To be FUMING?!!

[rainbow1982]

I'm currently 23 weeks pregnant and suffering with bad spd which is mainly felt in my lower back. Our sofa was on its way out so on the 27th December we went and ordered a new large sofa and snuggle chair from a local place (not a big chain) and were told it'd be 4-6 weeks but pretty much guaranteed it'd be first week of feb. There was discount on and we'd calculated for both it'd be £970. We paid 50% and the lady said the total bill was £720 so we paid £360. I was obviously confused as it sounded too cheap but on our invoice it had '£250 discount' so I assumed it was an extra, albeit poorly advertised discount.

We went back in the shop 2 weeks later and got a mattress which was £400 and when we were paying I mentioned we'd ordered a sofa with them too and the woman looked us up and said there was an error on our last invoice and our total for the sofa was actually £970. I was obviously annoyed and really wanted to argue the point but with pregnancy hormones and this bloody pain I didn't push it and just said it was a bad mistake to make and had we not gone in for the mattress we'd have probably only been told about the mistake when the sofa was actually in.

Anyway fast forward to this morning and they ring me to say they're currently chasing the supplier and waiting on a call back. I was mad again cos I thought she'd be saying it was ready (I'm not normally so easily angered it's my hormones honest!) she then said 'there's delivery slots tomorrow my to which I said yes but we don't know the sofa is ready yet so no point getting excited it might be tomorrow.

She's just rang me again and said it'll be ready 24th if feb and delivery can be a few days after!! I'm LIVID!! I cannot sit on our sofa for more than 15 minutes at a time and if I lie on the bed to watch tv I really really struggle to walk when I get up. I've just very firmly told the lady I'm really really unhappy and I would like a call in the morning from the manager. I've told her I am NOT paying full price for this sofa, given the ridiculous mistake with the cost AND the fact it's another 3 weeks!! I'm so annoyed, where do I stand though when the manager calls?? We owe them £610 which we need to pay when the sofa is ready for delivery but I don't see why we should pay the full amount?? I don't want to cut my nose on and say stick it because we won't get it for this price anywhere else and I don't know if we'd be able to get the deposit back anyway if we did do that?? Please help!! What would u do?

What a ridiculous invoice don’t pay any more than what’s stated on there! If they can’t work out their own system that’s their look out! Pay the other 50% if you’re happy with it, when it arrives less a discount for the late delivery!

Umm .. if it were me I'd have paid for that on a credit card as if this lot might be having "trading difficulties" when they can't supply as they've gone the way of the rest of the retail high street, sad as it is, at least you'd have the credit card company to pick up the loss;!.

You might want to ask @MNHQ to remove your photo as it clearly shows the sofa supplier and your order number on it.

Aside from that I don’t think YABU on either point, you have an invoice, which is a legally binding contract Clearly stating the price, it’s not your fault you were mistakenly given a discount.

They gave an invoice (offer) OP signed it (acceptance) that’s the contract. They can’t come back and ask for more money.

Those saying she should pay up, imagine you bought your weekly shop, paid for it and as you left the store, the cashier came running after you and said you had to pay more. Or if the people you bought your house from called you a month later and said they actually meant to sell it to you for an extra ten grand. You’d pay up? Of course you wouldn’t.

I’d say you just have to live with a later delivery, these things happen but if you have an invoice and you’ve agreed to pay it, they can’t just decide they aren’t discounting it.

MintyMabel

If they'd accidentally forgotten to scan a £250 bottle of Moët and I knew it, I would certainly expect them to come after me. I would not be capable of the mental gymnastics required to convince myself I thought it was a "poorly advertised offer".

I have gone to buy things, both big and small and received unexpected discounts and just accepted them as I presume the store knows what it is doing so I don't see any reason for the OP not to expect the discount to apply. The store should charge what is on the invoice.

Also with regard to delivery I would be pissed off but get on with it.

fuck that i wo9uldnt accept a higher price either

Based on your invoice they made a mistake with how they calculated it. They should honour what's on the receipt. The delivery aspect is less unclear. It's usually an approximate lead time and not definite.

To be fair, that invoice clearly states a £250 discount with £758 left to pay so I'd DEFINITELY argue that & stand firm. However, the delivery being slightly late is probably not within their control & not really worthy of being LIVID & FUMING.

That invoice is pretty clear, YANBU. It shows the discounted sale price then a further £250 discount. That store seems to have daily special offers and flash sales that last for a few hours so totally reasonable to think that the extra discount was correct even if it was unexpected.

I FEEL YOU!!!!

I haven't been able to sit on my sofa since I was 5 months pregnant. DS is 13 months old, I thought my issue would go away but it hasn't and we have just spent 2k on sofas.

