I feel my husband is making us fools

[Wouldyoudoit2]

We engaged a company with good reviews to move our hot tub from one property to another. The distance is approx 100 miles.

We were quoted £600. Having had a hot tub moved in the past, this was the maximum I wanted to pay for this distance but asked if this was inclusive of VAT. We were told it was, all good.

The agreement was to meet (socially distanced) at one property at 9am for load and then the company had another job to do somewhere on the way, so the plan was to message or call and give a guide as to when they would be arriving at the other end and we would get there to ensure access is available for drop off.

My husband goes to the property as planned at 9am. The company did not arrive until nearer 10am.
I get a message from my husband to say it has been loaded on to the truck and that they will be taking it back to theirs (not sure if it’s a lock up or home) and bringing it to destination property on Monday.
They will wash it over the weekend and do the service on Monday at the house.

I’m fuming!
Here is my side: I feel that my husband has just allowed a company to drive away with our property and they could do anything over the weekend such as create jobs/repairs that they will come across when servicing it on Monday.
He has allowed this as the guy is running late (not my problem he has been more than one job for the day in the diary and arrived late) and it will make it easier on everyone.
The guy has offered no discount for moving the goal posts. I am quite happy to wash my own hot tub over the weekend and can accept he may run later but want my hot tub to be delivered on the same day as planned.
I then find out he is not charging VAT. I didn’t want a cash job, again this guy is manipulating the situation to suit his agenda at no cost to him.

This is just not what was agreed and I’m not happy.

My husband thinks I’m too cynical and need to trust people.
I think he is being foolish.
Who do you think is BU?
I’m also annoyed that he did not call to discuss whether I agreed with this change.

(The hot tub cost £15k when new. Please don’t take that wrong, it is just factual information as to what they have in their care over the weekend).

Well I don't have any experience with pricey hot tubs, or pricey anything to be honest.
My first thought was you are being unreasonable however, I work for a small company (not in the hot tub industry) and I know 100% we would fullfill the job ASAP if not today we would work tomorrow.

However you seem to have a real issue with tradesmen/women. Please stop.

I only trust companies and tradespeople to a point.

I was going to agree with you, until you made this sneery comment.

Call the company, be CIVIL and see if they can deliver it today as planned... then sit in your hot tub and chill the fuck out.

How is the OP 'controlling' for not wanting her husband to potentially give away 15k worth of stuff that they both own to some dodgy tradesmen?!

Yeah it would piss me off too.

@TooGood2BeTrue

You mean, the same “dodgy tradesman” that had good reviews and is the reason the OP chose to use the company?

FFS.

WizardOfAus let me clarify that a bit better.
It wasn’t meant to seem that way.
I don’t trust anyone I don’t know 100%. I don’t know many people that do.

If you met someone for 5 mins, you may think they seem nice but would you give them 100% trust? It’s something yang grows with time.
We all take a bit of a gamble initially and then if we have a good experience, we tell people about it and recommend to others.

If assume they were renting it someone for the weekend. What would be the reason for not delivering it the same day?

YANBU. There's no way in hell I'd be happy about this. Why did the delivery guy forsake your delivery over someone else's that's down the line?? He should have called the next client and told them he'd have to reschedule, not you. I'd call them back and demand your delivery. Anything could happen over the weekend whether damage or loss.

@TooGood2BeTrue As my message above.
We all go with someone we feel we can trust but when it is the first time using a company, you never really know.
Reviews act as a guide. I’m not saying it is true in this case before someone suggests I am but companies can buy reviews.

Some may feel I am too cynical. I guess it depends on our own individual outlook and experiences.
I have had some terrible ones when I was younger. It doesn’t make me never trust anyone again but I do run through what could go wrong in my head and try to mitigate as much as possible without being ridiculous.
No, I’m not comfortable not knowing where my property has been taken.

The decision has been made. I have no choice but to trust everything will be fine but if something did go wrong. The question may be asked “why did you agree to let someone change the terms and just drive it away without knowing where it was going?”

Did you get a written quote for the work, what was agreed and showing if VAT was included or not? If not then you are both to blame, after all, by your own admission, you do things 50/50. Always get a written quotation.
Your DP made a decision regarding delivery that you weren't happy with, but he was. Does he always have to ask your permission on every thing?

I can't believe the number of trolls on this thread; I would have it taken down OP or you'll risk getting even more annoyed and stressed by all these unhelpful answers

You can’t accuse people of being trolls because you don’t agree with them

@TooGood2BeTrue
Didn’t mean to tag you on my last. It wasn’t meant for you.

They could be renting it out all weekend hence offering to wash it before delivery. You aren't unreasonable in the least. They could end up renting it and getting ripped off on getting it back or they could damage it and the service on Monday could be putting others use right not yours. Definitely insist on it today or you want rental costs deducted daily x

Bluntness100

People are absolutely entitled to different opinions. I accept that but people do feel the need to label people and make them absolutely and definitively bad or good.

Interestingly, I may be worrying what “could” go wrong with my business transaction and evaluating possibles but some are deciding “I am” whatever they choose me to be.
Irony at its finest.

DaveTheDesigner You are mistaken. I was given the quote. I asked if that was inclusive of VAT. I was told it was.
I never tried to avoid it, on the contrary, I would rather do things correctly.

YANBU. Why is the company's time more important than yours, their client? They agreed a price and a timescale and they've reneged on both. Unfortunately, they asked the client if it was agreeable (your husband) at the time and he agreed to it so I don't see what you can do about it. The problem is with your DH I reckon.

Did you get a written, not verbal, quote for the work, what was agreed and showing if VAT was included or not?

I could not get upset about this.

Your poor DH - surely you don't confer every decision

Surprised at everyone being so relaxed about someone agreeing to accept their money to handle an expensive personal item in a specific way only to be told last minute that, nah, it's not happening like that.

The reason you've got these replies OP is because you said it was a 15k hot tub. If you'd said it was your car or a home dialysis set up or something it would've been a different story

Blimey you must be bubbling over! I’d not get in a proper lather till Monday when they don’t turn up with it as the company has gone in a puff of smoke and legged it with your tub. Then you’ll be in hot water (or rather your husband will be) they’ll be steam rising then! I hope you have insurance!

Have you phoned them yet and asked for the location of your hot tub and the insurance information to ensure it is covered? Z

Ignore the z at he end there. Not really sure how that snuck in.

"they’ll be steam rising then" who will be steam rising and what does that mean?

Your husband made his decision with the information he had. He is the one that had to wait for them. IMO you only need to ring and discuss with a spouse if its important. This isnt really.