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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

My GP was literally angry and told me off..

235 replies

Sofi88 · 12/10/2019 05:06

I'm losing sleep over this, so hope someone has any advice. I went to my GP yesterday, I'm 27 weeks pregnant and have been feeling extremely run down and have had achy legs for over a week. It's become so bad that I even struggle to walk up stairs. One leg has also suddenly gone very purple, due to clear veins and spider veins, that have appeared out of nowhere. I thought I might be anaemic, as that happened to me when I was pregnant with DD.

Anyway, as I got in, it was clear that he was in a bad mood. DD was with me and she wanted him to say hello to her teddy and he didn't even look at her. I told him my symptoms and he said "why are you here? You should be seing a midwife". I said my next appointment with her is in two weeks. He then went on a rant about how I was now in the midwife's care, due to pregnancy, and that I shouldn't go to the GP for things anymore. The midwife should be the first stop. Then he went on for ages about the different types of funding given to midwives, compared to doctors, and basically, in so many words, said I was taking advantage of the wrong type of funding.

I told him my midwife is very far away, so it's hard to go see her apart from the set appointments. There is no midwife in my area, and the nearest one is quite far away. When I said this, he said "this is not about what is more convenient for you". He then said that for some people it might be very convenient to go to A&E with a cold, but that doesn't mean it's right.. I asked if I could get the blood test anyway, and he eventually said "yes, but I don't see the point".

I left feeling distraught and shocked. He was literally angry! No joke! DD needed the toilet, and whilst in there with her I burst into tears, and couldn't stop crying. I tried to speak to the lady in reception, but couldn't get a word out as I was crying so much. Luckily, a female doctor happened to be in the reception at that time as told me to come to her office. I still struggled to speak, but eventually told her what had happened and she said the other doctor was wrong and that I was perfectly entitled to see the GP that day. She even said that I can come there for anything, even stuff that's pregnancy related. She understood that the midwife is far away, and said that they actually do have a local midwife, but that she's on maternity leave and hasn't been replaced.

I'm now wondering whether to formally make a complaint against the angry GP. You'd think pregnant women should be entitled to more care, not less! Anyone can become anaemic, and they are supposed to see their GP for that, so why can't a pregnant woman? How am I supposed to know what I can see my GP for, and what I can't? If I break my leg am I supposed to call the midwife? If not then how am I supposed to know where to draw the line? And how the hell am I supposed to know about the different types of NHS funding?! Or is complaining a bit over the top?

OP posts:
selfishjeanss · 12/10/2019 08:01

Please, please put the complaint to one side for a moment and take yourself to A&E ASAP. I had a DVT when pregnant and was fobbed off everywhere I went. Each step felt like a shooting flame in my leg...Ask for an ultrasound on your leg today. Mine was massive - knee to groin. I don't want to panic you but I really think you should treat this as urgent. Deal with the GP complaint after you have checked your safety. Please update, will be thinking of you

LaurieMarlow · 12/10/2019 08:03

Get yourself to a&e.

Then complain. He’s shockingly out of order to treat you like that and shouldn’t be allowed to get away with it.

lottiegarbanzo · 12/10/2019 08:03

do complain, he shouldn't be talking to anyone like that.

has the leg actually been investigated? is it any worse? by all means contact the midwife but if it gets worse, you do need to take it seriously and see a doctor. unfortunately, as it's the weekend, that now means out of hours services, or even a&e.

Ukholidaysaregreat · 12/10/2019 08:07

What about your leg? Hope somebody looked at it properly!

chemicalelephant · 12/10/2019 08:07

You should complain. When I was pregnant recently my midwife made it very clear that I should ring her or the antenatal unit for anything baby related, but still go to my GP for anything affecting my own health because that's what GPs are for, not midwives!

I hope you go and get your leg checked out by someone competent now.

youdeservebetter · 12/10/2019 08:08

Yes I would complain - unacceptable to make you feel like that in front of your daughter especially who would have found it upsetting.

Orangecake123 · 12/10/2019 08:08

Complain OP. He has no right to talk to you like that

But you do sound like you need more help right now and I would be worried about blocked vessels.

Babybel90 · 12/10/2019 08:10

OP please do complain, if not for yourself then so he doesn’t do the same to someone else.

Bedside manner is extremely important and I actually know someone who failed to qualify as a doctor based on their bedside manner and had to resit.

I complained about a doctors bedside manner once, I didn’t expect or want them to lose their job, I just wanted them to treat patients with more respect. My complaint was taken seriously, I had a meeting with a more senior doctor who apologised, reassured me I was right to complain and told me what training they were putting in place to ensure it didn’t happen again.

Stand up for yourself, you weren’t in the wrong and you shouldn’t be expected to know anything about NHS funding.

Idolikeanicepieceofcake · 12/10/2019 08:16

I think that sometimes we forget that Dr's are human too. He does sound burnt out, maybe a bit of compassion fatigue, probably a really crap week at the surgery with far more patients to see than he can possibly manage.
However it would be worth making a complaint because he needs to know how his behaviour effected you, and it may give him a chance to apologise. I would be mortified if I found out I had reduced someone to tears! It was unprofessional to rant about how maternity services are getting more funding too.
You deserve better.

