To expect Waitrose to deliver veg without proof of age?

[WhatNoPeas]

So Waitrose have just refused to deliver to my disabled 31 year old sister because she couldn't provide ID showing she was over 25.

There was no alcohol in her order, just veg and the like. The guy just took the shopping back from her doorstep and disappeared.

AIBU to think that she should be able to receive her (alcohol free) shopping without proving she's old enough to buy alcohol?

I find it hard to believe that a 31 year old looked below 18. The burden of proof for your age when recieving a delivery of alcohol free shopping should clearly be less than when you're buying alcohol. They were being ridiculous.

@LolaSmiles

What a load of rubbish this is! You've got to be over 25 to receive a food delivery? That's not what's being said. 🤦‍♀️

Whether people agree or disagree with stores having a policy of delivering to adults only and ID-ing under Think 25 if unsure, it's fairly silly to see lots of posters acting like supermarkets are stopping under 25 year olds buying groceries online. They're not. They are clearly saying they will deliver to adults 18 and over.

They are clearly saying they will deliver once you have provided them with some kind of ID document showing your age no matter how old you actually are. They are stopping anyone of any age who can't provide such an identity document upon demand. For some vegetables.

I find it hard to believe that a 31 year old looked below 18.
They don't have to look below 18.
If the company's policy is Challenge 25 then anyone they think looks under 25 can be asked for ID.

Being annoyed at the driver is pointless.

If people are that bothered about companies using that procedure for age restricted services or products then protest about the existence of Challenge 25.

[quote PlanDeRaccordement]You have to be 18 to receive online grocery delivery from Waitrose and they randomly ID anyone who looks under 25 to see if they are over 18. Why didn’t your sister have any ID at home?

Their website states
“How old do I have to be to receive a grocery order? We deliver to anyone who is 18 and over. Where our drivers believe someone is underage, and in accordance with Challenge 25, they will request to see a form of photo ID before continuing with the delivery. This is our policy regardless of whether there are age restricted items or not.”

www.waitrose.com/ecom/help-information/customer-service/booking-a-slot-and-placing-an-order[/quote]
Ludicrous! I can understand them having a policy of over 18. But there’s no need to police it like they are selling illicit goods when they aren’t. Common sense out of the window. Make a fuss OP!

@LolaSmiles

You didn't read the rest of my post did you? The burden of proof for receiving a delivery of vegetables should be less than that for alcohol so even if she could pass for 24 they could have given her the benefit oif the doubt. It's clearly a daft decision and defending it is daft too.

Since it's highly unusual for ID to be required for vegetables (students shop online all the time near me - they're all 18-22 and never get IDed it's especially silly because people won't think to have their ID with them. When buying alcohol of course you would expect to bring ID just in case.

[quote HandfulofDust]@LolaSmiles

You didn't read the rest of my post did you? The burden of proof for receiving a delivery of vegetables should be less than that for alcohol so even if she could pass for 24 they could have given her the benefit oif the doubt. It's clearly a daft decision and defending it is daft too.[/quote]
^This. All the people "explaining" stupid policies doesn't make the policies any less stupid.

You didn't read the rest of my post did you? The burden of proof for receiving a delivery of vegetables should be less than that for alcohol so even if she could pass for 24 they could have given her the benefit oif the doubt. It's clearly a daft decision and defending it is daft too.
I did read it.

However, when buying from a company who make their position clear that they will deliver to adults and use Challenge 25, I think it's a bit ridiculous for people to be up in arms about a company doing what they've clearly outlined.

I have my own issues with Challenge 25 and think at times it's a sledgehammer to crack a nut, but if I choose to opt for a service that clearly says they're able to ID if they think someone is under 25 then it would be silly for me to complain about it after they do exactly what they've said they can do.

The veg box delivery we get they don't even knock. I'm not sure a supermarket can justify that nonsense?!

@LolaSmiles

I'm not sure what you're continuing to argue the toss. It really does come across as quite daft. They do not make the policy clear. They never usally ID people for deliveries unless they're clearly below 18. My friend's 18 year old son regularly waits in for her waitrose order and has never been IDed where as they did once refuse to deliver to her 15 year old (fair enough). A 31 year old probably doesn't look below 25 and if she does it wouldn't be pronounced so the delivery driver should have used his common sense - this is a matter of store policy not law so you don't have to be 100% certain of their age.

How daft. But I wonder if it's to protect the driver. If he sets foot in a house with only minors in it he might have to have a DBS check?

