Mumsnet Logo
My feed

to access all these features


Eve mattress cover “normal wear and tear”- AIBU?

6 replies

ArgumentativeAardvaark · 04/12/2019 15:14

Does anyone else have an Eve mattress bought a few years ago? We got ours in mid 2016 and have been delighted with it but the cover has worn right through just by normal contact with the wooden bed frame (pic attached). Eve say that it’s normal wear and tear and we can’t get a replacement under the warranty. My take is that if I had bought a conventional mattress I would not have expected the cover to only last 3 years.

To be clear, this is not a topper or extra cover, it is the outside of the mattress and when you unzip it it is just the layers of foam inside. We have never moved the mattress between rooms or used it anywhere except on a good quality bed base.

I feel that paying £70 to replace the cover after only 3 years using a £650 quid mattress is ridiculous. But maybe IABU?

Eve mattress cover “normal wear and tear”-  AIBU?
OP posts:

halcyondays · 04/12/2019 15:17

Yanbu at all.


Louloulovesyou · 04/12/2019 15:21

Eve mattresses are awful. Ours sank on one side (my side) I am short and skinny so it wasn't excess weight. It only lasted a year! I have a sprung mattress now much more comfortable


ArgumentativeAardvaark · 04/12/2019 15:23

I have no problems at all with the mattress comfort. We really like it.

Just the cover.

OP posts:

GoKartMozart · 04/12/2019 15:51

Can you patch it?


ArgumentativeAardvaark · 04/12/2019 16:05

Not easily, the hole is right up against the edge and, frankly, I don’t think I should have to have a patched mattress cover after only 3 years. It has worn away like that at all 4 corners by the way.

OP posts:

Elieza · 04/12/2019 19:53

Speak to trading standards and see how long they’d expect it to last?

Tell eve about it via Twitter. That ought to get you a speedy response.

Please create an account

To comment on this thread you need to create a Mumsnet account.

Sign up to continue reading

Mumsnet's better when you're logged in. You can customise your experience and access way more features like messaging, watch and hide threads, voting and much more.

Already signed up?