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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to think that I could have been in danger and that my boss should have taken this more seriously?

110 replies

WhatTheFuckHappenedHere · 20/08/2020 20:00

This is probably going to be very long! This happened this afternoon and I’m quite shaken up and still trying to make sense of it all, so apologies if this appears jumbled.

Part of my job involves taking photos of houses before they go on the market. Today I was asked by my boss to go round to an address to do just that. I have recently resumed doing this part of my job, with PPE. Boss had spoken to the owner, who was expecting me. I went round, knocked on the door, which was opened by an older (ish) man. I introduced myself, the workplace I’m from, and why I’d come round. He appeared quite confused, and said he was expecting someone else from a different kind of company entirely. I could see into the house as we were standing in the porch, and I could see bare floorboards, a sleeping bag in the corner, and rubbish littered about. I was starting a feel a bit uneasy as his reaction was a combination of hostile and confused.

I apologised, said that perhaps there had been a mix up and that I would go back to the car (parked literally dead opposite the house) and call my boss to sort it out. At this point he said ‘no, no need for that’, reached behind me, and LOCKED the outer door, leaving me locked in the porch with him with the door to the house open behind him. I was quite scared to find myself locked in with him, and this obviously came across because he then said ‘it’s ok, I’m not going to hurt you.’

I called my boss, while the man paced up and down the living room. He was right there in the room, and had just locked me in, and was being hostile, so I didn’t feel that I could tell my boss that I didn’t feel comfortable. He spoke to my boss using my phone and eventually begrudgingly agreed that I could do what I came there to do. I whizzed round the downstairs as quickly as I could, taking the worst photos ever, thinking that compliance might put me in less danger and get me out quicker. He followed me round the house silently the whole time, and twice repeated that he wouldn’t hurt me.

I went to leave, praying that he’d unlock the door without a fuss, and he reminded me that I ‘forgot’ to take photos of upstairs. I told him that we already had some from the last time the property was sold, but he insisted and in my now very panicked state I thought it was better to avoid an argument. As we walked up the stairs with him right behind me, he suddenly said ‘I can see why you wouldn’t want to go up the stairs in a strange man’s house though.’ Upstairs I took a few more blurry photos, trying not to turn my back on him at all, he didn’t seem to notice that I wasn’t doing it properly. Upstairs, there was no bathroom suite, just a toilet and a long white marble effect worktop in the bathroom which added to the general bizarreness. I rushed back downstairs and did a fake cheery, ‘ok cheerio then, all done here, boss will email you soon’, all the time my heart was thumping like crazy. Thankfully, he then unlocked the door for me, and then stood and watched me drive off up the road.

I drove back to work and recounted what happened, I was really quite shaken up by it. I wasn’t hurt but it could have worked out so differently. The man clearly knew I was uncomfortable and didn’t stop or apologise. My boss thought it was funny!!! He literally laughed and said ‘yeah I could tell on the phone that you were freaked out.’ That was all that was said about.

AIBU to think that I could have been in danger here and that my boss should have reacted differently, and had a proper contingency plan in place. Apologies that this is so long!

OP posts:
Ginkypig · 20/08/2020 21:17

@SewingWarriorQueen76

Find your sexist arsehole of a boss the story of Susie Lamplugh, perhaps he's too young to remember it. www.suzylamplugh.org/

It's not funny, its wrong that a client locked you in.
For what it's worth, you did the right thing.
Hope you are feeling better now.

I didn't want to scare you but This is who I thought of too when I started reading.

There was also a recent incident in Edinburgh where a female support worker was raped by a service user/client when she was at his home on her own for his regular appointment.

These things are rare but they do happen so safety and protocols to follow should be at the very front of thought for businesses who have lone workers. You should have known exactly what to do in this circumstance and your boss should have immediately taken this seriously and implemented whatever rules are in place to keep you safe but also make you feel safe.

I'm not saying you were in danger but Suzy lamplugh's story shouldn't be forgotten by companies who employ loan especially female workers.