Crazy crazy and how annoying for your sister. I suspect he wanted to get his round finished early so called on the ridiculous Ts & Cs when in any other situation he'd just get on with it as she's clearly over 18.

@Frappuccinofan

Why didn’t your sister have any ID at home? Genuine question, what are people who cannot afford ID supposed to do? It’s not like passports and driving licenses are free?

In some circumstances, social workers can provide a letter to confirm someone's ID. But it wouldn't have a photo

I realise by the way that this is not what DBS checks are for but if all the supermarkets are just trying to limit potential exposure to risk, that's one way to do it. Like how they used to say they wouldn't walk downstairs inside a house to deliver but they would do stairs outside the house (if you lived in a top floor flat for example they'd carry the stuff to your flat but they wouldn't carry stuff into a basement kitchen). All to do with limiting liability.

@D4rwin

The veg box delivery we get they don't even knock. I'm not sure a supermarket can justify that nonsense?!

They don't have to "justify that nonsense". They have a policy. If you wish to do business with them, then you have to agree to their terms. If those terms aren't acceptable to you, then you go elsewhere

HandfulofDust
It's not daft to point out that if a company says they can do X that being surprised or annoyed if they do X is silly.

For what it's worth, I don't think there should be Challenge 25 for home delivery because like you I think it's a sledgehammer to crack a nut situation, but if I choose to order my groceries from somewhere that says their drivers can and might do Challenge 25 then I'm ordering with them knowing that's their policy. It's on me to have ID in case they ask for it or decide to order somewhere else if I don't want the service they're offering.

@LolaSmiles

Yawn. The woman was 31 she wouldn't reasonably be expected to provide ID for a veg delivery - she isn't even under 25 so even by the store policy (which is stupid) it was a daft decision.

Whatever the supermarket claim they don't normally ask for ID unless the person is obviously a child. Unlike buying alcohol the supermarket has no legal responsibility to check the age it's just a store policy so they should exercise discretion and courtesy. Yes they're a business and they're entitled to behave like inconsiderate arses and make up daft policies and enforce them in daft ways. That doesn't stop it from being both daft and very inconsiderate. Even by your own logic you're being silly.

Yawn. The woman was 31 she wouldn't reasonably be expected to provide ID for a veg delivery - she isn't even under 25 so even by the store policy (which is stupid) it was a daft decision.
I don't disagree with you that the policy of Challenge 25 for home deliveries with no age restricted products is daft.

What I disagree with is that if someone chooses to buy a service or product then somehow the company is wrong if they do something in line with a policy they've communicated to customers.

If a company says 'this is our policy' then it's on the consumer to decide whether they're happy enough to continue (in this case have ID in case it's asked for) or whether they decide they're not happy (in which case they can take their business elsewhere).

It's not about whether we personally agree or disagree with Challenge 25 for home delivery.

Didn't waitrose get strict about this after some parents sued them for handing over the shopping to their daughter who promptly got pissed on the wine? I guess delivery drivers can't be expected to check all orders for alcohol, or containing allergens that a child may eat etc.

see, the bonkers attitude you lot in the UK have about official ID is one reason I'm glad i don't live there.

Just get flipping ID cards like most of the rest of the world and getting your shopping, opening a bank account or getting a mobile phone isn't the shitshow it is if you can't apply for a provisional driving licence.

@LolaSmiles

1. They haven't communicated it effectively to customers and don't usually impliment it in that way.

2. They aren't even implimenting their own policy since the woman is 31 so even if she could pass for under 25 it's unlikely she actually looked like she was definitely less than 25.

3. Most policies would be implimented with a level of common sense unless there were legal implications. Someone who looked 24 or 25 wouldn't expect to be IDed for a veg delivery since they look around 25 where as they might for buying alcohol where the policy would be expected to be more strict.

@LolaSmiles

I was talking about the PP who said that, at the supermarket she works at, food deliveries are only allowed to those over the age of 25.

If you read up you'll see it.

@LolaSmiles In fact, I quoted the post in bold before commenting.

My mistake CheeryAlmond. I misread it.

Just get flipping ID cards like most of the rest of the world and getting your shopping, opening a bank account or getting a mobile phone isn't the shitshow it is if you can't apply for a provisional driving licence.
We can't run admin or IT projects in this country because we put people like fucking Dido Harding in charge and keep important data on out of date spreadsheets. If we ever have ID cards (which I sincerely hope we don't) they will be the same shitshow with extra shit.

well, agreed the government couldn't run a piss up in a brewery / find their arses with both hands and a map.