To be upset with Royal Mail? I've lost £350!

[ALittleCrisp]

I purchase a phone on eBay but it hasn't arrived. I know the seller is a good one because he has 1000 of positive reviews and it's PayPal so my money is secure if things go wrong.

However, Royal Mail say they've delivered my phone when they have not. They sent an email to say they'd be delivering, and then they never delivered. But, I got another email that same evening saying it had been delivered

What do I do?

Royal Mail website says to contact the seller but this is obviously not the sellers fault. I don't want to cause a rift with someone on eBay for £350, it's a lot of money and I feel terrible since it wasn't there fault.

AIBU to be annoyed at Royal Mail?

Very sorry to hear the outcome OP, even though it was the expected one.

Have you had any information from Royal Mail?

I'm truly sorry, OP, but not at all surprised. Nauticant is correct that ebay/Paypal's guidelines and consumer law aren't always the same thing, and I'll be very surprised if Royal Mail are prepared to reveal the deficiencies in their systems by doing anything further

I can only assume the Royal Mail delivery person has stolen it. You should pursue it with Royal Mail. The delivery person needs to be interviewed carefully.

That might not be the case. It could have been left with a neighbour or someone from the house, or it could have been left outside and stolen as OP was away for a week over delivery.

It's also possible that the RM driver nicked it, of course, but there are a lot of other possibilities too.

There's nothing really in it for RM to investigate any further. I'd be surprised if they did much in addition.

I would definitely be pushing this much more with RM!

Unless the OP has more information / evidence from Royal Mail then pushing Royal Mail won't solve anything, as the outcome will still be the same.

It depends on how much the OP wants to push this. If the OP could get some evidence from the Royal Mail that the package went elsewhere, this could be used in trying to get a newspaper involved (I think Royal Mail would respond differently if contacted by the money pages of The Times or The Telegraph) or used in a small claims court.

But as far as eBay or Paypal are concerned, I would expect that to be a dead end unless they decide to absorb the cost themselves.

That might not be the case. It could have been left with a neighbour or someone from the house, or it could have been left outside and stolen as OP was away for a week over delivery.

In that case the RM delivery person should have put a card through OP's door. But they didn't.

In that case the RM delivery person should have put a card through OP's door. But they didn't.

I don't think OP has confirmed that her house was empty, just that she herself was not home for a week around expected delivery.

But I'm with you, Royal Mail could have done more. They were only paid to deliver though. If it was sent using a better service, there would be more info on where it was.