WhatTheFuckHappenedHere · 20/08/2020 21:19

I immediately thought of Suzy Lamplugh when I got back too. Just awful.

OP posts:
whereistherum · 20/08/2020 21:19

I think the other thing you really need to do or say is make sure no other person goes to the house by themselves.

For example if you are an estate agent make sure a lone women doesn't go and see it round etc.

And yes you are right your boss does need to take this much more seriously

Frolicacid · 20/08/2020 21:21

That’s very worrying.
Have you not had any training about what to do in these situations - as in buddy systems at work, code words etc?
Suzy Lamplugh trust do some great safety at work training - or at least they did many moons ago.
Your boss is being a knob. You need to bring this up with his superiors and ask for the proper training & risk assessments to be in place.

Hope you are feeling ok tonight.

MissLucyEyelesbarrow · 20/08/2020 21:21

Your boss is a total wanker. I am not wishing that anything bad actually happens to him, but I hope he one day has a scare that makes him as frightened as you must have been today.

This isn't just an issue for female workers, either - one of my male GP colleagues very nearly died after being attacked on a home visit. He has never been able to work again. Everybody is at risk if they do lone home visits.

fascinated · 20/08/2020 21:22

@hastingsmua1

I’m not trying to be nasty, but I think if I was in that situation I’d text my boss that I felt really unsafe (as you couldn’t say it out loud) or I’d insist the creepy guy lets me out; if he didn’t, I’d call the police or again text for help.

I think you were in a really dangerous situation by continuing with the tour as at any point, he could have turned nasty.

Your boss might not have understood the full severity of the situation but at the same time, he needs to consider staff safety more too. It doesn’t seem like he has a protocol in place, and he really shouldn’t be laughing this off

If she’d not continued he could equally have turned nasty.

Nothing she did or didn’t do would necessarily influence the outcome.

Work needs to get a proper policy in place pronto.

Sorry this happened OP. You did well, remaining calm. Be gentle with yourself. This should have been organised very differently and you are entitled to feel as you do.

growinggreyer · 20/08/2020 21:23

Just had another thought, maybe this has contravened HSE regulations. If you post in Work you might get advice from someone knowledgeable on that front.

fascinated · 20/08/2020 21:24

@Aquamarine1029

You should be very upset with your boss, however I do think you need to reflect upon your own behaviour and how you handled this situation. You should have not gone into that home, and you definitely shouldn't have gone upstairs. You should have called the police immediately from the porch when he locked you in. Screamed your head off, whatever you needed to to get out of there. I know you were confused and panicked, but this is why we need to be mentally prepared for troubling situations before we find ourselves in them, in so far as much as we can be, of course. This man made you extremely nervous and uncomfortable, yet you still allowed yourself to be made even more vulnerable. I'm very glad nothing tragic happened.
Stop blaming OP. You’ve no guarantee that wouldn’t have triggered the guy.
WagnersFourthSymphony · 20/08/2020 21:28

This is completely unacceptable. Your boss's reaction is outrageous and stupendously ignorant. I'm astounded that there are 3% who voted YABU.

The Suzy Lamplugh case is ingrained in my memory...

Your firm absolutely MUST have a Lone Worker policy and your boss needs to grow up and get real.

Flowers for you because it sounds a horrible, scary experience.

tillytoodles1 · 20/08/2020 21:30

The first thought that came into my head was Susie Lamplugh. Thank God you got out safely, it shows how easy things could escalate and you were locked in.

nicknamehelp · 20/08/2020 21:30

You need a working alone risk assessment and policies. Code words you could of used when you called office are a must(,and team in office need to know these and what to do if used), Diary in office needs to have exact address in and a realistic time you are to be back, if not back need to be checked you are ok. Rape alarm, policy if you feel in danger you can just walk away and appointment rearranged with perhaps 2 people present. This is serious HandS stuff that management need to make sure is sorted.

