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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

To expect Waitrose to deliver veg without proof of age?

136 replies

WhatNoPeas · 05/10/2020 19:27

So Waitrose have just refused to deliver to my disabled 31 year old sister because she couldn't provide ID showing she was over 25.

There was no alcohol in her order, just veg and the like. The guy just took the shopping back from her doorstep and disappeared.

AIBU to think that she should be able to receive her (alcohol free) shopping without proving she's old enough to buy alcohol?

OP posts:

Marchitectmummy · 05/10/2020 21:03

Drivers have to be responsible, but i can't imagine any delivery driver wanting to take the order back to the van after offloading it all. Sounds like a lot of effort to be awkward. All very strange.

Bowerbird5 · 05/10/2020 21:06

It seems ridiculous if no alcohol. I had two children by 23 and DH worked away for weeks at a time.

Can someone locally shop for her tomorrow OP? Can you phone them? Ask for the manager.

Rosebel · 05/10/2020 21:12

It used to be 18 but they put the age up a few years ago. (I'm on maternity so they may have changed it again).
The driver sounds a bit OTT and I wonder if he's been caught out before and now just IDs everyone. However, no matter how annoying it is and in this case it sounds rather callous he is entitled to ask for ID.
Of course it may be different to where I work and he might have known there were no age restriction products in which case he's just being a prat.

BernadetteRostankowskiWolowitz · 05/10/2020 21:15

If you've never been abroad or got a driver's license how would you prove it? There isn't a whole lot else available that is photographic ID.

WildOrchids67 · 05/10/2020 21:16

@lockeddownandcrazy

get a tesco delivery - they dont ID and happily deliver to my teenagers as long as there are no restricted items

Err, no they don't, the driver shouldn't be leaving orders with under 18s! Their policy is to only deliver to 18s and over as well.

AbbieFB · 05/10/2020 21:18

There are far more age restricted products than you may realise. Even Christmas crackers are age restricted - not suggesting she’s ordered any of those though! The challenge 25 policy will be the reason, as others have mentioned. Supermarkets can be fined if they don’t carry out ID checks.

Lockheart · 05/10/2020 21:19

It's not about age-restricted items. It doesn't matter if it's a delivery full of hard liquor or nothing but health foods.

You have to be an adult to accept goods from lots of companies, not just supermarkets. You're signing a document (now an electronic reader) to say that you accept the goods and you have now taken on the responsibility for them. An adult has to do that.

Currys and IKEA, for example, will also only deliver to those who are over 18.

It's not about illegal goods, it's about completion of the contract you undertake with the supermarket when you place an order.

Brefugee · 05/10/2020 21:21

so if you don't have a passport and you don't have a driving licence - what is an acceptable ID?

Carriemac · 05/10/2020 21:31

Madness . Pointless rules and your poor sister OP

Zaphodsotherhead · 05/10/2020 21:33

@Brefugee

so if you don't have a passport and you don't have a driving licence - what is an acceptable ID?

You need photographic ID with your date of birth on. We have a list in the shop of acceptable ID and it's quite prescriptive. I actually got my eldest DD a provisional driving licence (even though she has no intention of learning to drive) just so she could prove her age (she's very small and was constantly being challenged).

The worst one is things like energy drinks, where you have to be over 16 to purchase - how many 16 year olds have ID? They aren't even old enough for a driving licence? They have to buy special ID cards..

Sunnydaysstillhere · 05/10/2020 21:35

Mm I guess a well aimed potato could be classed as a dangerous implement..

LunchBoxPolice · 05/10/2020 21:37

Absurd.

TheSilveryPussycat · 05/10/2020 21:39

You can marry at 16. But you can't get groceries delivered??

StealthPolarBear · 05/10/2020 21:40

@Rosebel

I work in a supermarket (not Watroise) and they will not deliver home shopping unless someone over 25 is there. The drivers don't know what is in each person's shopping so they have a blanket rule of over 25s only to accept the shopping. The driver is allowed to ask for ID if in doubt. Imagine the trouble he'd be in if he let someone underage accept the shopping. It's a pain for your sister but where I work it says on the website over 25s only and ID may be required.

