Neighbour won’t give me my parcel

[Cheeseboardandmincepies]

I ordered some things from a friend who accidentally sent my parcel to the wrong address (she put 1 in front of my actual number).
I know the neighbour has it as it’s been signed for on Hermes, I’ve knocked and knocked and I know they’re in but they won’t answer the door to me so I can’t get my parcel.
I can’t ask the seller as they have personal things going on and a very poorly DC so it’s not fair to put this on them. Anyone know where I stand please other than mailing them an envelope full of glitter? It was a lot of money and I’m very pissed off!

[quote Beautifulbonnie]@SoupDragon

Yes it was. The name might be wrong. But the address was right. Hermes will say we gave it to the correct address.[/quote]
So, it wasn't addressed to them was it? Unless they have the same name as the OP which seems unlikely.

Hermes are irrelevant in this.

@Cheeseboardandmincepies

should anyone issue a refund? This is the address given. Seller shouldn't be out of pocket for sending something to an address they were given...

I gave the right address. It was the seller who added the extra number to my address.

Can you prove that?

@Beautifulbonnie

It was not addressed to them.
Hermes havent done anything wrong. They delivered to the street address on the parcel. But the people living there cannot open that parcel because it is not addresses to them; it has someone else's name on it. It isnt addressed to them.
If you try to benefit by keeping something you know isnt yours, which you have received because someone else made a mistake then it is theft. You cant profit from someone else's mistake if they come along and tell you that there was an error.

@SoupDragon

Hermes are irrelevant in this.

I agree. Hermes have done their job and done nothing wrong.

The neighbours however have acted dishonesty and are completely in the wrong. They are still guilty of theft even if it was their address was on the parcel.

[quote WhereverIGoddamnLike]@Beautifulbonnie

It was not addressed to them.
Hermes havent done anything wrong. They delivered to the street address on the parcel. But the people living there cannot open that parcel because it is not addresses to them; it has someone else's name on it. It isnt addressed to them.
If you try to benefit by keeping something you know isnt yours, which you have received because someone else made a mistake then it is theft. You cant profit from someone else's mistake if they come along and tell you that there was an error.[/quote]
I know. Hermes have fulfilled their contract.

@sofiaaaaaa

Report to 101 if they continue to ignore you. You’ve tried to resolve it, they’ve refused to engage.

Which is their absolute right. For all they know OP isn’t honest and the mistake was made on purpose, by her. Maybe they even tried to contact the seller about this, but the seller didn’t respond because of the personal circumstances the OP mentioned. The OP should get back to the seller, friend or not.

Seller needs to refund you or send replacement thwn if neighbour isn't giving it to you

And if you haven't heard back in 24 hours following the second note, call the police

who will do nothing at all.

It’s stealing. Post a note saying you have proof that they signed for it and you are taking advice from a solicitor as theft is a crime.

I’d literally camp out on their doorstep as I’m stubborn af.

I don't want to be cynical but are you sure the seller has issues going on? This seems to happen a lot when sellers make mistakes.....

I hope you get your package back, @Cheeseboardandmincepies - I absolutely abhor the sort of dishonesty your neighbours are demonstrating.

@GoldenLabbie

That’s ridiculous! Even if you live in a rough area I’d say the chances of the person knocking being a serial killer or someone who means you harm are minuscule. Also what’s to stop a psychopath shouting that they are police? Mumsnet is such a fucking weird place at time , it really is. So many of you dont seem to live in the real world.

By not answering their door and refusing to hand over the parcel this person is actually committing theft.

In some areas beggars come round to people’s doors and it’s a nuisance, basically.

Perform a 15 minute Phil Collins drum solo on their window, that should sort 'em right out.

Perform a 15 minute Phil Collins drum solo on their window, that should sort 'em right out.

In full gorilla costume or not?

I'm an ex courier for hermes the current rules are they must take a photo unless it's a signature required ( then the courier just puts handed to customer in the signature box) . But the photo should be of the parcel on the doorstep with the door open and they should of emailed it too you as proof of delivery. Hopefully you would be able to see its clearly your neighbours house, could you print it off and pop it through the door so they'll know you know 100% it's them who has it?

Why didn't the company that sold it you take it up with their parcel delivery company?
You could've been refunded, they shouldn't have left it with the neighbours.

So what happened? Did you get the parcel back?

Flipping heck. Some people need to RTFT. It was delivered quite correctly to the address to which it was addressed. The issue is it was incorrectly addressed and the neighbours who took delivery won't answer the door to the OP.

@EspressoExpresso

I'd give the note 48 hours and then go to the local social media page

"Does anyone know the family who live at 123 church road? They have received a parcel that was meant for me (post photo of the doorway if you have one from Hermes) and I've been unable to get a response by knocking or after posting a note. Please could you ask them to contact me?"

Social compliance is a powerful thing!

Good idea

@PrankedByLife

The delivery courier hasnt done anything wrong. The seller wrote down the wrong address. The courier delivered to the address on the parcel. They didnt leave it with a neighbour. The delivered it to the address on the parcel. It's nothing to do with them anymore.

The seller needs to refund or repost the order and needs to accept the lose or approach the people living at the address she sent it to.

So do the neighbours plan to just avoid you for however long you live next door!
I think I would leave them a note because they are dirty thieves who should feel ashamed,
but also contact the seller if they are the ones who wrote the wrong door number on the address.

As they’re not next door, if I could see them in the house I’d just stand and knock until they opened up. If they took issue with that I’d give them the face and say they could have just got up and opened the door earlier?!

Why didn't the company that sold it you take it up with their parcel delivery company?
You could've been refunded, they shouldn't have left it with the neighbours.

🤦‍♀️

This is nothing like the scenario the OP stated in the short first post! Nothing at all!