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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To find these retail practices annoying

338 replies

Mistlewoeandwhine · 03/12/2019 15:54

  1. Having to pay 10% service charge added to the bill (with no pre mention of the fact) in Yo Sushi - which is expensive enough for what it is anyway. I only noticed when I read it on the receipt afterwards. I always tip waiting staff 10% anyway but I give it in cash to the actual server so I know they get it. If Yo Sushi want to pay their staff higher wages, they can do it themselves.

  2. Lush - I know some people hate it but I don’t. I like their products but I can assure you that I buy FAR LESS when some stranger is standing beside me, disturbing my rare moments of peace and making me smell stuff I’ve no interest in.
    Stop it Lush!

OP posts:
Chewbecca · 03/12/2019 17:32

I also hate being disturbed whilst browsing and head for the exit more swiftly.

But I think it is very very normal for a 10% service charge to be added on the bill when you eat in. Doesn't bother me at all, if the service has been so awful I want to remove it (rare) then I need to let them know what the problem was anyway and ask for it to be removed.

Unescorted · 03/12/2019 17:34

Putting different items in different places.... TESCO I am looking at you. Nuts/ seeds can be in the fruit section, world food section, crisp snack section or baking section.... just put all the almonds together.

Mickhasnotorso · 03/12/2019 17:34

Extra display units in the already narrow aisles so I can't fit my pram through. Often wonder how wheelchair users manage.

MidnightCircus · 03/12/2019 17:34

I work in retail so to clarify (not that's it's been asked for but still);
Upselling, set by the head office, staff made to. We hate it too!
Emailed receipts. Eviromentally friendly. No paper and receipt paper cannot usually be recycled.
Following you around. Staff also hate this but we are made to! Most places do a mystery shop which asks if you are approached by a staff member. You can fail the whole thing if it's not done.

MidnightCircus · 03/12/2019 17:35

Environmentally* can't spell today

HowlsMovingBungalow · 03/12/2019 17:38

Emailed receipts means the company has your email on their database (was for the retailer I worked for) which was also included in your target - how many customers details you could gain.

Mickhasnotorso · 03/12/2019 17:38

The emailed receipts aren't for environmental purposes, they're for spamming you or selling your details purposes.

rhubarbcrumbles · 03/12/2019 17:42

Morrisons when they only have half the lights on and it reminds me of a store in the former East Germany during the 1980s.

lotusbell · 03/12/2019 17:43

I agree with Lush staff being pushy but I just say "no I'm ok thanks, I've shopped here for years, I know what I'm after", it's not hard and nobody needs to be rude or get offended. They're just doing their job at the end of the day. There's so much hate for Lush and so many seem to take delight in slagging them off for their policies/vag unsettling ingredients/campaigns/headache-inducing smells - just don't buy there, it's ok. We all have choices!

MidnightCircus · 03/12/2019 17:44

Depends on the shop. Where I work it's not for spamming as we have to specifically give permission for that on the till. Weirdly nobody ever says yes haha

pictish · 03/12/2019 17:44

Yanbu I hate all of these with particular onus on pushy, pestery sales staff. I know they are instructed to make pain in the arse of themselves annoying the shit out of browsing customers. It’s a shame for them. They make me feel so self conscious it results in me abandoning ship though. It’s not polite to tell them to piss off...even if you’ve given your no eye contact ‘no thanks I’m just looking’ already.

PowerHooper · 03/12/2019 17:45

An online one - follow-up emails after you've been browsing from websites with a faux matey, 'Ooh, you were thinking about this item - did you forget to buy it?' message.

No, I didn't want it, and now you're stalking me. Back off. John Lewis.

Although sometimes websites offer you a 10% discount bribe to go back and follow through with the purchase. Which sometimes works.

Lovemusic33 · 03/12/2019 17:45

When you ask for a online receipt with big stores such as “newlook” they link your email address with your card details. The other day I went to buy dd some jeans in newlook and they automatically sent a receipt to my email even though they didn’t ask me (my card must have linked to my email from the last time I went in and gave it for a online receipt).

Not a fan of being hounded in Lush either. I just want to go in and sniff things without being badgered into trying new products.

