Crap Flowers

[CrapFlowers]

Ordered some flowers for Dsis birthday from a popular online florist.

I was expecting beautiful roses and thistles in muted tones and instead got a petrol station special.

I emailed the company who’ve told me I got what I paid for. They clearly think I’m being unreasonable. I know I’m not, so over to you:

YABU: they’re beautiful substitutes and definitely look at least as glamorous as roses

YANBU: £50??!!! Bloody hell!

I have made a mental note to never use that company.

Those flowers are awful, nothing like the picture and you would get much nicer in Tesco.

I know it's no laughing matter, but I couldn't help but chuckle (sorry OP I'm sure you are mightily pissed off, and rightly so) at the sheer audacity of it! Sending something that bears absolutely no resemblance to what you thought you were getting and charging fifty quid for it!

Then to actually defend themselves and saying you are unreasonable for expecting something that looked vaguely like their picture?

YANBU at all - get on to their social media with those pictures as that’s absolutely appalling, it looks like the bouquet received was put together by someone who’s colour blind and is absolutely nothing like the one advertised.

That's shocking op!! Making a mental note never to use Serenata.

YANBU!! They are utterly crap! Name and shame, OP, then we know who to avoid!

These were the ones I received and this is after a couple of days (they're meant to perk up by this point). Just awful for £40!!

I agree with @Flowersupnorth

Try finding a local florist, they get to keep what you spend rather than forking over a large chunk to a network advertiser. You will get much better quality.

oh, and.... I’m going to contact them again today and let them know that over 500 MNers think they’re being unreasonable and see if that prompts them into action.

....send them the link.

I've done church & exhibition flower arranging, & I would never use the combination of flowers & foliage you were sent. They just don't go together & they lack the interest & style of the original bouquet. The pinks clash & the whole effect is solid & dull. There's no comparison between the two, & I hope you get your money back.

@Iamthewombat

I’ve always had good experiences with M&S delivered flowers. They certainly wouldn’t pull a stunt like this!

Me too. I sent a friend some M & S flowers recently and she was thrilled with them.

I agree that Bloom & Wild are excellent.

I have sent them the link to this thread

It took them 16 minutes yesterday to respond to my initial complaint and say I got what I paid for. I’m assuming that is a semi-automated response because I still refuse to believe anyone could genuinely think the rubbish they sent was ok.

They’ve not responded to my follow up. Or the link.

The only way they are worth £50 is if delivery cost £45z

The flowers in my sitting room that cost £4 from Aldi are far nicer than those. Bloom and Wild are my go to when I send flowers now.

Following to see their response to this thread! Those flowers are awful, not anywhere near the standard advertised.

They're hideous.

I've used Bloom & Wild successfully in the past but they're still overpriced.

Local florists often offer deliveries and are way better quality and value than these online companies.

Just got back from Tesco and having read this thread I particularly looked at the flowers. A £15 Tesco bouquet beats these hands down.

Good on you OP

Get onto their Facebook and Twitter next

Oh no I've used Serenata a lot this year for various unwell and elderly friends and relatives. I haven't been sent any photos and really hope they weren't this bad!

You have been absolutely had there!

So I’ve had no response to me forwarding them this thread or my follow up email

Did write a bad trust pilot review.

So infuriating.