Who is BU here? Client or Hairdresser

[NowWhatUsernameShallIHave]

Hairdresser works in husbands salon but also is a mobile hairdresser one and a half days a week. Mobile appointment was arranged for 3rd December back in October.
Due to the current situation hairdresser has messaged client on 1st of December to say that she cannot make the appointment anymore as she will now have to work in the salon. She has given an alternative date the next week.

Client has sent hairdresser a message to say this is unacceptable and that the alternative appointment which is in the middle of the day she cannot make and that the hairdresser should’ve given her more notice.

Hairdresser says that the business is her priority.

Client says she cannot make alternative date at all.

Hairdresser says she has no availability at all now before Christmas

If the Hairdresser is be unreasonable please vote YABU

If client is bU please vote YANBU

YABU the hairdresser should honour any pre-booked appointments

If I have to rearrange a client I go above and beyond to accommodate them as it's not their fault that they're being rearranged.

Any other year I would agree. But it's been a wanky year for hairdressers so I would find a other one. She gave an alternative date.

Hairdresser is being unreasonable.She had a client/ clients booked and so wasn't free to work in the salon.
Client has had the appointment booked for a long time,and may have arranged other aspects of her life to accommodate it.

I would say it’s just one of those awkward things. It makes sense that hairdressers need to be in the salon at the moment to make up for lost time and deal with the Xmas rush, especially when the salon is their family business. But I can understand why the client is annoyed, more notice should’ve been given ideally but appreciate it’s a tricky time.

Hairdresser should have either honoured the booking or given much more notice - she must have known this was happening sooner - PLUS be much more accomodating fitting client in on an alternative date to suit client.
Otherwise, she doesn't really want the client's business, does she?

Time to find a new hairdresser

Why was the salon booking appointments for the hairdresser when she already had a booking?

I think both are unreasonable in a way. The hairdresser definitely for moving the appointment so late when they have know for four weeks when lockdown would end and if they have only offered one alternative appointment. The client is also unreasonable if other appointments have been offered, not just one, and refused to show flexibility if they are able to do so. If they are working an evening appointment may need to be offered or one at the salon on the day in question for the same price as a home one and providing they aren't being told to isolate.

So the hairdresser just dropped the client. Obviously that’s unreasonable.

I'd find a new hairdresser if they re-scheduled on me and then wouldn't fit in me before Christmas at a time I could do.

Could hairdresser not try to rearrange time of home client so that s/he can do home client before or after working in salon?

The hairdresser should have offered the same appointment time but in the salon.
Other than that no one is being unreasonable. The hairdresser has to work in a way and place they are most comfortable with. I personally wouldn’t want to go in and out of multiple peoples houses.

not great customer service or respect for a longstanding customer.
On the other hand, hairdressers have lost four months (or more, depending on location) business, so I do understand maximising revenue by operating from a salon rather than travelling round doing home visits.

time to find a new hairdresser.

Hairdresser presumably knew about lock down before today so should have given more notice to the client. I would be furious if I were the client and would go elsewhere from now on.

Can the client go to the salon on the day/time of original appointment?

Is the hairdresser employed by the salon @NowWhatUsernameShallIHave?
And how much pressure did your DH put on the hairdresser to work on a day she is normally off?

Hairdresser should offer a late evening appointment. They cocked up they need to find a solution.

I don't think either is unreasonable. Id be really annoyed if I was the customer and my appointment was cancelled BUT is there a reason the person cannot go to the salon? Does hairdresser charge lots less for home appointment?

So the salon booked appointments knowing that wasn’t her day and she had bookings already?

Bet a client that is booked into the salon is spending a lot more then the private that’s why the private job has been cancelled!

Find a new hairdresser if you are the client.

I absolutely think in normal circumstances the hairdresser would be unreasonable but in these unprecedented times it is absolutely fair enough that she prioritises her business to maximize what little profit they could make this year. Everyone has suffered this year but small businesses have really taken the brunt of it

The hairdresser has been grossly unreasonable. People dont book appointments 2 months in advance if they dont have something important on and / or lots of conflicting priorities. The hairdresser knew lockdown was ending long before today - she has behaved appallingly and if I were the client I would be leaving a seriously crappy review and telling my friends/ family how unreliable they have been

I get that the hairdresser has to work in the salon that day, it may be unavoidable.

But hairdresser is BU not to find an alternative suitable appointment.

I would think the HD doesn’t value this particular client.

Hairdresser is being unreasonable. Choosing to prioritise salon/salon clients over an existing booking at such short notice is poor.

I guess that hairdresser has lost a client.