Babybel90 · 03/12/2019 17:46

In Debenhams buying underwear for my wedding and I ask for a bag and she looks me up and says in a you-can’t-afford-it voice “it 5pm’s you know” errr yes, I’ve just spend £60 on knickers, I don’t think 5p is going to tip me over the edge!

Lulufluff · 03/12/2019 17:50

@Babybel90 had to reply to you as I’m laughing at the thought of her thinking you’re going to carry around lingerie without a bag 🤣

Stickybeaksid · 03/12/2019 17:50

Do lush not have the leave me alone baskets everywhere. Take a basket with a certain tag means fuck off shop assistant

WeBuiltThisBuffetOnSausageRoll · 03/12/2019 17:51

Is there some sort of training camp where lush dispatch there staff from

Yes, it's in Sweden and they feed them surströmming three times a day, until they mentally and psychologically break them. Only once they burst into actual verifiable tears of pure joy and proclaim it the most delicious food ever - denying on oath that it stinks now, ever did stink or will ever stink in the future - are they allowed to leave and go to work in a randomly-allocated branch somewhere in the world.

At the slightest sign of potential dissent and the mind-control wearing off, they get a putrid herring left in their locker with a gift tag that says "With love to you from Big Brother - stay lucky" and they somehow manage to find their new happy and carry on in a state of automatic ecstasy.

Unlike other companies, they don't have a Personnel or HR department - if disciplined, they have to report to a terrifying elderly lady known only as 'Perfume Pam' and their official job title is 'Broken Chattel in Perpetuity'.

MidnightCircus · 03/12/2019 17:52

pictish you can say you'll find them if you want any help, I love it when customers tell me that as it means my boss can't moan at me for "ignoring" them!

TheTinselrati · 03/12/2019 17:52

Girls clothing retailers - ENOUGH WITH THE FUCKING UNICORNS!!!

Its getting bloody difficult to buy anything anywhere for an 8yo girl that doesn't have a fecking unicorn on it. Unicorns are so 2017 but it seems we have not yet reached peak unicorn. Please stop it - or at least give narwhals a go.

welshladywhois40 · 03/12/2019 17:54

Oh yes - I was in a concession in a department store recently and three times the sales assistant tried to help me and three times I told her I just want to browse - so I stopped browsing and left as if I wanted to shop with some I would have brought someone

Autumntoowet · 03/12/2019 17:56

They see my hair and I’m like a red rag to a bull
🤣🤣🤣🤣😂

WeBuiltThisBuffetOnSausageRoll · 03/12/2019 17:59

An online one - follow-up emails after you've been browsing from websites with a faux matey, 'Ooh, you were thinking about this item - did you forget to buy it?' message.

Ooh, eBay do that. Somebody sends you a link (or posts something on MN) saying "Will you ever take a look at this hideous monstrosity?!" and eBay clings on for grim death, sometimes for weeks, convinced that you're desperate to buy it and that a 2.5% discount will surely seal the deal for you.

Not actually retail, but ITV stalk you in the same way if you start watching something on the Hub and then don't finish watching it. They email you asking if everything was alright as you didn't watch it to the end. Yes, because I clicked on it by accident or it rapidly turned out to be infinitely crapper than your glowing blurb promised it to be.

Like getting near-fatal food poisoning at a restaurant and them offering you vouchers by way of apology 'to use when you next visit us'.

countdowntochristmas · 03/12/2019 18:00

This is why I do 90% of my shopping online .
There are never enough till staff and they always seam oblivious that the queue is getting longer . Wilco's near me I've stopped going in , won't be surprised if that closes . 1 person serving who takes a age ffs I'm in a rush .
I hate any sort of selling near shop doors or outside precinct like would you like to adopt a dog or energy supplier . NO !!
And those that say these people have no choice yes I'm sympathetic I'm sure they are not doing it for fun but they wonder why more and more people shop online because it's so annoying.

ShirleyPhallus · 03/12/2019 18:00

My recent irritation is since the introduction of the 5p carrier bags, shop assistants at the till don’t actually pack stuff for you anymore, they just chuck the bag at you.

Given how small the space is at a till anyway isn’t it easier to just pack the items as they’re scanned?

ifIwerenotanandroid · 03/12/2019 18:00

I've tried giving the Boots No7 vouchers to someone else. Nobody wants them.

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