But my understanding is that they give you an initial 'round about' date and and give you a more specific date closer to the time so YABU there.

I don't understand the price thing so I won't comment.

But mainly I just wanted to sympathise with the lower back pain and inability to sit on a sofa.

My way round it so far is a feeding/gliding chair because it's at a better angle. I'm sat in it now.

It says on there thank you for your purchase and a clear price. I’m a bit rusty on law but I’m pretty sure that constitutes a contract and they can’t just ask you to pay a different price at random.

Are there really so many wet blankets in the world as in this thread that would just roll over and pay £250 extra?

OP sympathies for the SPD It's utterly miserable on top of crazy hormones. Hopefully you'll be one of the fortunates whose symptoms disappear with the birth.

As for the pricing, I'd do as PP have suggested, and discuss the invoice you just showed us with the most senior person you can pin down. Given that it's going to be 3 weeks later than stated, I don't think it's unreasonable to be recompensed for the delivery costs. Even if they don't charge an 'on top' delivery fee, that cost will be built into the price you're paying somewhere. Given they've not delivered in the agreed timescale, it's certainly not unreasonable to not pay that element of your bill.

In the meantime, I used to strap hand warmers to my coccyx region to ease some of the discomfort. It was like having a hot water bottle, but still be mobile. They're not hot enough to be dangerous for baby (I checked with the MW).

Are there really so many wet blankets in the world as in this thread that would just roll over and pay £250 extra?

It’s not extra. They got the invoice wrong. The advertised price is what the OP would be legally expected to pay.

When you Have SPD it is difficult to be anything other than U! The pain is unreal. Tell the manager you’re going to start sleeping on the display model in the shop until it’s sorted. That, or tell the manager you’re posting the story on Twitter/Facebook.

You knew the price was a mistake but didnt say antything because it was in your favour. Now you have been caught out you are fuming???

I csn understand the delay in delivery is frustrating.

But come on OP, you knew the invoice was wrong but didn't query it because you thought you had got one over on the shop!! Now youve been caught out you can hardly complain!!

Annoying but you are being way OTT about it. Deliveries and stock get delayed often. Not much to be done about that really. I think you are mostly pissed off because you thought you 'd got away with something cheaper than you should have, and then it turned out that you had to pay up.

RAINBOW — totally get your frustration and anger.

And I certainly would not be paying the £250 extra. The price was documented, discounts applied, deposit accepted. Once money changes hands, you have entered a legally binding agreement.

I 100% sympathise with you OP with the spd I had it both pregnancies very early on and it really gets you down. As for the sofa....if you have the invoice stating 720 then that's what you're paying. I would fight it till the end. You a pregnant woman who doesn't need any stress added on top of what you're already dealing with and it's their cock up so they need to deal with the consequences. I think you are well within your right to be p**d off!!!

And just so you know as soon as that beautiful baby comes the spd disappears magically straight away!!!

It is a bit annoying but these things happen. Could you ask for some more money off? Come 24th, you'll have forgotten that it took so long to arrive.

@bohobunny 'shaved apes'? Seriously? I bet you bitch about every builder you have ever met, too. I bet they also hear you braying and spin the job out much longer, just to piss you off and get more of your money. Good for them. Sincerely, a builder's daughter.

I sympathize with the invoice and would definitely talk to them about that.

The delivery of the sofa, not so much.
We ordered from SCS recently and were told that our sofa would be ready in 6-8 weeks, we would then need to wait for an appropriate delivery slot.
There may well be delivery slots available tomorrow but you don't know when your actual sofa will be ready. A delivery slot doesn't mean your sofa is made, as you pointed out to the girl on the phone.
We were told anything up to the middle of February but, based on when it came in to the warehouse and delivery, we might not get it for a week/two weeks afterwards.

I thought that was standard practice when buying things made to order.

You knew the price, and because it swung in your favour you didnt query it. If they had missed taking the 250 discount off you would have asked on the spot. So you need to stop trying to justify your reasons in your head and pay the full price requested.
I am however with you on the delivery time, 3 weeks over is a long time,and I would complain to head office,and in the circumstances a goodwill of say, £50 off would be reasonable.

Had the amount on the invoice been incorrect and more e.g £1200 instead of £970 you would have questioned it at the time. The fact it was less you didn't, as it was in your favour and you thought you'd got one up on the shop. They are telling you that you need to pay what you expected to pay...why do you think you should pay less?

"pretty much Guaranteed" is not guaranteed. Unless you were given a definite delivery date on order, it isn't actually late is it.

I'm sorry you are suffering with SPD but this has zero to do with the shop and is in no way their responsibility, they don't have to accommodate your pregnancy in any way, shape or form.

You are being precious.