Runmybathforme · 20/08/2020 21:31

I was in a very similar situation years ago. My every instinct was telling me things weren’t right, he also locked the front door behind me. He ended up holding a knife to my face, then laughed and said he was joking. I ended up pushing him out of the way ( he was an old man ) and just ran. My boss also laughed, I felt she thought I was making a fuss. However, my more senior boss took it seriously and was lovely. Agree with other posters regarding health and safety policies, glad you’re going to tackle your moronic boss. Always trust your gut.

Holothane · 20/08/2020 21:31

My god this is horrific, this must never happen again.

Longdistance · 20/08/2020 21:33

I used to work with EA and they used to have a ‘safe’ name to call if they were in danger. As you are a photographer the estate agency have failed in their duty of care to protect you and should’ve told you the safe name. This was introduced because of Suzy Lamplugh.

PreggersMcPreggers · 20/08/2020 21:35

You should have an agreed name, that when it's said on a call means you need help/emergency.

"Oh hi John, I need leave a message for cilla black" for example. I hope that makes sense

RoseTintedAtuin · 20/08/2020 21:35

That is terrifying! Definitely speak to your boss about safety practices and lone working policies. Thank god you are ok. So sorry you must be so shaken by this.

Monkeynuts18 · 20/08/2020 21:39

I’m really surprised at a few of the posts on here criticising the OP’s behaviour and she should have handled the situation differently. She’s had no formal lone worker training, she had no means of getting assistance and she was understandably terrified. She’s the last person who’s to blame here.

Sorry this happened to you OP, it sounds awful. I see you’ve already said you’re going to speak to your boss - you’re absolutely correct to do so, stand your ground and don’t let anyone tell you you’re overreacting or that it was your fault. Your employer has a duty to put procedures in place to keep you safe at work.

I see other have mentioned the Suzy Lamplugh Trust. Might be worth checking out their website.

HumphreyCobblers · 20/08/2020 21:40

That is awful. How dare your boss laugh?

So sorry that happened to you.

JacktomyDaniel · 20/08/2020 21:41

I might be being extreme but I'd document these concerns with 101.
Not as a need for investigation but maybe he's known to them and it would help to identify any potential issues brewing x

MissLucyEyelesbarrow · 20/08/2020 21:45

I’m really surprised at a few of the posts on here criticising the OP’s behaviour and she should have handled the situation differently. She’s had no formal lone worker training, she had no means of getting assistance and she was understandably terrified. She’s the last person who’s to blame here

There are always twats who like to tell themselves that nothing bad will ever to happen to them because they would be clever/brave/resourceful enough to handle the situation differently. Think of Jacob Rees-Mogg and Grenfell - it's the same thing. They are usually stupid and self-centred types, who lack empathy and imagination.

HollowTalk · 20/08/2020 21:45

Your boss's behaviour was really shocking. The Suzy Lamplugh Trust does training on this sort of thing.

latticechaos · 20/08/2020 21:46

Horrible and your boss needs to take this more seriously.

I'd email how this has really shaken you, that you need a system and you feel very concerned.

CherieBabySpliffUp · 20/08/2020 21:47

As you don't work for the estate agents I would be asking your boss to inform them what happened today. The guy at the house might act the same if a female estate agent goes round by herself.

MrsHound · 20/08/2020 21:48

OMG thats awful. Your boss is an arse. You did what you needed to in order to keep yourself safe and be able to get out of the house. I really thing you should tell the police, its false imprisonment. What if a lone woman goes to view?
After you have told the police , get a lone worker policy in place with your boss and remind him of Suzi Lamplugh.
I hope you do tell the police that man could be very dangerous.

JulesCobb · 20/08/2020 21:50

It’s his insistence that he wouldn’t try to hurt you (or that he wouldn’t want to be stuck in with a strange man) coupled with locking you in, which I find bizarre. It was completely unprompted, it makes you think “are you trying to hurt me?”. Why did he lock you in?
This stuck out for me too. He was intentionally trying to intimidate you.

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