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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Ragging at rude checkout man

84 replies

Cherylshaw · 01/04/2019 20:50

I don't know if i am bu and before i complain please tell me if i am.
Me and ds (4) and dd (1) were doing a big shop today in our local coop, i have never done their home delivery service before so decided to do that, i knew you had to fill out a wee form on a computer and sort out a card so i did all that before doing my shop choosing delivery slot of between 4 and 5 today. 2 kids in trolly did our shop and at the checkout told the chap it was for home delivery before he started.
He asked for the wee slip that should have been printed... I never collected it (never noticed it) so i told him just to start putting all the shopping through and like 6 bags and I'd be two seconds. Left the kids in trolly at till the computer thing was about 3 steps away from till, when i put card in it said card had been cancelled so had to do it all over again and there were no delivery slots left for today had to be 12-2 tomorrow.
So did that anyways get back to the checkout man and he was still scanning my stuff all a big pile with carrier bags at bottom of pile. There is now a cue behind ne, kids start acting up and I'm just ramming stuff into bags to clear it away so i don't hold anyone back (thought the checkout operated would have at least helped me bag the stuff but just sat there and watched me try and calm the kids and fill the bags. After i had put the bags into the trolly he says "you have to separate the fridge stuff, frozen, stuff and cleaning stuff" why the hell could he not tell me that when he watched me pack the bags! Yeh i probably should have known as it makes sense but i was just rushing. I told him just to leave the delivery, paid and filled the buggy with all the bags.
So aibu or should he have helped me out a bit or am in expecting too much and being precious?
(Should say i used to work in the coop down the road from this one and had to help him fix his till before he even started serving me)

OP posts:
mclaleli · 01/04/2019 20:55

Your post is just a jumble of nothing. What's the actual problem? That he told you to separate your frozen and fresh?

IHaveBrilloHair · 01/04/2019 20:59

I'm not sure what you are actually telling us?

Fairenuff · 01/04/2019 21:02

Probably worked out best as you got home with your shopping that same day.

LL83 · 01/04/2019 21:03

Yanbu. Checkout operators near me would normally offer to help if you are struggling or be sympathetic or try to distract the children.
Also very cheeky to say 'yeah but you should have known' makes the apology insincere and not mentioning earlier is at least thoughtless if not incompetent.

thisismeusernameything · 01/04/2019 21:03

Rude 50:50, lazy with poor customer service skills 100%

Vote with your feet. I find the Co-Op incredibly poor when initiative and basic customer management come into play.

Nala8 · 01/04/2019 21:04
Hmm
RedDogsBeg · 01/04/2019 21:05

You didn't collect/see the slip which presumably had to be handed in at the check-out in order for Home Delivery to be done.

He could maybe have slowed down whilst you went to sort it out but could he have stopped completely and started bagging up for you? I don't know the answer to that, is it something you did at the Co-Op you worked in?

Could you have just shoved all the shopping back in the trolley after it had been checked through and then moved away from the till and bagged it up if you didn't want to hold others up?

Hippywannabe · 01/04/2019 21:06

Totally confused. Are you raging? That seems a little of an over the top reaction.
Or ragging and you want to somehow get him back?

AndOfCourseHenryTheHorse · 01/04/2019 21:10

He sounds like a bit of a bellend.

I’m really sorry if I’m mistaken, but I think I might be able to tell where you’re from, by your writing style (is it NI?). Coops are big supermarkets there iirc, but they tend to be like Tesco Expresses where I live (SE England). So, people are maybe not getting what you mean!

I wouldn’t rush back to that supermarket tbh. I really dislike that sort of service; not openly rude, but seriously unhelpful, like you’re offending them by even being there. So rude.

MayFayner · 01/04/2019 21:14

Your post is just a jumble of nothing

No it fucking isn’t Hmm

Yes he was rude and unhelpful OP.

LL83 · 01/04/2019 21:18

@hippywannabe totally confused???? Really Hmm

Hope you feel very superior for spotting a typo.

Original poster
Cherylshaw · 01/04/2019 21:22

I always helped bag people's shopping when i was in the coop.
What i was annoyed about was lack of customer care in the fact he could see if was bagging everything wrong and didn't mention it when he was watching me
I'm from rural Scotland (islands)
He didn't need to stop serving to bag he could have done both at the same time which most checkout operated would do imo

OP posts:
AndOfCourseHenryTheHorse · 01/04/2019 21:26

Ah sorry op! I wasn’t a million miles away Smile.

I used to live in the Highlands and have also lived in NI.

Yanbu. Very poor customer care and, frankly, twunty behaviour - him not telling you while he watched you pack all your stuff into the wrong order Hmm. I’d also be annoyed with this.

Expressedways · 01/04/2019 21:26

Next time shop online, that sounds like way more trouble than it’s worth when you don’t even need to leave the house to get your food shop delivered. That said, I agree with you about the cashier. I used to work in Waitrose many moons ago and we would have been in big trouble for not offering to help you pack.

mclaleli · 01/04/2019 21:32

Your post is just a jumble of nothing

No it fucking isn’t 

Well actually it is to me, which is why I said so. Who have you the insight to the working of my brain?

Original poster
Cherylshaw · 01/04/2019 21:34

I wish i could do online ordering but as i live on an island I'm limited to the coop

OP posts:
Serialweightwatcher · 01/04/2019 21:35

It's quite obvious what OP is getting at .... he was in the wrong OP - he should have tried to help you ... maybe try an online shop if you are able where you live, to save most of the hassle

Original poster
Cherylshaw · 01/04/2019 21:36

@Hippywannabe i think the majority of people knew what i was getting at

@mclaleli sorry you couldn't understand my post was more of a rant tbh

OP posts:
Original poster
Cherylshaw · 01/04/2019 21:38

@AndOfCourseHenryTheHorse
Alot of people confuse me with being Irish similar lingo 😂

OP posts:
caughtinanet · 01/04/2019 21:39

Is ragging a Scottish term? I don't know what that means but I assume you aren't happy with the service. What happens to the shopping overnight, if it has to sit somewhere in the shop I can see why you'd need to separate it by type, lesson learned for next time.

JuniperBeer · 01/04/2019 21:43

Look, you weren’t organised enough, and that’s not his fault. Packing a basket shop is one thing but expecting him to start packing a full shop?

On the other hand, he could have been clearer on what you needed to do.

You’ll know for next time

Original poster
Cherylshaw · 01/04/2019 21:44

Yeh it should have been raging but my phone changed it to ragging 🤷 i thought everyone said it? Just means to be mad. I wasn't even thinking i was just bagging everything to be quick so people didn't have to wait

OP posts:
Rockmysocks · 01/04/2019 21:44

Yanbu he was a wanker. Smug jobsworth watched you struggling. Little bollocks. Glad you got shopping sorted and you won't be caught out like that again.

Original poster
Cherylshaw · 01/04/2019 21:46

I thought since you register a delivery card that all your delivery details would be on that and you wouldn't need to have a print out aswell.
Also I'm more inclined to help someone with a big shop rather than a basket of a couple of things. Maybe that's just me

OP posts:
MyKingdomForBrie · 01/04/2019 21:47

@mclaleli then you would have been more accurate to say 'your post appears to me to be a jumble of nothing, as I cannot make sense of it'

Makes perfect sense to me. He was definitely rude and unhelpful OP and that must have been awkward and embarrassing and stressful. Sounds like a ridiculous system, you had a slot booked but there was no other way to access your booking than a slip of paper?! Absurd.

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