Wheelchair / buggy on bus

[MoonlightMistletoe]

Today I had got the bus with my sister we both have children I had my toddler who was walking and my one year old who's only just started to walk who is still in a buggy, my sister has a 12week old baby who was also in a buggy.

We had got on the bus as you do and the next stop another parent got on with their buggy, a few stops later we stop and straight away a woman is screaming/shouting at the rear doors with her phone in our faces demanding we collapse our buggies, very angry , shouting at us with buggies and also at the driver. The driver is telling us to stay put due to her being aggressive and recording us. Someone on the bus was telling us to co operate with the woman who wanted to get a person on the bus who was in a wheelchair. We know disabled people are a priority and had absolutely not said we wouldn't put the buggies down, I was taking my sleeping one year out the buggy while this woman was still swearing and being nasty and recording us, I had given my baby to my sister to sit with my toddler and herself while I was about to take her baby out the pram then all of a sudden everyone made a "ohhhhhhh" gasp and the disabled man has fallen down the side of the curb and bus sideways in his wheelchair.

She then looses her absolute shit at us for her own mistakes being so caught up in recording us to make sure we move that the man is now probably injured.

AIBU to think all she had to do was say excuse me can we move the buggies so I can get the wheelchair on?

@ilovesooty you are seriously clutching at straws. Why would I report him for that, has he broken the law ?

I'm not clutching at straws. I think that was seriously unprofessional behaviour and merited a complaint in its own right.

@ilovesooty has he broken the law ? He was stating that the woman is aggressive hence why he didn't allow her on the bus. He wasn't saying anything inappropriate. He done his job at keeping he's passengers away from aggressive behaviour which If she came on she could have become violent. There were children on that bus would you want your child to be witnessing someone calling you a cunt? I think not. It's sad the man didn't get on but he would have if she didn't act like that.

@ilovesooty I won't complain about someone who got my children away from someone acting like that in front of them.

This thread is going round in circles. It’s not about breaking the law. But about codes of conduct and the balance of power.

There was no need to discuss her with users of the bus. That was unprofessional and i am astounded that you are incapable of understanding that. Where did i say he broke the law? You simply don't perform a public facing role and discuss customers with other customers.

@Mummyoflittledragon precisely.

I don’t understand why people are trying to cajole the OP into reporting a bus driver for doing his job... it would be a bad idea to let someone do aggressive on the bus. It is fine to let passengers know that. I see nothing unprofessional in his conduct only the careers. OP it might be time you let this go as some people will never get this view.

I wouldn’t change the current situation no but I would ensure drivers conduct their job properly. Which includes managing the space according to the law. Ie priority to wheelchair users. If the driver abuses their power over someone else, which sounds like it could be the case here, then report.

And some people will obviously never understand or be aware of professional codes of conduct. I'm not cajoling the OP. She obviously has no understanding or awareness of professional behaviour so it's pointless.

And the OP clearly stated that he ylked about the woman's previous behaviour to the passengers. Not on.

Wheelchair users shouldn't need to ask for their space to be cleared. Buggy users shouldn't be in there to begin with.

Yet the signs say that they are allowed when it is not needed. Plus, it wasn’t a wheelchair user asking, it was a carer shouting abuse for OP to move. The carer is not in a wheelchair so how is OP supposed to know to move beforehand especially sitting in the rear. If it was a wheelchair user in front, OP should/would have moved.

The carer could have had the wheelchair user in front of her instead of leaving him behind her. If she had, OP would have seen him and moved and the poor man wouldn’t have fallen out. OP still tries to move despite the driver telling her not to. The bus doors were still open when the man fell over and while OP was moving. The moment the carer saw that OP was moving, she could have moved the man closer to the bus and waited until her and her sister had finished and moved him into the space. She didn’t.

He’s a bus driver not a therapist. I’d be perfectly happy he didn’t let someone acting aggressively at the time get on the bus. And it’s sad he and other drivers clearly have to deal with that behaviour regularly. It’s not on.

Looking at this from the carers perspective. She has previous interactions with this particular driver. He had already told passengers not to move, he must have history with this driver not letting them on te bus. I imagine the filming was gathering evidence to present to the bus company for his on going behaviour towards her. I don't blame her for getting upset.

No one said he was a therapist. What a silly comment. He has absolutely no right to talk about someone's previous behaviour with customers.

Fucking hell, now its up to the wheelchair user to ask
What about disabled people like my dd who even though an adult can't talk.
The op is now milking this. She should have reported the driver day one. But imo she is loving the attention.
I now await her reply about her being alowd(allowed lol)

Yet the majority of you excusing this woman's behaviour is the person who managed to not put this mans breaks on and so he fell into the curb. Stop deflecting the blame.

Has it crossed you mind that he might just control his own chair and breaks? No didn't think so.😠

He had already told passengers not to move, he must have history with this driver not letting them on te bus. I imagine the filming was gathering evidence to present to the bus company for his on going behaviour towards her. I don't blame her for getting upset.

How was her cursing at OP in front of several passengers including children going to help her case?

@Samcro she will just come back to tell you she isn't going to get on a bus again.

If she and some others have no understanding of workplace conduct of course they don't understand why the driver fell short of expected standards.

@Samcro you are right the man in the wheelchair didn't need to ask, the woman didn't need to shout.

It’s not - there is no law of confidentiality he has to adhere to for his role in that scenario. If there was I’d have a few taxi drivers, checkout assistants as well as bus drivers to report. And in my opinion, protecting the OP and the rest of the passengers was the right call.

As someone mentioned, if there is an ongoing issue with the driver and carer and she has recorded evidence that would be for her to present it. Based on what OP has witnessed - not conjecture, the driver made the right call.

And like samcos child my own child was once completely non verbal. It's not as black and white as you are making moon.

@my2bundles well I'm sure he wouldn't have rolled down the hill into a curb then. He was a fragile old man.

So moon. It's completely beyond your compression that the man could have complete controlover his own wheelchair. I notice you have completely avoided responding to this fact.