Page 3 | IKEA Charging £5 for Click and Collect

GreenlandTheMovie · 2021-03-02T23:13:51+00:00

Seriously? Charging customers £5 per order to collect their own goods from outside the store? Do they not want business or something?

JeffTheOracle · 03/03/2021 09:29

Will they bring meatballs to your car too?

MrsBotibolsCruise · 03/03/2021 09:50

It’s free over £100. We used it a couple of weeks ago and couldn’t have asked for better service, it was great.

If it bothers you that much just wait until the stores re-open (and the place is rammed with mile-long queues to get in......)

Can’t blame them for trying to make profit. They’re a business same as any other and will have lost a lot of money during the pandemic.

Parkandride · 03/03/2021 09:57

It was the worst click and collect I've done and in no way covid secure, was just grateful I spent enough to not have to pay the fiver for the privilege

Givemeabreak88 · 03/03/2021 11:01

Ikea is £40 near me if I want furniture, I wouldn’t bother buying smaller items from IKEA though as you can normally get them elsewhere and delivery near me was a month last time I looked so I only ever looked for furniture and tbh I couldn’t justify£40 delivery when Argos deliver for £3.95 I’m less than 5 miles from the store so it is annoying that it’s £40. I decided not to order anything from there after seeing the Trustpilot reviews seems they are taking a lot of people’s money and not delivering the items...

Unanananana · 03/03/2021 11:21

If you think that is bad, get a quote for assembly from the website.

£12 to assemble a Dröna box.

A fiver is fine for click and collect I think. They need to pay the staff who pick it I guess.

poppycat10 · 03/03/2021 11:32

@mindutopia

IKEA gives me a headache. I would absolutely pay £5 (and more) to get what I needed without actually having to set foot in a store.

This! However, you still need to queue for the car park no doubt. I'll stick with home delivery from made.com or my local furniture shop if I need anything.

Honeydukesmum · 03/03/2021 11:33

Re those saying easier for Ikea to furlough than have more staff to keep costs lower- Ikea paid back government there furlough from first lockdown and pay any furlough staff directly themselves ( restaurants etc )

poppycat10 · 03/03/2021 11:33

I've only been to IKEA twice in my life. The first time was fine - I more or less furnished my first flat in one visit - goodness knows how we got everything in the car. The second time was a weekend and was categorically not fine. I've never been back.

poppycat10 · 03/03/2021 11:33

@Honeydukesmum

Re those saying easier for Ikea to furlough than have more staff to keep costs lower- Ikea paid back government there furlough from first lockdown and pay any furlough staff directly themselves ( restaurants etc )

Yes I was going to say this too. As have Halfords (not really relevant to this thread but they went up in my estimation).

Lovemusic33 · 03/03/2021 11:35

Your paying for it to be picked off the shelve and placed at the entrance?

They charged me £40 for delivery a few weeks ago, if I lived near a IKEA I would just pay the £10 to collect.

I need a few bits but I’m going to wait now until they reopen, though it’s probably going to be a nightmare when they do.

therealteamdebbie · 03/03/2021 11:38

I'd rather pay for click and collect

than pay MORE for all the items I chose to pick up myself.

You ALWAYS pay for everything, it's just charged differently. Well done Ikea to keep cost down and only charge those who are using the service.

Isn't Aldi doing similar?

Wiredforsound · 03/03/2021 11:41

I’d happily pay someone £5 to go round IKEA and do my shopping for me. That’s a bargain.

Original poster

GreenlandTheMovie · 03/03/2021 12:05

I only wanted to buy two stepladder stools at £15 each, so have ordered them from ebay instead, with free delivery included in the price. Its worked out £12 cheaper in total. Ikea isn't that cheap and the quality can be poor (often not very durable in some items) hence trying to replace two stools that had broken.

I'm just not keen on paying to collect items myself. Ikea won't have staff in parts of the show room area of the shop so will be saving those costs, so I'm not giving them my custom on principle. Others clearly differ.

OP posts:

SoupDragon · 03/03/2021 12:21

Ikea won't have staff in parts of the show room area of the shop so will be saving those costs

No they won't - they still will be paying them.

SoupDragon · 03/03/2021 12:22

I'm just not keen on paying to collect items myself.

You are paying for someone to walk round the warehouse, collect the items and bring them out to you.

peak2021 · 03/03/2021 12:53

They must have gone to the same business school as Michael O'Leary of Ryanair, or the one all concert ticket sellers went to.

Just as extra charges for use of credit or debit cards have been abolished, that for Click and Collect and other such 'delivery' charges where there is no physical delivery should be outlawed. I don't blame IKEA for exploiting this whilst it is legal.

Original poster

GreenlandTheMovie · 03/03/2021 12:55

@peak2021

They must have gone to the same business school as Michael O'Leary of Ryanair, or the one all concert ticket sellers went to.

Just as extra charges for use of credit or debit cards have been abolished, that for Click and Collect and other such 'delivery' charges where there is no physical delivery should be outlawed. I don't blame IKEA for exploiting this whilst it is legal.

I agree that it would be fairer to add it to the price. It does seem to be a bit of a loophole.

OP posts:

SoupDragon · 03/03/2021 13:40

Sainsbury's, Asda, Morrison's and Tesco all charge for click and collect.

SoupDragon · 03/03/2021 13:41

that for Click and Collect and other such 'delivery' charges where there is no physical delivery should be outlawed.

How do you think the items get from the warehouse/shop to your car? Of course there is a physical delivery, plus the cost of picking the items.

Vthirtyone · 03/03/2021 13:44

Fairly sure Sports Direct charge the same for click & collect

Libertynan · 03/03/2021 13:51

Try Jysk - similar kind of stuff.

Stores are closed for browsing but you can click and collect for free

jysk.co.uk/bedroom

NotFabulousDarling · 03/03/2021 14:00

YABU. Be grateful you can get click and collect. Our Ikeas are all closed here.

Newkitchen123 · 03/03/2021 14:02

@SoupDragon

Sainsbury's, Asda, Morrison's and Tesco all charge for click and collect.

I've had an email from asda today to say they're starting to charge 50p.

A fair amount of ikea stuff is bulky or heavy or awkward. I can't stand traipsing miles round the shop when I know what I want and I can't go directly to it. I would pay a fiver

sunflowersandbuttercups · 03/03/2021 14:33

I agree that it would be fairer to add it to the price. It does seem to be a bit of a loophole.

Why is it a loophole?

You want a service - why should you get it for free?

flakymate · 03/03/2021 15:13

IKEA is cheap as fuck, you’re saving more than £5 by buying your furniture from them and not a competitor. A reason that their items are so cheap is because they keep their costs down by not providing a delivery/packing etc service. Similarly cheap retailers aren’t great with ordering provisions either, presumably they won’t break even as their prices are so low to begin with.

It’s not really that different from delivery postage fees being eg £5 but free for orders over X value. Your order didn’t meet the minimum threshold to qualify for free collection costs here. Again IKEA is a budget retailer - there’s no point offering free collection to then be inundated with small orders of £1 candles etc if it causes them an overall loss