Or was Pizza Hut?

[Scarlett555]

Took my DD (4) to the park after school. She suddenly announces she's desperate for a wee - no toilets in the park and it's a 15 minute walk home.

Park is packed with kids from her school and near a busy road with lots of cars going past - no opportunity for a quick wee behind a bush.

There is a Pizza Hut near the park and so I take her in there and ask nicely if we could use the toilet.

The waitress states toilets are for customers only.

I explain it's for my DD, she's only 4 and isn't going to make it home.

Waitress repeats toilets are for customers only and we would have to stay and buy a meal if we use the toilets.

Restaurant was practically empty, only one table occupied.

We left and of course DD wet herself on the way home, poor thing was really embarrassed.

WIBU to think a big chain like Pizza Hut could let a 4 year old use the toilet?

I used to live in Germany and it was against the law to deny anyone use of the toilets. You did not have to be a customer. That is the way it should be !

Anyone stating that the waitress is just doing her job, is nuts.
It's a 4 year old child.
You people are cray cray.

Name & shame them on social Media. My local Pizza Hut is on a retail park & is the only place with a toilet, otherwise it is a 5 minute drive & then 5 minute walk to the shopping mall for a public toilet.

danja

Ever wondered why it becomes policies in many places to start with.

Unless you are willing to visit establishments and scrub shit off the wall.and dispose of shitty underwear?

My local Pizza Hut is on a retail park & is the only place with a toilet

Nobody is stopping you using it. Just buy something. It’s easy.

@JacquesHammer they can have a standard policy, but I think it's pretty fucking shitty of someone to stand there and deny a four year old access to the toilet!

Policy is fine but people should be able to use their discretion - a four year old using the toilet with their mum is very different from a constant stream of children.

And as we live nearby they could potentially have had lots of custom from us.
God I hate this attitude.

Do you eat there alot?

Anyone stating that the waitress is just doing her job, is nuts.

So if the waitress was going to receive a disciplinary if her manager saw her allow use of the toilet to a non-customer, she should just ignore that because a mum hasn’t managed her child’s toileting?

Why would you tweet this?

And how do you even know it's for the 4 ur old?

Not everyone with a kid is some saint. Nust look at all the changing babies nappies on the table in.restaurants threads.

Let's just all get this poor waitress in trouble hey? FGS Leave it, go to the toilet first.

It was a bit shit, most places- even Aldi - have let my little one use their toilets in an emergency, although I was a customer at Aldi.

But in this instance I would’ve just taken daughter to a bushy bit in the park for an outside wee.

Policy is fine but people should be able to use their discretion - a four year old using the toilet with their mum is very different from a constant stream of children

The issue is that one parent will use it, then tell parents at the park “oh yeah, PH let you use their toilets”. Then it becomes a constant stream.

The person who runs the cafe I mentioned earlier ended up having to lock their toilets it became so problematic.

What difference does that make? Really? Why didn’t you just buy a drink

Buying a drink at Pizza Hut, which in practice equates to half a litre of fizzy pop defeats the object because chances are she would have needed the toilet again before they got home.

Yes, I know they didn't have to drink it, but when they charge about £2.50 for it, it's a hell of an expensive way of 'spending a penny'.

If it helps anyone, McDonalds are usually happy for non customers to use the toilet. I've certainly never been challenged. I do buy from there more regularly than is acceptable to admit to on Mumsnet, just not necessarily at the same time as much needed toilet stops as I travel around for work.

Name & shame them on social Media. My local Pizza Hut is on a retail park & is the only place with a toilet

It's not Pizza Hut's fault that the retail park hasn't installed public toilets. Name and shame the retail park for not providing public toilets, not the innocent retailers trying to survive in an increasingly difficult market.

Was it during buffet time? I can see why if it was, they probably have a lot of people sneak past “for the toilet” and pocket a few slices.

Actually I’ve seen a man do this but he wasn’t sneaking, he was quite obvious!

Buying a drink at Pizza Hut, which in practice equates to half a litre of fizzy pop defeats the object because chances are she would have needed the toilet again before they got home

I would have drunk it, no need for child to do so

Yes, I know they didn't have to drink it, but when they charge about £2.50 for it, it's a hell of an expensive way of 'spending a penny'.

You said it - they didn’t have to drink it. A private business that says yes, you can use our toilet as long as you buy something is being completely reasonable.

Buying a drink at Pizza Hut, which in practice equates to half a litre of fizzy pop defeats the object because chances are she would have needed the toilet again before they got home.

The parent could've drunk most of it, rather than the child.

You don’t even have to drink it, it’s self serve, you are paying for an empty glass.

If it helps anyone, McDonalds are usually happy for non customers to use the toilet. I've certainly never been challenged

They’re not. They have the same policy as Pizza Hut. Many of their toilets have had codes installed so that people can only access them if they have bought something. It’s only because they have a high footfall and takeaway that nobody notices the CFs.

Tweet them OP, they'll respond!

Our staff toilets are upstairs in the back room.

We allow customers to use the toilet, however a member of staff has to wait outside at all times (otherwise they could wander into the stock room and steal something). The member of staff also checks the toilet quickly afterwards to make sure they've not left anything behind or stashed anything there.

Our official HO policy is to tell customers they can't use the toilet however I have never turned anyone down. My area manager knows full well we let people use the toilet and thinks it's good service.

I wouldn't usually use a venue's toilets without being a customer but naively thought Pizza Hut wouldn't mind as it's a big chain.

This ^^ is the problem I suppose. Lots of parents probably think that and given the close proximity to the park and school, it could well cause a problem.

I work in a public building near a park with no toilets and when we used to let the public use them, the staff were constantly having to clean them, we had to fork out for extra toilet paper, extra soap and pay to have the sanitary towel bins and nappy bin emptied more often.

So it might only be one child to you, but if word gets around, they'll have loads of kids/parents wanting to use them.

Why didn't you just buy a small coffee or cola? It would have saved your child wetting herself.