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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Reimbursed order but I’ve found it. Wrong to keep money?

265 replies

Amibeingdaft81 · 30/06/2019 06:15

I received notification that a package had been delivered. It hadn’t and I had proof (they’d taken a picture of a different front door to mine!).

I rang shop (a big international online trailer if that makes a difference) and they are refunding me the order (£175).

However yesterday evening, set out for little stroll and a few doors down - there’s my parcel!

Would you ring to update of keep? I know what the right thing to do is. I know what I would urge my children to do. I know this. But there is this slither of me that wants to keep the money.

I’m almost certain I’ll ring to update. Almost

OP posts:
Lazypuppy · 30/06/2019 10:41

I'd keep the money and the parcel

Dieu · 30/06/2019 10:42

I would keep both. And there is no such thing as karma.

JacquesHammer · 30/06/2019 10:44

And there is no such thing as karma

Agreed

There’s such a thing as being a dishonest twat though Grin

Jaxhog · 30/06/2019 10:49

I'm amazed you even have to ask! And seriously disappointed in anyone who says you should keep the money. THIS IS THEFT, people.

Aside from the probability that you will get caught, dishonesty is always a bad idea. If everyone took this attitude, you wouldn't be able to trust anyone and the world would be a much nastier place.

ChilliAndRiceIsVeryNice · 30/06/2019 10:56

Not sure why people are feeling so so sorry for the delivery driver if the OP doesn’t return it, he or she didn’t deliver the item! They took it to a completely different address and left it in public view Confused I’d never wish for anyone to lose their job of course but neither would I be concerned about someone being pulled up for not doing their job properly. Sure this was a clothes order, it could equally have been something irreplaceable of sentimental value. OP found the order but only by luck.

If you don't, fine. It's binary. You can't be a little bit of a thief - you either are or you aren't. FFS.

I’m the last person to deliberately steal anything, when a similar thing happened to me a couple of years ago I emailed them as the item showed up the day after I’d messaged saying it hadn’t arrived and told them it had after all, just before the refund went through. But this is such a childlike, naive way of looking at the world. How about when you grab a pen from the stationery cupboard at work, then shove it in your bag and take it home then forget to use it again for work purposes? Never printed a personal document at work, like a concert ticket if you don’t have a printer at home? Not even once? Most adults can see that there are indeed shades of grey.

Personally I’d let them know, but I wouldn’t blame you for seeing it as the driver failed to deliver your parcel as was agreed between you and the company (and that you paid for: even free delivery is built into the product cost), and the reimbursement is for that failure to carry out their side of the agreement. That you found it randomly before someone else did is kinda by the by and pure luck. So no, I wouldn’t judge if you decided to just keep it. Perhaps next time they might use a courier who actually delivers to the correct address.

Allhailthesun · 30/06/2019 10:57

I go by my gut feeling. If it feels wrong, then it is.
If I feel it means nothing I don’t worry.

In this case I would stop or reverse the refund. It’s all online, easy to do and the money wasn’t mine in the first place. I would never enjoy the product knowing I’d been dishonest.

ArchbishopOfBanterbury · 30/06/2019 10:59

I'd tell them, if only so they sort their deliveries out
The delivery driver left your (expensive) parcel at a random house, it was just luck that you found it.

SilverySurfer · 30/06/2019 11:03

It all depends on whether you're a thief or not I guess.

Pinkyyy · 30/06/2019 11:06

Not sure why people are feeling so so sorry for the delivery driver

Glad I'm not the only one. We could all be crap at our jobs but we want to keep them so we're not.

mouldyhousemouldylife · 30/06/2019 11:13

I'd tell them. Wrong to keep the parcel and the money.

TheRealAllieG · 30/06/2019 11:23

You absolutely should ring.

Having said that, I wouldn't. I would keep it if i could get away with it. Im not a very moral person when it comes to thinks like this though Blush

alreadytaken · 30/06/2019 11:28

YABU if you keep it. The temptation is understandable, giving way to it is BU.

Chocolatehat · 30/06/2019 12:01

I am amazed by how many people on here think theft is acceptable if it is from a big company.

I assume that these people shoplift as well, but only from a big department store or supermarket.

Original poster
Amibeingdaft81 · 30/06/2019 12:28

Ok OP here
Sorry delay

So, I rang. It is an American call centre I think (well US company and both i spoke to were American)
The one this morning didn’t have the faintest idea what I was on about. Said no record that I would be refunded whatsoever. And that’s not their policy anyway - to refund immediately with no investigation.

So matter closed!

OP posts:
SoupDragon · 30/06/2019 12:34

How odd!

Crazyladee · 30/06/2019 13:28

@thinkaboutittomorrow

Im glad you made that comment about JL staff. My DH works for them and I was really annoyed to read a PP saying they had stolen from JL by being dishonest purely because it was JL.

Sangria · 30/06/2019 13:36

I found that a driver had left a parcel in the wheelie bin when the instruction was to leave them behind it. Fortunately I looked inside before I put it out on bin day! I complained to Amazon and they had spoken to him when he came again a couple of weeks later. He was Polish, so I suspect that something was lost in translation - fortunately it wasn't my parcel.

I couldn't consider not telling the company about finding the missing parcel. That would be theft.

Bloodless · 30/06/2019 14:04

I’m an independent online retailer ...retailer will most likely have their wholesale cost compensated by insurance plus shipping costs refunded. (Although I have been short shifted by insurance before - receiving a £4 credit note when the actual cost to me was £60 🤬 as I’m only a very small retailer this is significant )

The driver will probably be in a lot of trouble though. I know it’s tempting but I know you’ll do the right thing OP 🤗

NCforthis2019 · 30/06/2019 14:10

It’s stealing. If you have morals like that than keep it. Someone will be losing money somewhere - and I couldn’t care less about the ‘eye-watering’ money some companies make. It’s stealing - pure and simple. Even if they got part money back from the courier - someone, somewhere is losing money.

Itssosunny · 30/06/2019 14:39

How odd!

How convenient Grin

LyingWitchInTheWardrobe2726 · 30/06/2019 14:49

Only skanks steal. There's always a cost to somebody else and it's not ok. It amazes me that people are so judgemental about things that just don't matter, what somebody wears for example, but some posters fall over themselves to pat themselves and other thieves on their backs for their cleverness. It really is grim.

ilovesooty · 30/06/2019 14:53

On threads like these there are always a few dishonest posters who condone theft.

ilovesooty · 30/06/2019 14:54

Well said LyingWitch

Pinkfinkle · 30/06/2019 14:56

I’ve been in the same situation before. I kept the money and parcel.

JacquesHammer · 30/06/2019 15:00

LyingWitchInTheWardrobe

Well said.

It amazes me how people will profess their morality on other threads but are happy to steal.