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AIBU?

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Original poster

To find these retail practices annoying

338 replies

Mistlewoeandwhine · 03/12/2019 15:54

  1. Having to pay 10% service charge added to the bill (with no pre mention of the fact) in Yo Sushi - which is expensive enough for what it is anyway. I only noticed when I read it on the receipt afterwards. I always tip waiting staff 10% anyway but I give it in cash to the actual server so I know they get it. If Yo Sushi want to pay their staff higher wages, they can do it themselves.

  2. Lush - I know some people hate it but I don’t. I like their products but I can assure you that I buy FAR LESS when some stranger is standing beside me, disturbing my rare moments of peace and making me smell stuff I’ve no interest in.
    Stop it Lush!

OP posts:
VanGoghsDog · 03/12/2019 19:32

Or the new 'Would you like the receipt?' Yes of course I would!

Why? 90% of the time I don't want it. I refused one for calamine lotion today and one for stamps. Waste of paper if they can stop the till printing it.

SchadenfreudePersonified · 03/12/2019 19:33

Lush upsets my vulva

Mine too Mrs Foxx.

It makes it cry.

BettyCrockaShit · 03/12/2019 19:34

WH Smith's and their impulse purchase Terrys Chocolate Oranges.

I'm not Alan Partridge. I have no need for multiple Chocolate Oranges at any point during the year.

PenguinsOnParade · 03/12/2019 19:38

My morning/afternoon deliveries have enjoyed surprising me recently. Had a morning (8am to 1pm) delivery show at 1.30pm recently yet when I asked for an afternoon (1pm to 7pm) delivery it arrived at 12noon. Thankfully that cross over point is when I was still home as I wouldn't have been in if it had been any further away from either delivery slot.

Neverender · 03/12/2019 19:43

WH Smith - do you want this massive bar of chocolate? No!

Here's a random voucher! No!

BuzzShitbagBobbly · 03/12/2019 19:44

In terms of bad online practices, not saying who the courier is. Some sites are incredibly coy about it. If it's Hermes I don't want to buy fro you!

YES. All shops should be forced to publish what courier service they use before purchase.

VanGoghsDog · 03/12/2019 19:44

“it 5pm’s you know”

Heh, I had the opposite in a shop last year.

Do you want a bag?
No thanks, I have my own.
They're free you know! (like the 5p was the deciding factor)
No, I actually have my own.
But ours are paper.
Yes, but I have my own (by now, obviously I have unfolded it and am starting to put the two items in it.
"Oh", she says; "that's a nice bag"

Sigh.

Neverender · 03/12/2019 19:44

"Everything ok with your meal?" Half way through chewing and 20mins after mains have arrived - what is the point?!!!

purpleme12 · 03/12/2019 19:45

Well I dunno chocolate is the thing I would be most likely to buy if asked!

Sparklingbrook · 03/12/2019 19:45

The no paper receipt thing bothers me in that how do you prove you haven't shoplifted? I guess they would drag you back in and look on their records?
Also anything you might need a refund for-you are going to need a receipt.

Carpathian2 · 03/12/2019 19:46

There's been loads of posts like these, you'd think the culprits would read and take heed. Hmm

BuzzShitbagBobbly · 03/12/2019 19:48

Post purchase follow up emails or surveys.

  • When they ask you if they "delighted" you. I don't want fucking delighting. I want friendly efficient service, that's it.
  • when the surveys are worded in such a way you can only give great feedback or none at all, and no way to explain any issues.
  • delivery/confirmation emails that use cutesy language like "our ickle elves are just eye-poppingly in lovewith you for ordering and now are rushing around to lovingly prepare it and send it on it's sparkly-warkly way to your super-duper house!"
  • those that tell you absolutely no changes whatsoever can be made to an online order and your only choice is to cancel it entirely or return/refuse it when it arrives.
HowlsMovingBungalow · 03/12/2019 19:49

Most big companies have a cybertill system or something similar - every transaction is recorded with the items code and how you paid cash or via the PDQ - you could prove you bought your items without a receipt.

HowlsMovingBungalow · 03/12/2019 19:50

But yes, the customer should take a receipt for warranty or incase of refund.

Sparklingbrook · 03/12/2019 19:53

It would all be very embarrassing while they looked into it @HowlsMovingBungalow, easier to just have the receipt if no option for an email one. Especially now you oten carry stuff out without a bag due to the 10p charge.

HowlsMovingBungalow · 03/12/2019 19:56

I agree - just take the receipt and keep for 30 days or whatnot.

Sparklingbrook · 03/12/2019 20:00

No receipts and no bags-a shoplifters paradise. Grin

Devereux1 · 03/12/2019 20:03

I have heard there are mythical creatures called Sales Assistants in Marks & Spencers, but other than those behind the till, I don't think I've ever seen one. Confused

Devereux1 · 03/12/2019 20:04

Men in women's changing rooms.

TinyTornado · 03/12/2019 20:07

I hate when they shops have a stick on policeman on the window - just says to me that we consider you all shoplifting scum we are watching.
Quite sure that a sticker never put anyone off anyway.

HowlsMovingBungalow · 03/12/2019 20:08

I worked in the jewellery sector so high security with regards to shop lifting - I can only imagine what the rest of the high street is like. Bloody nightmare at this time of year too.

Sweetchicken · 03/12/2019 20:11

Having worked in retail, and being a stubborn type, I refused point blank to ask customers to sign up to anything if we had a queue waiting. No one else in the shop? Fine I'll ask. 6 people tutting and looking at their watches? No, it's inconsiderate and annoying.

SchadenfreudePersonified · 03/12/2019 20:13

I have heard there are mythical creatures called Sales Assistants in Marks & Spencers, but other than those behind the till, I don't think I've ever seen one.

Fall over on your way to the toilet Devereux.

They'll be all over you, taking your coat and sneaking a peek inside your handbag because they are convinced that you only want to visit the ladies' to take all of the security tags off your stolen goods. Meanwhile you''ll pee yourself . . . Envy

WonkyDonk87 · 03/12/2019 20:16

Devereux I found one! Three months post baby and still decidedly ropey looking, I was looking for a swimming costume that would hold in my belly. The sales assistant was amazing. Pulled out a couple of suitable ones and steered me to a massive changing room where I could keep DD in the pram with me. I was clearly sleep deprived and overwhelmed and she was fabulous.

phoenixrosehere · 03/12/2019 20:17

The no paper receipt thing bothers me in that how do you prove you haven't shoplifted? I guess they would drag you back in and look on their records?
Also anything you might need a refund for-you are going to need a receipt

If you have it emailed, you will usually have it in your email which you can access from anywhere with internet access whereas a paper receipt can blow away, fall out, get washed, accidentally thrown away, etc...

I know our till saves every purchase made and what time regardless if the receipt was emailed or printed and how it was paid.