DO NOT FLY NORWEGIAN AIRLINES!

[arnotm]

I flew with Norwegian Airlines a few months ago, a night from New York to London. During the day of the flight I received a text message saying my flight was delayed 4 hours from 11pm till 3am, and to ring to reschedule. I rang within minutes, and was told the only available flight would be 3am 24 hours later. Laughable. Then at the airport there we were delayed AGAIN so we didn't set off until gone 5am. I understand that delays and cancellations are common with Norwegian airlines. I followed up with them months ago but did not even receive a response from them. Yes they may be cheaper than other airlines, but you're likely to regret that choice.

[Tomtontom]

And you've still not established the reason for the delay?

Did the original flight actually go, albeit with a delay?

[sonjadog]

Sounds like they keep you well informed. A couple of hours delay on flights is really no big deal.

[needthisthread]

Thanks needthisthread, I like you too. Are you a single mum by any chance?


What? Like seriously! What makes you think that? Like what about me posting regarding airlines draws you to conclude I am a single mum?

There was no reason

There was a reason. I'm quite baffled that even when you went to the airport and eventually boarded the flight you didn't ask anyone what caused the delay.

I am curious, how many people complaining about me complaining on here have actually made that trans-atlantic flight with NA? Not many, I bet.

Not even you OP, not even you. You flew it with Hi-Fly, operating for NA.

[ChesterGreySideboard]

There is always a reason for a cancellation or a delay. To cancel or delay a flight costs the airline huge amount of money.

I would be pissed off though if I had paid for one carrier that offered a certain level of service to then be offered a lesser service and not get some kind of compensation.

[needthisthread]

would be pissed off though if I had paid for one carrier that offered a certain level of service to then be offered a lesser service and not get some kind of compensation.

Again, why the lesser service? Nobody knows.

The replacement aircraft wasn't of lesser quality that's for sure, perhaps the IFE was broken, but NA didn't give a crap place instead.

[sonjadog]

I remember once turning up for a flight (BA, I believe) and finding out on board that the IFE wasn't working. Fortunately I had a book with me, but there were some very bored people on that flight. It´s good that they gave you warning so that you could prepare.

[JessieMcJessie]

You are right that Norwegian should have responded to your complaint. However posting a rant on here will not help. You need to go to the regulator- the CAA (Civil Aviation Authority). Their website has detailed information about what to do if you have not had a satisfactory response from an airline.

[MrMeSeeks]

Plane delayed, shocker

Thanks needthisthread, I like you too. Are you a single mum by any chance?

Are you always this highly strung that you insult people who don’t agree with you?
Yabu, you don’t like them, don’t use them again simple.
Not really a massive thing to put people off really though

[MadCatEnthusiast]

I bet we're going to get a lot of threads about the cancelled planes in Bangkok and rest of South East Asia tonight

[sonjadog]

I was just reading about that. I like how people are angry that they haven't been told when their flight will leave. Because Thai Airways have special powers to sort out the conflict between Pakistan and India and open up the flight corridor again...

[Nanalisa60]

I went with Norwegian airways Edinburgh to Boston I thought they were great!! Would fly with them again no problem.

[jcq17]

I loved Norwegian and I wouldn't hesitate to fly with them again.

[Aragog]

What was the reason for the delay?
Did the company follow correct procedures following the delay?

Did you, if it was their fault, use the online compensation claim - there are a few but the nest one is generally the one on the Martin Lewis site? Did that not work?



Unfortunately all airlines have delays. Some are due to an issue which the airline is responsible for and some are out of their hands. Whilst they are frustrating and at the time, really hard, there is only so much airlines can do.

I'm afraid one the the risks with a budget airline is that their no frills line does also extend to when there are delays. There still isn't any on plane entertainment, additional food and drinks, etc. They can't just go and get some.

If the fault is due to the airline - then claim in the correct manner. We've done it once - RyanAir, short haul - and the money (compensation; we did fly so no refund on ticket though compensation was greater than our ticket price as it was) was in our account within a fortnight. My sister has also claimed once - Thomas Cook, long haul - again very quick response and compensation money (again more than cost of the actual flights) in accounts asap.

[carrotflinger]

During the day of the flight I received a text message saying my flight was delayed 4 hours from 11pm till 3am, and to ring to reschedule. I rang within minutes, and was told the only available flight would be 3am 24 hours later

On the afternoon of the flight, I received another text message saying flight was delayed from 23.00pm till 3am. I had already made plans to go to the airport of course. And then at the airport there was further delay of a couple hours.

Quotes from two of your posts. It isn't clear whether you got on the flight at 3am (which was delayed 2 hours) in the same night as the flight you were booked on or whether you had to wait until the next night.

Write to the Civil Aviation Authority as someone else has suggested but make sure you explain very clearly what actually happened or they won't understand what the problem was and won't be able to help.

[ihatethecold]

Lol at the single mum comment.
Where the hell did that little gem come from!!

[sonjadog]

I have just booked flights with Norwegian for week after next. Glad this thread was posted as it reminded me to do it.

[carrotflinger]

I have just booked flights with Norwegian for week after next. Glad this thread was posted as it reminded me to do it.

Funny that - I was just on their website checking out flights for the summer, also inspired by this thread.

[Foxyscarf]

I tripped over a stone on the pavement once so now I don't go outside.

[sonjadog]

Are you on their mailing list? I get a mail every time their flights are on offer, which is pretty regularly. I’ve got some good deals that way.

[Groovee]

OP try trip advisor... they were looking for airline reviews!

[N0rdicStar]

We avoided them.

They were 6 days away from collapse just before Christmas and are now cutting costs.

I’d also read they have a very small fleet so more at risk from delays/ cancellations

I can cope with a 3 or 4 hour delay but the above did worry me.

[needthisthread]

I’d also read they have a very small fleet so more at risk from delays/ cancellations

Someone touched on this earlier. Bigger airlines are not delay/cancellation free. Bigger airlines have more routes. They don't have spare aircraft sitting about just in case any more than any other airline does. Incidentally, NA fleet is over 150 aircraft.

I can cope with a 3 or 4 hour delay but the above did worry me.

Technical/weather/crew issues cause delays. No more to one airline than another though.

[Triglesoffy]

I once flew to India from Heathrow airport and I didn’t land in Delhi until 5 days later. I got stuck in Uzbekistan because of an unscheduled detour. I had to use the same airline coming back but I haven’t flown with Ariana Afghan Airways since.

[needthisthread]

They are banned from the EU, have been for many years.

[maddiemookins16mum]

YANBU, they use a commercial shifting policy on their JFK route I believe (we suffered at their hands coming back from NYC 3 years ago, 26.5 hour delay). Our flight number (the one that was bringing people out that we would have then gone home on) took off from Gatwick 7 hours late. I knew that as I’d checked so expected a delay homeward bound. But no, they then sent ‘our plane’ once it arrived at JFK to Boston to take home people from there instead (commercial shifting).
15 months it took to even get our accommodation costs back for the hotel we had to sort out in NYC. Worst thing is, they don’t have a single person in the UK you can speak to about an ongoing complaint. I would never travel with them again and having worked in the travel industry for 30 years I usually roll my eyes to an extent when people say that and think to myself ‘you will if the price is right’. But I honestly won’t consider any flight with them. They blatantly lied to us and said the flight was delayed homeward bound due to bad weather in JFK, utter tosh I was there and it was lovely, the plane was elsewhere!!