually having to set foot in a store.

Me too!

OP it’s not compulsory to shop there. If you don’t like their model then go somewhere else. But if you want to buy their super cheap furniture then you will need to pay for click and collect. There other option would be to put the prices up.

sanfranfibber · 03/03/2021 08:24

@Quarterback11

They have to pay staff to get your order, go and collect it, bring it to the collection point, process payment, deal with queries, refunds etc...for goods that are already fairly cheap. The £5 probably doesn't even cover the staff costs.

But normally they'd have to pay staff to deal with queries, refunds etc. Plus have staff on checkout, in the restaurant cleaning, power the whole store, have customer reps, kitchen and wardrobe specialists etc.

So surely there overheads are lower? Yet they're charging for it.

Redcrayons · 03/03/2021 08:25

Fiver isn’t too bad. I’d spend that on candles and other assorted crap if I was wandering Around.

Tesco charging Click and collect with the profits they made is a pisstake IMO.

luxxlisbon · 03/03/2021 08:33

It is cheaper than delivery and cheaper than other shops. Someone going around the store or warehouse is an increase cost for them, given how many restrictions they are trying to work with it seems fair enough that costs gets past onto the customer who wants the items.
You aren't forced to shop there.

Most supermarkets charge about £5 to click and collect.

LeviAckerman · 03/03/2021 08:36

£5 is okay, I'd probably not bother if it was £10 though.

I used the C&C just a few days ago and it was great. My item was £99 so I added a candle to the order to make it free to collect. It was ready to pick up that same day though we went the next. It was quiet (just a couple of cars) and they brought it right to us.

Was so quick and easy. It'd be worth the fiver not to queue up for an age at the tills!

AllThatFancyPaintsAsFair · 03/03/2021 08:41

@IceCreamAndCandyfloss

I don’t see an issue with the charge, hardly an essential item store/necessary drive so people can wait until after.

There's no such thing as an essential item, you can buy whatever you like. No need to limit yourself to food and toilet paper, have you been doing that?

Thesearmsofmine · 03/03/2021 08:55

I think it’s fine. If you are only ordering an item that costs a fiver then it seems expensive but if you are ordering few bits then it is cheap to have someone go pick them for you. PIL used the click and collect at the weekend and said it was fine,

We live near to an IKEA and I’m looking forward to being able to pop in for bits again.

SushiGo · 03/03/2021 08:59

I don't mind paying £5, but none of the big stuff seems to be in stock. We need to buy wardrobes but none in stock anywhere local.

I have given up and will probably wait until shops reopen now.

ThursdayLastWeek · 03/03/2021 08:59

It’s almost as if they’re still trying to make money whilst not being allowed any customers in the store. What a swizz.

userxx · 03/03/2021 09:05

I'd happily pay the £5 now then attempt to buy when the store reopens, it will be ridiculously busy, after the 1st lockdown people were queuing outside for 3 hours! £5 to avoid that seems a bargain to me.

GertrudePerkinsPaperyThing · 03/03/2021 09:09

I do really hate going to IKEA, so would also be happy to pay this. I’ve paid delivery charges before too, but not as much as £40.

It might be that going in Ikea with children is what I really hate though!

MadeOfStarStuff · 03/03/2021 09:20

It’s a reasonable charge, to cover their costs. Nobody is forcing you to buy stuff from IKEA, you’re free to shop elsewhere if you don’t want to pay it.

Lunariagal · 03/03/2021 09:21

We bought furniture from IKEA using click and collect during lockdoen 2 and paid £10.

Rocked up at 7.00pm on a Saturday night into a deserted car park. In and out in 10 mins. I'd gladly pay a tenner not to have to negotiate IKEA.