Barbel · 12/10/2019 08:17

Firstly ... please go get your leg checked out
As for the gp yes put a complaint in and ask the admin staff to put a note on your file that you do not wish to ever be seen by him again

And to those of you defending this man... he is a health professional and has no business being so god dam rude no matter what the circumstances are.

HappydaysArehere · 12/10/2019 08:21

It takes two seconds to say helloTeddy before continuing to the adult. That goes for anyone, waitress, doctor,anyone in the bus etc. Surely, it is an instinctive response. However, your doctor was so stressed that he was beyond behaving in a reasonable manner.

Unknownanon · 12/10/2019 08:22

Complain OP. He was rude and dismissive, he may be burnt out but shouldn't be doing his job if he's acting that way towards potentially vulnerable patients.

I once complained when a GP ranted at me for bothering him with 'my IBS' and sent me off refusing examination, my complaint wasn't IBS but a nasty anal fissure which the other doctor i requested quickly identified.

Passthecherrycoke · 12/10/2019 08:22

Oh as someone recently pregnant I was infuriated at being shuffled between the midwife and GP because they didn’t deal with xyz. The GP surgery even refused to give me sample pots because the midwife should’ve been supplying them!

I’m getting the rage again. Sorry you had to go through that OP

brighteyeowl17 · 12/10/2019 08:25

I’d complain. At the end of the day people are accountable whether tired stressed or not. That would not be an excuse if something happened and a condition was missed.

Aridane · 12/10/2019 08:26

Personally I wouldn't complain but only because the lovely female doctor proactively observed your upset, gave you an appoint,ent and listened, and apologised for her colleague

Whatsername7 · 12/10/2019 08:28

You've been treated terribly. Even if you had got it wrong, there was no need for the doctors rudeness or aggression. Ridiculous and completely unprofessional.

cansu · 12/10/2019 08:29

Complain. He was completely in the wrong. You have every right to see the GP about any medical issue. He should not have wasted your time on a tirade about funding; he should have been looking at your leg. Lots of people are under pressure in their jobs but that does not excuse his behaviour. By complaining you are highlighting that he is perhaps not coping well with his workload or that he is a total dick who needs to develop a much better bedside manner. Whichever is correct you are doing the other patients a favour as well as letting him know that you won't be treated like shit.

onalongsabbatical · 12/10/2019 08:30

OP please get your leg looked at ASAP.
Worry about complaining later. Yes he sounds awful. But I'm worried about your leg. Please prioritise your health over complaining, for now at least.
Flowers You were quite right to be upset though.
Now - LEG!

Kaddm · 12/10/2019 08:31

Rude HCPs cost lives. My mum was shouted at when she went for a mammogram. She didn’t attend the next one and got breast cancer.

Sofi88 · 12/10/2019 08:38

Getting a bit worried about my leg after reading some of the comments here. Just to clarify, they are what I believe to be 'spider veins' - about six of them suddenly appeared on my right leg, below the knee, about a month ago. That leg has since been feeling very heavy and tired (like I've been out running for hours). I thought that spider veins are on the surface and not deep - and hence may not be DVT.. but I'm really no expert. Might go to walk in centre now Shock

OP posts:
LaurieMarlow · 12/10/2019 08:40

Personally I wouldn't complain but only because the lovely female doctor proactively observed your upset, gave you an appoint,ent and listened, and apologised for her colleague

But that way the feedback doesn’t get back to the rude dr and he continues to treat ppl like shit.

Complain.

LaurieMarlow · 12/10/2019 08:43

Lots of people are under pressure in their jobs but that does not excuse his behaviour.

Exactly. If I was rude to clients in my profession I’d be sacked fairly quickly. It’s not acceptable.

dottiedodah · 12/10/2019 08:43

I would complain I think.The fact that he is tired and stressed out may mean he is in need of a break, or that he is just lacking any kind of bedside manner! The fact is if he is like that with everyone, (probably is!)the more people who complain the more likely something will be done !

sakura06 · 12/10/2019 08:45

Sorry to be shouty but PLEASE GET YOUR LEG CHECKED NOW. Go to A&E!

And complain about that doctor later. Absolutely terrible.

Bluntness100 · 12/10/2019 08:45

I suspect he was having a terrible day and may have some personal problems, but it doesn't excuse it.

If you're going to complain I'd do it factually and not emotionally. However as you cried at reception and saw another doctor, I would leave it to them now.

I know how difficult this is, I was shouted at by a consultant in hospital for not taking my blood thinning medication when I broke my ankle. I was mortified, and my husband and daughter were sitting with me, as he berated me like a stupid child. My reaction is not like yours though, I fight back which doesn't really help.

So we ended up in a situation with him kicking off and me shouting back I didn't fancy the side effects and that I was a grown woman who would make her own decisions. Till eventually I just had to shut up as he wasn't going to back down about what an idiot I was and that I was going to take the medication.

It really really pissed me off at the time, and for some considerable time afterwards, so I get why you're upset.