To wonder why we still use PayPal?

[Therollockingrogue]

I hate PayPal.
Yet again, they are holding my money for no reason except from their ‘own internal security reviews’ . I’m forced to use PayPal because the platform I’m using insists on it. For YEARS I’ve had issue after issue with PayPal in various ways, through eBay, and other sites where there’s been no other option. Yet through my bank I have a million tools to send money safely globally, and at a far cheaper rate. Anyone else mad at PayPal?

[QuizzlyBear]

I've used it via eBay for over 15 years as a buyer and seller and as an online shop owner for the last year (it's our primary payment method) and have honestly never once had an issue with it.

They've also come to my rescue re refunding money on dodgy purchases etc a few times. That's why I'd prefer it to bank transfers.

[bez91]

I hate them too. They realised earlier this year after 11 years of using them that I'd opened the account a few months because my 18th birthday (I don't even remember) so banned me when I was 29 😂 🤷‍♀️

[SockYarn]

I;ve not had issues either. I am a freelancer and a couple of my clients use paypal to send me money. Only time I ever had an issue was when a client changed the credit card they used to back their account and my money was on hold for a week.

All other payments go into paypal without issue and I withdraw immediately into my bank account - by the time I log out pf paypal and into my banking app the money is there.

[speakout]

I am really surprised at all these negative comments.
I have been using paypal for 16 years and never had a problem.
The odd payment will be held in pending sometimes but usually resolved in a day or two.
It is always easy to get in touch with customer service, and the staff - especially for my paypal business account are very helpful and attentive.

I don't get the hate.

[FishOnPillows]

I’d never had an issue with PayPal before, but it’s annoying me right now. I returned an item I’d bought, and the seller issued a refund when they received it. It’s now been stuck as “Pending” for 10 days. PayPal originally said it would be available on or around 4th August. But what does that even mean?!

I’ve never been refunded via PayPal before, but if it’s going to take weeks to come through I’m not going to use it again. That’s a fair amount of money to me thats now in some kind of limbo. I had no idea I’d have to wait to receive it.

[TheGreatWave]

Their CS is shit. I have been trying to resolve an issue since May and it is absolutely impossible.

[Therollockingrogue]

Yes. The customer service is so frustrating. Zero continuity. A different rep with a different idea as to what the problem could be every time. They make promises that never come to fruition. Blame mad arbitrary ‘security’ decisions for everything.
Arrrghhhhh

[ViveLEntenteCordiale]

This has happened several times to my husband - we both sell on eBay but he sells higher value items. The biggest problem for him is that they hold on to the shipping money. Every time he has to contact them and explain that he doesn't necessary have £70 spare to send a 22kg package abroad by courrier. If he had space money he wouldn't be selling stuff on eBay!

It doesn't usually happen to me but I sell cheap things with cheap postage so finding less than £10 is not such a big problem.

I did have my account hacked recently though, and money stolen via Skype. Paypal tells you to contact Microsoft and 3 weeks later I still have no reply from Microsoft

[Therollockingrogue]

@ViveLEntenteCordiale exactly , this is kind of my issue . Postage doesn’t always mean the prices of a first class stamp. It becomes very tricky if PayPal hold money for ages and the seller has to keep covering the coat with no payments coming in. I’m uncertain I’ll ever be paid for my items, so every time I pay a courier from the buffer fund , or allow an item to be sent out, I have the feeling I’ll never actually receive my money.