This is madness. At 25 surely there are a huge number of young people living alone or heading a household. I had been for years, as had most of my friends. This is madness. As for the over 18 rule is that actually law?

LolaSmiles · 05/10/2020 21:43

They deliver to adults 18 and over and reserve the right to ask for ID if they think someone looks under 25 because between 18-25 it can be difficult to judge age.

StealthPolarBear · 05/10/2020 21:43

I did get flagged for id once at a self service till. I was clearly over 18 and I was buying broccoli. Doesn't actually seem that mad now.
If it's all about the completion of the contract (very grand for a few carrots and a loaf of bread) how do shops cope in store completing contracts with young people?

Ratatcat · 05/10/2020 22:01

I have never been ID’d for online delivery (and I was someone who was IDd in a supermarket a lot up until around early 30s). They have potentially left a vulnerable person without food after not using any bloody common sense. it is wrong to have refused to deliver when there were no age restricted items and the lady in question had a credit card.

User3405678 · 05/10/2020 22:01

The driver sounds a bit OTT and I wonder if he's been caught out before and now just IDs everyone

I was assuming the same

BaronessEllaSaturday · 05/10/2020 22:08

It's to do with the difference between in person and online shopping. Online shopping has lots of additional protections and does class as a contract hence having to be over 18 to fulfil the contract. Those conditions do not exist if you walk into the shop.

Lockheart · 05/10/2020 22:15

@StealthPolarBear

I did get flagged for id once at a self service till. I was clearly over 18 and I was buying broccoli. Doesn't actually seem that mad now. If it's all about the completion of the contract (very grand for a few carrots and a loaf of bread) how do shops cope in store completing contracts with young people?

Your mistake is thinking that contracts have to be grand. They don't.

When you place an online order, you are entering into an agreement to exchange goods for an agreed consideration (the price asked by the supermarket).

The basic elements of a contract can be found here: hallellis.co.uk/contract-law-basics-formation/

Note the last point about age. Individuals under 18 do not have contractual capacity.

The same conditions do not apply when you walk into a shop.

Kaiserin · 05/10/2020 22:18

Their policy might very well put them in breach of the Equality Act. People with disabilities are probably disproportionately more likely to have neither a driving licence nor a passport (due to often being less mobile), which would make this indirect discrimination...

AdoraBell · 05/10/2020 22:21

Email them with the order number and ask them to clarify why this happened.

BuggerOffAndGoodDayToYou · 05/10/2020 22:22

I’ve had a good look at the Ocado Ts&Cs. It DOES say you have to be over 18 to sign up to the service BUT for delivery it just says an “appropriate person” should be present.

I will be calling them to check tomorrow as my 17 year old son will be home alone for my next delivery because the only slots I could get for the next two weeks are while I’m at work.

rottiemum88 · 05/10/2020 22:25

I work in a supermarket (not Watroise) and they will not deliver home shopping unless someone over 25 is there.
The drivers don't know what is in each person's shopping so they have a blanket rule of over 25s only to accept the shopping. The driver is allowed to ask for ID if in doubt. Imagine the trouble he'd be in if he let someone underage accept the shopping.
It's a pain for your sister but where I work it says on the website over 25s only and ID may be required.

Except someone aged 24 wouldn’t be underage would they? Yet according to you still unable to accept their own grocery delivery. Not buying that any UK supermarket has that rule.

CheeryAlmond · 05/10/2020 22:36

I work in a supermarket (not Watroise) and they will not deliver home shopping unless someone over 25 is there.
The drivers don't know what is in each person's shopping so they have a blanket rule of over 25s only to accept the shopping. The driver is allowed to ask for ID if in doubt. Imagine the trouble he'd be in if he let someone underage accept the shopping.
It's a pain for your sister but where I work it says on the website over 25s only and ID may be required

What a load of rubbish this is!
You've got to be over 25 to receive a food delivery?
Sorry, not having it.

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