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AIBU?

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Original poster

To be disappointed with this gift?

136 replies

Pramgate · 21/04/2019 12:33

Name changed because I don't want to look like an ungrateful cow.

I have a young toddler and im also about to give birth, and I was very kindly bought a double stroller as a recent birthday gift (I didn't ask for it, it was suggested as they knew i needed one and I graciously accepted because my son isn't a reliable walker yet and I was going to need one regardless). They chose the pram. In terms of size, structure and practicality it just doesn't work for me and I'm gutted because it was a gift.

It has arrived and I don't know whether I'm being a hormonal idiot or just being practical but it's just too big and bulky.

I don't have ample space for it even when folded down as my flat is very compact. It's extremely heavy, hard to turn and I can see it being a problem on transport due to it's size.

I don't drive at the moment so rely heavily on busses and tubes to get around.

I feel terribly guilty for not being happy with it. It looked relatively lightweight online, at least alot more so than in person.

I also don't think it's the most practical for a newborn?

Can I have some thoughts please, or a mumsnet kick up the arse for being an ungrateful cow. Link below

www.google.com/search?q=vidaxl+double+pram&client=ms-android-samsung&source=android-browser&prmd=sivn&source=lnms&tbm=isch&sa=X&ved=2ahUKEwiksoXgh-HhAhVCElAKHQ5PAwAQ_AUoAnoECAwQAg&biw=360&bih=520#imgrc=SOLeRp6tUX5YdM

OP posts:
Original poster
Pramgate · 21/04/2019 19:12

Nope it was the buyer who told me that about 48 hours, I've just asked them how come there is such a short and unrealistic window in which to return it. Will see what they say. It doesn't seem right to me for a company like Amazon @MountPheasant

OP posts:
Original poster
Pramgate · 21/04/2019 19:13

@emmalovesmangoes would you like to buy it.. treat yourself? Halo Smile

Joking I promise Grin

I may have to pop it on gumtree. No idea what to ask for it though or if I'll get any interest

OP posts:
Hahaha88 · 21/04/2019 19:13

I'm glad you bit the bullet and told her it wasn't suitable. Let her have her strop, your babies (and your) comfort and safety is more important. If you can't return it sell it or just charity shop it and buy a second hand one if needs be x

Aeroflotgirl · 21/04/2019 19:14

Really, a buggy/pram is a very personal item, and they should not have bought one just like that for you, despite it being very nice of them. You need to look at different prams irl, and see which one suits you. I would honestly get one that you like, and save their one for spare.

MountPheasant · 21/04/2019 19:14

Ignore the buyer and go straight for amazon chat. Can be a pain to find sometimes, you have to go through help and select different options to find it. Then just tell them the issue, they are usually great to help

Hahaha88 · 21/04/2019 19:15

Also as if she purchased it knowing it wasn't suitable til 6 month's??
Also also who buys someone a pram That the parent didn't actually choose?

emmalovesmangoes · 21/04/2019 19:16

Hahaha OP GrinI wish it was what I wanted just so I could take it off your hands Grin I would just pop it on about £30 below what it was bought for and state it's brand new, absolutely no damage and has never been used, just isnt suitable for you. But yes try amazon chat first £ x

MountPheasant · 21/04/2019 19:18

Also noticed you are on the app- I think chat is desktop only

RB68 · 21/04/2019 19:19

amazon have to by law give 14 days no quibble return as it is online ordering

Original poster
Pramgate · 21/04/2019 19:23

It looks like they have their wires crossed about the 48 hours thing. What is actually the case is that the seller will review the 'request to return' within 48 hours and if they accept said request, then a returns label will be sent out to allow for postage.

I've told her to put the request in and let me know what the seller says.

Small sticking point is this relative lives on the other side of the country, so the returns label being sent to her and then her having to send it on to me would be a pain.

Hopefully it can be arranged for the returns label to be posted to my address and not hers!

If that fails then gumtree it is, if she's not on board with helping me to get her a refund by returning it then there's not much else I can do really.

OP posts:
MyDcAreMarvel · 21/04/2019 19:24

Amazon returns are thirty days.

BikeRunSki · 21/04/2019 19:36

Returns labels are usually emailed! The buyer can just forward it.

Original poster
Pramgate · 21/04/2019 19:40

She tells me she's now put in a request for a refund to the seller, so i just have to wait for the seller to respond to her and she'll let me know what they've said about returning it.

I don't know how refunds and returns work on Amazon as I've never had to send anything back, but have told her to make sure the returns label is sent to me so I can have it sent back straight away and she can be reimbursed.

At the risk of sounding completely thick, will I have to pay for it to be posted back and if so how much are we looking at for something as heavy as a pram?

OP posts:
MyDcAreMarvel · 21/04/2019 19:40

Yes if it’s not faulty you will need to pay to return. Unsure how much. But they need to pay not you!

MyDcAreMarvel · 21/04/2019 19:41

Actually return coat will be deducted from refund.

TheInvestigator · 21/04/2019 19:43

When I handle return of a not faulty item, they just need to pay to post it to me then I issue a refund.

But some larger companies will pay for your return postage as a gesture of goodwill, it's just not common.

TheInvestigator · 21/04/2019 19:44

Can I just ask... Did you go into a shop like Mothercare and actually get out and look at some peaks before asking your friends to buy this one?

Original poster
Pramgate · 21/04/2019 19:44

Oo that would be great if the return cost is deducted from refund and I don't have to fork out myself.

Given her reaction which I predicted almost down to a tee then I suspect she'd give herself a hernia if she was told she has to now pay for it to be returned.. Shock

OP posts:
Original poster
Pramgate · 21/04/2019 19:47

@TheInvestigator no I didn't.

I didn't ask her to buy it she wanted to buy one as a birthday present to me and I accepted as I knew I'd need one.

She chose the pram I'm assuming in accordance with the budget she wanted to spend. I had no input.

In hindsight I should have pushed to have a say in the pram she chose but as it was a gift i really didn't want to seem rude, and I naively trusted her judgement and didn't expect something so incompatable with me or unsuitable for a newborn.

Lesson learned to always go and choose my own pram in person in future.

OP posts:
TheInvestigator · 21/04/2019 19:47

Eh... You asked them for that pram? Or did they just pick it for You?

If you asked then for it, why should they pay for the return postage? You chose it. They followed your instructions. You've changed your mind.

If you didn't ask and they just picked it then fair enough.

TheInvestigator · 21/04/2019 19:48

Cross-posted. Ignore Me!

EchoLimaYankee · 21/04/2019 19:56

Gumtree all the way. I just picked up a Phil and Ted’s dot (smaller than other models) with all the extras for £110 from there.

EchoLimaYankee · 21/04/2019 19:56

Totally recommend the dot btw.

crispysausagerolls · 21/04/2019 20:04

Totally recommend the dot btw.

Ugh

JaneEyre07 · 21/04/2019 20:19

I've sent loads back to Amazon OP from 3rd party sellers. They approve the return, then you get sent a postage label via email and it's ever so simple. If you have a printer the person can email it to you rather than sending it in the post.

It's not your fault it's not suitable.