Refusing prom bus money

[purpleboy]

My DD has organized her school prom (entirely on her own)
She has also organized a 16 seater Limo for her group of friends (about 9) and then invited anyone else who wasn't going with another group totaling 16 people. The cost was £45 per person.
Everyone paid then 2 people dropped out. DD was told they couldn't get a refund from the company so the 2 people didn't get their money back. They understood no problem. Then a 3rd dropped out she however wants her money back. She has been told that the company won't refund therefore there is nothing DD can do.

The girls is sending very abusive personal messages to DD demanding she pays her back?

If DD pays her back it would be out of her own pocket. I don't think this is right as the girl could still go if she wanted, she has just decided she would rather go with another group.

So is DD/myself unreasonable is saying we can't refund her?

TIA

She should forward on the details of the company and tell the girl to take it up with them directly.

I’m sure once she gets an official response about them being unable to refund she’ll shut up!

Absolutely not unreasonable!

Thank god she got the money upfront.

Say she will only get the money back if she finds a replacement.

YADNBU. The girl can find a replacement or take it up with the company DD can forward the details on.

Totally right not to have a refund. Some people are such pains!

We offered that too but she refused as said DD should be sorting it out! As well as organising the whole prob and revising for GCSEs?

For the limo presumably it is the same cost to them whether there are 16, 10 or 1 in the car.

Yes just one price to hire it, because they are all sold out company said they wouldn't refund.
I didn't think we were wrong but this girl just won't give up, she got 36 messages from her last night!

I think the only thing you can do is send the company details in response to every message. Hopefully she’ll get the point after one/two? It really isn’t your daughter’s job to sort this.

I don't personally want to get involved but wondered if I should try to contact the girls mother?

What is your daughter replying to the messages with? Have they spoken on the phone? Or face to face?

She started off by saying she couldn't refund etc... then the messages got nasty. Name calling etc.. so she told her not to get personal and then stopped responding. The messages still kept coming but she ignores them all.

She also tried to get school involved but they said they wanted nothing to do with it.

Yeah tell your daughter to stand her ground and not refund this cheeky mare out of her own pocket. It's not her job to sort out the young girl in question should have realised when she agreed to go in the limo it would be non refundable. Tell her to jog on! And fair play play to tour daughter that's organising everything on top of studyingetting.

Your poor daughter.

I think she needs to send the contact details to the other girl and have her take it up with the company. It's once price to hire it all. Otherwise one girl is expecting their mates to subsidize their inability to make a reasonable plan.

The girl has to

1. accept the loss Or
2. find a replacement and get the money from them.

Do not refund the girl or you'll find others wanting to drop out too.

Ignore her. Your position is final.

Get your daughter to block her.

You tell her any more nonse you will seek a Protection from Harassment Order against her.

Send one last text with the company details and block her number.

The whole point of paying for something up front is to cover exactly this scenario, otherwise it could end up with your daughter being the only one left paying for it all.

I would keep on ignoring her, post her the information on the limo hire company. If their policy is no refunds, then there is nothing anyone can do. They charge one price for hire, they are not going to partially refund something, it costs what it costs whether there are 6 people on it or 10.

The other girl needs to find a replacement to take her place or lose the money.

This girl sounds a right nightmare. Can't your DD just block her number?

The other girl needs to find a replacement to take her place or lose the money

^^ This. And also learn an important lesson if you choose to do something like this, once you've said you'll go, and bookings have been made on that basis, you've committed to paying the cost, unless the booking is refundable, which most aren't. And don't expect others to lose out financially due to your flakiness.

I would send the girl one final message (you send it fro a witheld number, not your dd) stating that the cost of hiring the car is non refundable. The girl is welcome to try and sell her place to someone else but as the booking has now been confirmed and paid for no refunds can be made.

Then get your dd to block this girls number.

I think you should call the girl, explain you're the mother and that the company said no refunds. She should accept it better coming from an adult.

Yeah she needs to block her.

I would actually contact the mum. Something like

“Hi Jane. I’ve told DD to stop responding to Susie’s messages as they’re getting a bit much now. DD has no power of refunds. The company is XYZ limos if you want to contact them.”

36 messages and name calling? She sounds like an unhinged little bitch. Tbh I think you should call the mother, explain the situation in an “I don’t know if you’re aware” type of way.

Although the mother might be one of those awful people you see sometimes on MN who are totally babysit as well and might be egging her nasty daughter on. Do you know the mother at all?

Your DD should block the number, it’s not cool to be getting messages like that. Very upsetting.