I was just browsing my local boutique shops online looking for outfits and came across a review I wrote around Xmas time. During that visit I had tried on an outfit for New Years and I thought I looked nice, considering I had a baby at the time literally few months ago. The shop assistant was a nasty bi**ch she told me I had a HUGE tummy and it doesn’t look nice on me, maybe I should buy when I’ve lost the baby weight. I was obviously upset and embarrassed so left and later that day wrote a review. I didn’t expect much, I just wanted the management to speak to her and just write sorry for bad service you received. I had literally forgotten about it till I just read their response!
He’s basically called me a liar and said that CCTV was checked and the assistant did not in any way say this. They also said I seemed very “jolly” on the cctv and I left the store smiling and happily!
I was so angry that I just responded back! I know I shouldn’t have but it’s made me really angry. I told them on review your assistant could see I had a baby in pram and insensitive remarks like this can really affect a persons self esteem. I said a few other things too! I’m a little embarrassed but I’m not going to delete my review as it’s 100% true account of what happened. I accidentally over-wrote my initial review so that is replaced by the review I wrote today. I’m so angry - did I over-react at their response? All they had to do was say they will investigate and apologise for the way she spoke to me and it would be the end of the matter! But they called me a liar and denied this happened. I feel I can’t step foot in that place again now