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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Neighbour won’t give me my parcel

334 replies

Cheeseboardandmincepies · 13/01/2021 11:25

I ordered some things from a friend who accidentally sent my parcel to the wrong address (she put 1 in front of my actual number).
I know the neighbour has it as it’s been signed for on Hermes, I’ve knocked and knocked and I know they’re in but they won’t answer the door to me so I can’t get my parcel.
I can’t ask the seller as they have personal things going on and a very poorly DC so it’s not fair to put this on them. Anyone know where I stand please other than mailing them an envelope full of glitter? It was a lot of money and I’m very pissed off!

OP posts:
Feetoflead · 13/01/2021 12:40

@puffinkoala nope but round here lots of delivery drivers seem to do the signatures themselves since these COVID times

Feetoflead · 13/01/2021 12:41

By which I mean - the fact that the courier firm shows that someone has signed for it wouldn’t necessarily mean the neighbour had answered the door round here

SchrodingersImmigrant · 13/01/2021 12:43

They all take pictures instead of a signature now.

Notanotherfreak · 13/01/2021 12:43

If they keep ignoring you I’d stand outside after knocking & call the police to report a theft. That might make them change their mind about not heating you. Cheeky fuckers.

Lostinthemail · 13/01/2021 12:43

There’s no way I would give you the parcel if this happened to me or communicate with you at all. I would return to sender if they were willing to pay postage. It’s a known method of fraud to not pay in advance, use someone else’s address, pick up the parcel and never pay, leaving it to the poor recipient to fix the mess. There’s no way I would engage with you at all. Of course you’re not a fraud, but how could they possibly know. Your friend needs to contact them.

Beautiful3 · 13/01/2021 12:44

I would post a note through the neighbours door. If no joy then you have to contact the seller as she made the mistake by adding a 1.in front of the number. That is what you'll have to do.

Bookworming · 13/01/2021 12:47

@Feetoflead, Hermes insist on a photo with the door open.

Lottie4 · 13/01/2021 12:48

Might be their trying to be really careful and only answer the door if they're expecting someone they know and trust at the moment. As said put a note through the door, perhaps asking them to leave it outside at as near as they can to a certain time that suits you to pick up outside.

SchadenfreudePersonified · 13/01/2021 12:49

@Oldbutstillgotit

From what I have read on MN , a lot of people never answer their door unless there is a firm appointment so why not put a not through they’d letterbox saying you will call at x time and leave your phone number . Years ago, a relative arranged for a hamper to be delivered for my Christmas. I wasn’t in so it was left with a neighbour who flatly refused to return it . Eventually police were involved and she had eaten and drink most of it !
What a cow!

Was she charged with theft?

Bookworming · 13/01/2021 12:49

@Feetoflead also I'm sure that if the people were that concerned about opening the door, that they could communicate this through the window. It really wouldn't be that difficult, where there is will there's a way!

SchadenfreudePersonified · 13/01/2021 12:50

@Lostinthemail

There’s no way I would give you the parcel if this happened to me or communicate with you at all. I would return to sender if they were willing to pay postage. It’s a known method of fraud to not pay in advance, use someone else’s address, pick up the parcel and never pay, leaving it to the poor recipient to fix the mess. There’s no way I would engage with you at all. Of course you’re not a fraud, but how could they possibly know. Your friend needs to contact them.
That's interesting.

I just blithely take in parcels without thinking about it - would never occur to me that someone would do this.

HoneysuckIejasmine · 13/01/2021 12:50

Someone did this in my area. The buyer didn't get any response asking nicely so they posted in our FB group with photo of the thief (cropped to remove the face) that the courier took and a GPS map of where it was delivered, asking if anyone knew where it went. I don't know if they ever got it back but we all know who stole it now.

Crickets whenever they ask a question on the group.

Feetoflead · 13/01/2021 12:50

@Bookworming not during lockdown according to their website unless I’m misreading?

  • If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken and this will be included in the delivery notification email
Heartlantern2 · 13/01/2021 12:51

Seller is at fault and should reissue the item.

I would try again with the neighbour and if not call 111. It has your name on it, report it as stolen?

Heartlantern2 · 13/01/2021 12:52

Doesn’t matter it’s the wrong address, the parcel is addressed to you.

Cuntitinthebin · 13/01/2021 12:53

Catch them when you see them leaving the house.

Bang on the window.

Camp out on their doorstep.

Tiktokersmiracle · 13/01/2021 12:53

Trust me, if I though a tenant was being a nuisance and stealing from others on the streets I wouldn't want them there. What else are they up to in my property?

Palavah · 13/01/2021 12:55

@SaltyTootsieToes

Post a letter through their door explaining what’s transpired and you know from Hermes that they have signed for the package and have GPS tracking, give your mobile number to please text you when they put it outside their door so you’ll pop by right then to collect so a) no inconvenience on their part b) no need to hand over in person so you’ll be socially distanced. Ask them to text you if they dispute Hermes tracking so that you can contact the police for mail theft as a crime reference number is required to lodge a claim with Hermes.
This
CoronaIsWatching · 13/01/2021 12:55

Raise hell.

waydownwego · 13/01/2021 12:55

Well, I certainly wouldn't answer the door, especially if you followed the previous advice to bang on the window or ring repeatedly!

Leave a note with your contact details if you don't already have the neighbour's phone number/email address. If they know why you're trying to get in touch and who you are, chances are they'll be very happy to leave the parcel outside their door/your door at a prearranged time.

Bookworming · 13/01/2021 12:58

@Feetoflead not if it requires a signature they don't, the website clearly states it's different for signed for items, which this one was.

Lovelydovey · 13/01/2021 12:58

Do they know your name? I’d be wary about handing over a parcel to an unknown caller claiming that unsolicited goods delivered to my house belonged to them. Have they contacted the seller to explain that the items were misaddressed?

CuntyMcBollocks · 13/01/2021 13:01

There's no point even trying to get any help from Hermes. They will just hang up on you. They're an awful company.

justanotherneighinparadise · 13/01/2021 13:01

It’s pretty obvious they’ve stolen it.

Same4Walls · 13/01/2021 13:03

@CuntyMcBollocks

There's no point even trying to get any help from Hermes. They will just hang up on you. They're an awful company.
You might think they are awful but nevertheless thats not why they wont help in this situation. They have delivered the parcel to the correct address so have no reason to get involved.