Refusing prom bus money

[purpleboy]

My DD has organized her school prom (entirely on her own)
She has also organized a 16 seater Limo for her group of friends (about 9) and then invited anyone else who wasn't going with another group totaling 16 people. The cost was £45 per person.
Everyone paid then 2 people dropped out. DD was told they couldn't get a refund from the company so the 2 people didn't get their money back. They understood no problem. Then a 3rd dropped out she however wants her money back. She has been told that the company won't refund therefore there is nothing DD can do.

The girls is sending very abusive personal messages to DD demanding she pays her back?

If DD pays her back it would be out of her own pocket. I don't think this is right as the girl could still go if she wanted, she has just decided she would rather go with another group.

So is DD/myself unreasonable is saying we can't refund her?

TIA

You could really stir the shit and send a group text to the girls saying Flossie wants her money back can everyone give her 2.80 please.

“Hi Jane. I’ve told DD to stop responding to Susie’s messages as they’re getting a bit much now. DD has no power of refunds. The company is XYZ limos if you want to contact them.”

That's a really good text/message.

We offered that too but she refused as said DD should be sorting it out!

"Friend" is being ridiculous. She chose to back out - she can now choose wheher to take it up with the limo company, or not, herself.

Well she’s not going to get a refund from the limo company, it’s a cost of the limo not an individual seat cost.
Unless the seat can be sold to someone else then I think the ‘friend’ has to take the loss.
I would tell the parents perhaps they haven’t seen the messages she’s been sending. Also if it’s tipping into bullying territory I’d tell the school.

This is nothing to do with the limo company no point giving their details.

There’s absolutely a point. OP’s DD hasn’t made the rules. If girl wants to take it up with someone, she can take it up with the company who have the policy of no refunds.

No, the limo company has nothing to do with it. They have taken a booking for a limo and that's it. They have nothing to do with the fact that the cost has been split between 16.

your poor dd organising all that and this is the tanks she gets!
no you/she are not being unreasonable. I think you should step in.

Your DD hasn't booked 16 seats in a limo. She's hired a whole limo with driver.
The limo company won't be interested In partial refunds.
If you give the girl the company number, I'd be concerned that she transfers her harassment to them and they could well tell your DD that the booking is cancelled because it's causing more trouble than it's worth. They'll easily pick up another prom booking.
I'd message the girls parents and advise them that their DD's messages are becoming nasty and harassing. Tell them you've told your DD to block everything from her and you will be contacting the police if the harassment doesn't stop.

Your daughter is absolutely right in tellin this individual there is no refund.

I wouldn't suggest keep harassing the Limo company - if they are all booked out it is possible that they will cancel the booking in favour of another one if they are getting grief from it and it sounds as though that is the last think your daughter needs.

If the messages are abusive your next step is the police.

Hope all goes well on the night!

Of course the limo company isn't going to refund the girl but giving the girl the limo company phone number is a good way of deflecting the problem onto them.

OP, 36 messages is harassment, so you would be perfectly within your rights to either have dd block the girl or call the girl's parent and tell them their dd needs to stop harassing your dd.

I would also say that you should contact the mother. Tell your DD not to get too upset about it though, she will never have to see her again soon and it would be a shame to let someone else ruin something she's worked hard to plan.

Is the girl part of DD’s group of nine friends or the other limo of 16? Sorry if I’ve missed it, just intrigued.

Does DD know of any other kids who might take the spare seat? Not saying she should sort it, just that it might solve the issue more quickly.

If I was the limo company and the girl rang wanting to know if she could have her £45 back, I’d tell her no and to take it up with the organiser.

Thank you all for taking the time to reply. Just picked up DD after her last exam!!

The school goes up to yr 13 so they don't organize the yr 11 prom that's up to the students and whilst they all wanted to go, no one wanted to organize so DD took on the task!

I've shown DD this thread and she wants to thank you all, it's given her the courage that she isn't the two faced, lying thief she is being accused off.

We haven't had any messages today, but the next one she receives I will see if I can get the mothers number under the pretense of trying to resolve it with her. I have no other way of contacting I don't think as I don't know her at all.

She was feeling very low about it all but honestly your messages have made her feel so much better. So can't thank you all enough. Xx

I would honestly go to the police if this bullying bitch tries it on again. The mother is likely in league with her. Your DD is extremely wise to have got the money up front as she now knows a lot of people are flaky fuckers who expect others to take the financial hit for their whimsy.

Oh your poor dd, haven't really got any advice that pps haven't already said but just wanted to send support. I sorted out a prom limo for my dd last year & had people drop out for various reasons but mainly because they simply hadn't checked their parents were ok with the cost. Thankfully we were only at the deposit stage & I could cancel but my dd was getting very stressed over it & a year later I'm still owed money by a couple of parents (obviously I've given up hope). If you do know the girl's mum then definitely get in touch as this is way beyond unreasonable. I really hope your dd manages to enjoy her prom

Congratulations to your daughter on the end of her exams. I hope she has a great time at prom.

I would just reply to the next text with
'I've told you the answer, don't contact me anymore' and then get your daughter to block her.

Of course the limo company isn't going to refund the girl but giving the girl the limo company phone number is a good way of deflecting the problem onto them.

Why would you want to deflect the problem onto someone who has nothing to do with it but has the power to cancel the limo booking completely as it's too much hassle?

I think you ought to contact the girls mother and say if this csrries on you will contact the police as it's harrassment. Do not refund her as the next person who drops out will want a refund, etc.

Lesson learned here for this girl is that some things are not refundable. If she bought a plane ticket and decided not to go she wouldn't get a refund.

I'm wondering if the other girls know about this little madam's behaviour? Because I'm thinking they'd be fairly unimpressed and supportive of your daughter - who has done absolutely nothing wrong, and gone to a great deal of trouble to organise this for her friends.

It may be worth one response from your DD along the lines of "As you know, I've had to hire the limo at a set price, and the contribution from everyone is based on that price divided by the number of people going. I can't get a refund for your contribution from the limo company, therefore if I refund you I will have to pay the £45 extra out of my own pocket. As it's not my fault that you don't want to come, can you explain exactly why you think I should pay?"

“Hi Jane. I’ve told DD to stop responding to Susie’s messages as they’re getting a bit much now. DD has no power of refunds. The company is XYZ limos if you want to contact them.”

I think this is good

Thank you all, I've got hold of girls mums email address so will send her an email.
Not holding my breath for a civil response, the parent who gave me the email said she is a dragon

Then on that basis I wouldnt bother contacting her mother - you dont want to get in to a battle with her. Between adults things easily escallate

If the kid has stopped contacting leave it at that. If she starts again get your daughter to reply that she will contact the police if she hears any more.

Then let her blow her hot air. What can she actually do to either of you?
Either just block the girl and be done with it all or message the mother and tell her that they're not getting the money back and her daughter needs to leave yours alone.

Yes I think your right. Unless she messages DD again i will leave it. The girls have to spend the next 2 years together at 6th form. So could be uncomfortable for a while!

I would send a copy of the invoice with the terms and conditions on it. If dd and the other 12 girls are happy to do this the spare places could be advertised at the school.

You sometimes buy a service that is non refundable and the girl needs to understand this.